In a poor economy, some budget PC brands are finding its customers happier than ever, according to this year's installment of the American Customer Satisfaction Index, an annual study completed by the University of Michigan each year.
In the 2009 rankings for PC makers, which are set to be released Tuesday, the brands whose rankings saw the most improvement were Compaq and Gateway. Compaq's score of 74 represented an increase of 5.7 percent, the largest gain among computer makers in the last year, and equaling the highest customer satisfaction ranking for the brand--owned by Hewlett-Packard--since 1996. The Acer-owned Gateway brand also saw an uptick in satisfied customers, attaining a score of 74, a 2.8 percent increase from last year.
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Source: C|Net
Aug 18, 2009, 08:20 AM
