INTERVIEW: VisionTeks Michael Murphy @ Driverheaven

***Veridian3*** · Oct 29, 2003, 11:52 PM

We have just posted our latest interview, this time we had the opportunity to speak to VisionTek's Technical Support Manager Michael Murphy.

"Veridian3: For our readers can you give us a little blurb on who Visiontek are and what your role and responsibilities are for them.

Michael Murphy: VisionTek is a division of Hartford Computer Group, Inc., founded in 1978. The Visiontek and XTASY brands gained increasing popularity from the time of their launch in 2001. They were the top selling graphics product line in the U.S. retail market for most of 2001 and 2002. Hartford acquired the VisionTek and XTASY brands in December 2002 and is committed to bringing the most innovative and best performing products to PC enthusiasts. VisionTek is ATI's Premium Retail Partner for North America and will be among the first of ATI's add-in board partners to deliver the new products. The current Visiontek product offering includes 3D graphics accelerators, system memory, flash memory, and portable USB drives.
I am the Technical Support Manager here and in addition to running our tech support team, I have been fortunate enough to become involved in new product evaluation and testing."

You can find the whole article here.

And comment here.

toddsmack2k · Oct 30, 2003, 01:32 AM

Excellent article V! Toll free, Lifetime support and warranty is something you got to like.

~~craig588~~ · Oct 30, 2003, 02:04 AM

Cool, that was one of the few reviews I have seen where it didnt look like every response was reviewed by a PR team.

**G.I.BRO** · Oct 30, 2003, 06:04 AM

Quote:

Originally posted by craig588
Cool, that was one of the few reviews I have seen where it didnt look like every response was reviewed by a PR team.

Indeed!!!
Great job Stu... And a special thanx for Mr.Murphy for taking the time to let us know whats going on!!!

Greatly Appreciated!!!

Vengeance · Oct 30, 2003, 10:49 AM

Quote:

Originally posted by **G.I.BRO**
Indeed!!!
Great job Stu... And a special thanx for Mr.Murphy for taking the time to let us know whats going on!!!

Greatly Appreciated!!!

Agreed, I'm planing on getting a 9800Pro in the next few days.
I might just go on over to fry's and get a VisionTek one now.
Sound's as if they have top notch support.

Mazuko · Oct 30, 2003, 02:11 PM

Great interview! I figured I would add my two cents as a response though!

I have had problems with VisionTEK and their Nvidia card support. Lifetime warranty, great. Toll free tech support, great. Waiting 3 months for your card to come back, not good. Calling them only to be told they will give you a lower end model to replace your card, not good. Sitting on hold with their tech support for 2 hours waiting to find out what happened to your card, not good (I actually e-mailed them about this one but never got a response).

I still don't have my card back from them yet. Their tech support wanted to upgrade me from an Nvidia GF ti4200 to an ati 9000 NP for $90. I don't think so! After I turned that down they wanted to give me a GF4 ti4200 SE which is a card w/out LCD display support! I bought the ti4200 w/ LCD support as I have an LCD screen, I passed on that one.

Than of course I come to find out that they said my card was dead, and that they wanted to give me someone elses card that came in broken. They said they fixed it and would give me that card. Now I don't know about you guys, but when I RMA a product, and they tell me that it is broken. Why in gods name would you accept a refurbished card (THAT is NOT your own card!!!) in return? With refurbished products you have no idea what went wrong with them. My cooling solution on my card died and it screwed up the VPU, think I want someone elses card where they just replaced the heatsink and fan? I don't think so.

I will never purchase a visionTEK card again, their "toll-free tech support" is not that good because you sit on hold forever and half the time they don't know what they are talking about. I will admit however that once you FINALLY get through to a knowledgeable representitive they help you quite quickly. Always ask to talk to the supervisor, and always write down the names of the reps you talk to.

Edit:

Something else to mention I read somewhere that they didn't make the change to ATI by choice. They went bankrupt and were purchased by another company who decided to honor the lifetime warranties of the Nvidia cards while they manufactured the ATI ones. Makes you wonder why they went bankrupt selling the Nvidia cards?

*mnm11* · Oct 30, 2003, 03:57 PM

Hi everyone and thanks for your feedback! And thanks again to DH for the opportunity to do this interview.

Certainly, anyone who has had a problem with VisionTek support and/or our returns department is a concern to me. There isn't anything more important to me than making sure that we take care of each of our customers and I'm especially glad that this interview has given me the opportunity to hear about a customer who has had troubles. Our support department strives each day to satisfy everyone who calls.

I am especially concerned with the claim of long hold times when contacting our support department. Our techs do, and should in my opinion, take great pride in their ability to answer the phone promptly. I couldn't hope to work with a better group of techs! Because of this, I would like to extend an open invitation to the members of DH to call our Tech Support department and let me know, via PM, if they have to hold for a period of time that they consider unreasonable. I am confident that we won't disappoint!

Also, please feel free to PM me with any VisionTek issues that anyone may have been unable to resolve and I will make sure that any/all outstanding issues are promptly addressed.

Thanks again!
Mike Murphy
VisionTek

***Veridian3*** · Oct 30, 2003, 04:04 PM

Well guys, you cant ask for much better support than that!

Mazuko, hopefully the above offer will assist you in resolving your concerns...

Stu

Vengeance · Oct 30, 2003, 04:13 PM

Quote:

Originally posted by mnm11
Hi everyone and thanks for your feedback! And thanks again to DH for the opportunity to do this interview.

Certainly, anyone who has had a problem with VisionTek support and/or our returns department is a concern to me. There isn't anything more important to me than making sure that we take care of each of our customers and I'm especially glad that this interview has given me the opportunity to hear about a customer who has had troubles. Our support department strives each day to satisfy everyone who calls.

I am especially concerned with the claim of long hold times when contacting our support department. Our techs do, and should in my opinion, take great pride in their ability to answer the phone promptly. I couldn't hope to work with a better group of techs! Because of this, I would like to extend an open invitation to the members of DH to call our Tech Support department and let me know, via PM, if they have to hold for a period of time that they consider unreasonable. I am confident that we won't disappoint! Also, please feel free to PM me with any VisionTek issues that anyone may have been unable to resolve and I will make sure that any/all outstanding issues are promptly addressed.

Thanks again!
Mike Murphy
VisionTek

That does it Mike, I'm going to go out to fry's here in a while and pluck down $379.00 on a new 9800 Pro

And then I'll have access to your forums, Your never going to get rid of me....

Actually I had a Visiontek whatwazit? 6564 Geforce3 Ti200 and I loved it, Never had a problem out of it.
Then I moved on up to Radeons

Mazuko · Oct 30, 2003, 06:10 PM

At 1:05 PM EST I called their 1-866-VTEK411 support line to check on the status of the RMA order that was shipped to their company on August 29, 2003.

After about 5 minutes of waiting on the phone (finally I got through! Just don't call around noon EST and you can get through) I spoke with Lewis whom was the first representative in the last 2 months to give me any answer as to what is going on with my card. Finally, a representative that does not give me the "We are out of stock of your card and they are on backorder. We can ship you a refurbished ti4200 SE or an ATI 9000 for an additional $90 as an upgrade option."

Lewis finally gave me the answer I have been looking for for the last two months. "We will be shipping your card out within the next two weeks and you will be getting a card that is comprable to the card you RMAed or one of slightly better quality." While I was told when I called a week ago that it was shipping out in 10 days, I suppose this is better then never?

Waiting over two months is still a heck of alot of time to wait for a card to get returned either way you look at it.

Mike:
If you must know I can provide my RMA number. I am surprised you are more concerned about the telephone support time than about the over two months of RMA turn around time...

Vengeance · Oct 30, 2003, 06:30 PM

Well I just got back from Fry's And I am the proud new owner of a VisionTek Xtasy 9800Pro

I really hope it's better than the FIC brand because it was $30.00 cheaper

But I went with VisionTek

Like I said I had a VisionTek GF3 Ti200 and it was a good card. And it's still in use today, I sold it to a buddy at work.
I'll install my new card tonight after work.

Zardon · Oct 30, 2003, 06:49 PM

very nice of you mike to offer support to our users, welcome to the forum !

*mnm11* · Oct 30, 2003, 06:52 PM

Vengeance - I'm sure that you will be very happy with your new 9800 Pro!

Mazuko - Please understand that I am in a position to affect customer satisfaction regarding a person's experience with our support team and one of the largest factors is the amount of time spend waiting on hold. I don't think that there is any question that a long hold time negatively impacts a customer's experieince.

This is not to say that I am not genuinely concerned with our RMA process. I agree that you have waited too long for your replacement video card and I will again extend to you my offer to help. It sounds like you got taken care of today-if you were describing a call that you made today but I would still like you to send me your name or RMA number through PM so I can make sure that your situation is taken care of.

The best part about working in any technical support environment is the satisfaction of taking care of a customer who has a problem-regardless of the nature of the problem, technical or otherwise.

Mike

Mazuko · Oct 30, 2003, 07:02 PM

Appreciated Mike, please check your PM.

Vengeance · Oct 30, 2003, 07:12 PM

I'm sure I will as well Mike

And I want you to know that this interview you did with DH is what made me go out and get a VisionTek.
I could have just went to circuitcity which is real close to my house and got an ATI 9800 pro for $350.00.
But I have always like the VisionTek brand. And it was only $379.00
And I got a cool plastic box to go with it.

Hey I thought VisionTek put a copy of PowerDVD in?

*mnm11* · Oct 30, 2003, 07:33 PM

We do include PowerDVD with those cards. Hmmm, I wonder why you ask...

I do think that our packaging is very cool!

Vengeance · Oct 30, 2003, 07:51 PM

Quote:

Originally posted by mnm11
We do include PowerDVD with those cards. Hmmm, I wonder why you ask...

I do think that our packaging is very cool!

Is it on the driver disk? Sorry I havent installed the card yet

I have to work a 12 hour shift at work here in a while.
I'm going to install it after work tonight.
The reason I asked is the driver CD only say's 2D/3D Acceleerator Driver Install CD.
I just figured It would be on a seperate disk.
So my bad

And yeah that plastic see thur box is cool

Vengeance · Oct 30, 2003, 08:02 PM

Mike perfect question for you, I think your the guy to ask.
Can I add ram sinks to my new card or will it void my warranty?

*mnm11* · Oct 30, 2003, 08:04 PM

Oh, no you're right - it does come on a separate disk. I was just surprised that you didn't have the disk. If you don't have it, let me know and I will make sure that you get it. I suppose that it could be missed being put in the box, I just haven't seen that happen before...

Vengeance · Oct 30, 2003, 08:05 PM

And if I can where can I get my hands on some like you guys put on the 256MB version? So it looks right?

*mnm11* · Oct 30, 2003, 08:10 PM

Updated system specs noted Vengeance...

Unfortunately, modding the board in any way (including adding ram sinks) will void the warranty. Not much that we can do about it either as returned cards go to a separate department for evaluation.

Vengeance · Oct 30, 2003, 08:13 PM

I sent you a PM about the PowerDVD thing

And thanks man, What your doing right now shows me that I made the right choice in cards!

*mnm11* · Oct 30, 2003, 09:09 PM

Thanks Vengeance-glad to hear it. But really, it's my pleasure. Talking to our customers is what keeps me coming to work every day.

Don't tell anyone

, but the one of the biggest reasons that I wanted to start the VisionTek support forum was so I could spend more time talking to the people that buy our products. This is something that I really enjoy doing!

PM's waiting for both Vengeance and Mazuko.

And, Zardon, really, it's my pleasure and thanks to DH for allowing me to use your forum to try to help some of our customers out.

Zardon · Oct 30, 2003, 09:24 PM

Its really good to see you helping the end users, certainly gives me the impression you guys care.

What you think of that card you just got Vengeance? tried any of the new games on it yet?

Vengeance · Oct 31, 2003, 12:41 AM

Quote:

Originally posted by Zardon
Its really good to see you helping the end users, certainly gives me the impression you guys care.

What you think of that card you just got Vengeance? tried any of the new games on it yet?

Well right now it's at home inside it's package

I'm at work

But it looks like I might not be working 12 hours tonight

So as soon as I get home i will be installing that bad boy, And "Call of Duty"
My wife went to EB and picked it up for me today

Mazuko · Nov 3, 2003, 06:03 PM

I just wanted to post a follow up here.

After purchasing a Geforce4 ti4200 made by VisionTEK the card was defective. Two months and 3 days later, the replaced my card with a VisionTEK Xtasy 9500 PRO.

Thank's for replacing my card with a higher quality board despite the turn around time I am happy. Thank's again.

OnDborder · Nov 3, 2003, 08:34 PM

I like Visiontek also.. I had a ti4600 from them and recently bought the 9800pro...

http://www.ecost.com/ecost/shop/detail.asp?dpno=167866

Vengeance · Nov 11, 2003, 08:40 AM

Update: Thanks to mike over at VisionTek I got my copy of PowerDVD4 in the mail today

Thanks mike!
And like I said before I'm very happy with my new VisionTek 9800 Pro and 110% Happy with the service I got from VisionTek!

Oct 29, 2003, 11:52 PM	#1
*Veridian3* Administrator Join Date: Nov 2002 Location: Cloaked Posts: 5,028 Rep Power: 182	INTERVIEW: VisionTeks Michael Murphy @ Driverheaven We have just posted our latest interview, this time we had the opportunity to speak to VisionTek's Technical Support Manager Michael Murphy. "Veridian3: For our readers can you give us a little blurb on who Visiontek are and what your role and responsibilities are for them. Michael Murphy: VisionTek is a division of Hartford Computer Group, Inc., founded in 1978. The Visiontek and XTASY brands gained increasing popularity from the time of their launch in 2001. They were the top selling graphics product line in the U.S. retail market for most of 2001 and 2002. Hartford acquired the VisionTek and XTASY brands in December 2002 and is committed to bringing the most innovative and best performing products to PC enthusiasts. VisionTek is ATI's Premium Retail Partner for North America and will be among the first of ATI's add-in board partners to deliver the new products. The current Visiontek product offering includes 3D graphics accelerators, system memory, flash memory, and portable USB drives. I am the Technical Support Manager here and in addition to running our tech support team, I have been fortunate enough to become involved in new product evaluation and testing." You can find the whole article here. And comment here.

Oct 30, 2003, 01:32 AM	#2
toddsmack2k It Never..... Join Date: Nov 2002 Location: Kentucky Posts: 3,173 Rep Power: 0	Excellent article V! Toll free, Lifetime support and warranty is something you got to like. __________________ [color=blue]*Bleeding From the Inside Pouring Out, The* *DriverHeaven* Spiral, We Shall Never Let Go Of.[/color]

Oct 30, 2003, 02:11 PM	#6
Mazuko DriverHeaven Senior Member Join Date: Aug 2003 Location: Fredericksburg, VA Posts: 1,008 Rep Power: 0 System Specs	Great interview! I figured I would add my two cents as a response though! I have had problems with VisionTEK and their Nvidia card support. Lifetime warranty, great. Toll free tech support, great. Waiting 3 months for your card to come back, not good. Calling them only to be told they will give you a lower end model to replace your card, not good. Sitting on hold with their tech support for 2 hours waiting to find out what happened to your card, not good (I actually e-mailed them about this one but never got a response). I still don't have my card back from them yet. Their tech support wanted to upgrade me from an Nvidia GF ti4200 to an ati 9000 NP for $90. I don't think so! After I turned that down they wanted to give me a GF4 ti4200 SE which is a card w/out LCD display support! I bought the ti4200 w/ LCD support as I have an LCD screen, I passed on that one. Than of course I come to find out that they said my card was dead, and that they wanted to give me someone elses card that came in broken. They said they fixed it and would give me that card. Now I don't know about you guys, but when I RMA a product, and they tell me that it is broken. Why in gods name would you accept a refurbished card (THAT is NOT your own card!!!) in return? With refurbished products you have no idea what went wrong with them. My cooling solution on my card died and it screwed up the VPU, think I want someone elses card where they just replaced the heatsink and fan? I don't think so. I will never purchase a visionTEK card again, their "toll-free tech support" is not that good because you sit on hold forever and half the time they don't know what they are talking about. I will admit however that once you FINALLY get through to a knowledgeable representitive they help you quite quickly. Always ask to talk to the supervisor, and always write down the names of the reps you talk to. Edit: Something else to mention I read somewhere that they didn't make the change to ATI by choice. They went bankrupt and were purchased by another company who decided to honor the lifetime warranties of the Nvidia cards while they manufactured the ATI ones. Makes you wonder why they went bankrupt selling the Nvidia cards? __________________ E-bay feedback: http://feedback.ebay.com/ws/eBayISAP...me=STRK:ME:UFS Last edited by Mazuko; Oct 30, 2003 at 02:17 PM.

Oct 30, 2003, 06:10 PM	#10
Mazuko DriverHeaven Senior Member Join Date: Aug 2003 Location: Fredericksburg, VA Posts: 1,008 Rep Power: 0 System Specs	At 1:05 PM EST I called their 1-866-VTEK411 support line to check on the status of the RMA order that was shipped to their company on August 29, 2003. After about 5 minutes of waiting on the phone (finally I got through! Just don't call around noon EST and you can get through) I spoke with Lewis whom was the first representative in the last 2 months to give me any answer as to what is going on with my card. Finally, a representative that does not give me the "We are out of stock of your card and they are on backorder. We can ship you a refurbished ti4200 SE or an ATI 9000 for an additional $90 as an upgrade option." Lewis finally gave me the answer I have been looking for for the last two months. "We will be shipping your card out within the next two weeks and you will be getting a card that is comprable to the card you RMAed or one of slightly better quality." While I was told when I called a week ago that it was shipping out in 10 days, I suppose this is better then never? Waiting over two months is still a heck of alot of time to wait for a card to get returned either way you look at it. Mike: If you must know I can provide my RMA number. I am surprised you are more concerned about the telephone support time than about the over two months of RMA turn around time... __________________ E-bay feedback: http://feedback.ebay.com/ws/eBayISAP...me=STRK:ME:UFS

Oct 30, 2003, 06:30 PM	#11
Vengeance DriverHeaven Senior Member Join Date: May 2003 Location: Fort Worth TX Posts: 643 Rep Power: 0	Well I just got back from Fry's And I am the proud new owner of a VisionTek Xtasy 9800Pro I really hope it's better than the FIC brand because it was $30.00 cheaper But I went with VisionTek Like I said I had a VisionTek GF3 Ti200 and it was a good card. And it's still in use today, I sold it to a buddy at work. I'll install my new card tonight after work. __________________ [color=red]Rage3D Super Moderator[/color] [color=red]BFG 6800 GT [/color]

Oct 30, 2003, 02:04 AM	#3
~~craig588~~ Banned Join Date: Nov 2002 Location: In clothing Posts: 3,510 Rep Power: 0	Cool, that was one of the few reviews I have seen where it didnt look like every response was reviewed by a PR team.

Oct 30, 2003, 03:57 PM	#7
mnm11 Visiontek Join Date: Sep 2003 Posts: 14 Rep Power: 0	Hi everyone and thanks for your feedback! And thanks again to DH for the opportunity to do this interview. Certainly, anyone who has had a problem with VisionTek support and/or our returns department is a concern to me. There isn't anything more important to me than making sure that we take care of each of our customers and I'm especially glad that this interview has given me the opportunity to hear about a customer who has had troubles. Our support department strives each day to satisfy everyone who calls. I am especially concerned with the claim of long hold times when contacting our support department. Our techs do, and should in my opinion, take great pride in their ability to answer the phone promptly. I couldn't hope to work with a better group of techs! Because of this, I would like to extend an open invitation to the members of DH to call our Tech Support department and let me know, via PM, if they have to hold for a period of time that they consider unreasonable. I am confident that we won't disappoint! Also, please feel free to PM me with any VisionTek issues that anyone may have been unable to resolve and I will make sure that any/all outstanding issues are promptly addressed. Thanks again! Mike Murphy VisionTek

Oct 30, 2003, 04:04 PM	Thread Starter #8
*Veridian3* Administrator Join Date: Nov 2002 Location: Cloaked Posts: 5,028 Rep Power: 182	Well guys, you cant ask for much better support than that! Mazuko, hopefully the above offer will assist you in resolving your concerns... Stu

Oct 30, 2003, 06:49 PM	#12
Zardon DriverHeaven Founder Join Date: May 2002 Posts: 32,480 Rep Power: 179	very nice of you mike to offer support to our users, welcome to the forum !

Oct 30, 2003, 06:52 PM	#13
mnm11 Visiontek Join Date: Sep 2003 Posts: 14 Rep Power: 0	Vengeance - I'm sure that you will be very happy with your new 9800 Pro! Mazuko - Please understand that I am in a position to affect customer satisfaction regarding a person's experience with our support team and one of the largest factors is the amount of time spend waiting on hold. I don't think that there is any question that a long hold time negatively impacts a customer's experieince. This is not to say that I am not genuinely concerned with our RMA process. I agree that you have waited too long for your replacement video card and I will again extend to you my offer to help. It sounds like you got taken care of today-if you were describing a call that you made today but I would still like you to send me your name or RMA number through PM so I can make sure that your situation is taken care of. The best part about working in any technical support environment is the satisfaction of taking care of a customer who has a problem-regardless of the nature of the problem, technical or otherwise. Mike

Oct 30, 2003, 07:02 PM	#14
Mazuko DriverHeaven Senior Member Join Date: Aug 2003 Location: Fredericksburg, VA Posts: 1,008 Rep Power: 0 System Specs	Appreciated Mike, please check your PM. __________________ E-bay feedback: http://feedback.ebay.com/ws/eBayISAP...me=STRK:ME:UFS

Oct 30, 2003, 07:12 PM	#15
Vengeance DriverHeaven Senior Member Join Date: May 2003 Location: Fort Worth TX Posts: 643 Rep Power: 0	I'm sure I will as well Mike And I want you to know that this interview you did with DH is what made me go out and get a VisionTek. I could have just went to circuitcity which is real close to my house and got an ATI 9800 pro for $350.00. But I have always like the VisionTek brand. And it was only $379.00 And I got a cool plastic box to go with it. Hey I thought VisionTek put a copy of PowerDVD in? __________________ [color=red]Rage3D Super Moderator[/color] [color=red]BFG 6800 GT [/color]

Oct 30, 2003, 07:33 PM	#16
mnm11 Visiontek Join Date: Sep 2003 Posts: 14 Rep Power: 0	We do include PowerDVD with those cards. Hmmm, I wonder why you ask... I do think that our packaging is very cool!

Oct 30, 2003, 08:02 PM	#18
Vengeance DriverHeaven Senior Member Join Date: May 2003 Location: Fort Worth TX Posts: 643 Rep Power: 0	Mike perfect question for you, I think your the guy to ask. Can I add ram sinks to my new card or will it void my warranty? __________________ [color=red]Rage3D Super Moderator[/color] [color=red]BFG 6800 GT [/color]

Oct 30, 2003, 08:04 PM	#19
mnm11 Visiontek Join Date: Sep 2003 Posts: 14 Rep Power: 0	Oh, no you're right - it does come on a separate disk. I was just surprised that you didn't have the disk. If you don't have it, let me know and I will make sure that you get it. I suppose that it could be missed being put in the box, I just haven't seen that happen before...

Oct 30, 2003, 08:05 PM	#20
Vengeance DriverHeaven Senior Member Join Date: May 2003 Location: Fort Worth TX Posts: 643 Rep Power: 0	And if I can where can I get my hands on some like you guys put on the 256MB version? So it looks right? __________________ [color=red]Rage3D Super Moderator[/color] [color=red]BFG 6800 GT [/color]

Oct 30, 2003, 08:10 PM	#21
mnm11 Visiontek Join Date: Sep 2003 Posts: 14 Rep Power: 0	Updated system specs noted Vengeance... Unfortunately, modding the board in any way (including adding ram sinks) will void the warranty. Not much that we can do about it either as returned cards go to a separate department for evaluation.

Oct 30, 2003, 08:13 PM	#22
Vengeance DriverHeaven Senior Member Join Date: May 2003 Location: Fort Worth TX Posts: 643 Rep Power: 0	I sent you a PM about the PowerDVD thing And thanks man, What your doing right now shows me that I made the right choice in cards! __________________ [color=red]Rage3D Super Moderator[/color] [color=red]BFG 6800 GT [/color]

Oct 30, 2003, 09:09 PM	#23
mnm11 Visiontek Join Date: Sep 2003 Posts: 14 Rep Power: 0	Thanks Vengeance-glad to hear it. But really, it's my pleasure. Talking to our customers is what keeps me coming to work every day. Don't tell anyone , but the one of the biggest reasons that I wanted to start the VisionTek support forum was so I could spend more time talking to the people that buy our products. This is something that I really enjoy doing! PM's waiting for both Vengeance and Mazuko. And, Zardon, really, it's my pleasure and thanks to DH for allowing me to use your forum to try to help some of our customers out.

Oct 30, 2003, 09:24 PM	#24
Zardon DriverHeaven Founder Join Date: May 2002 Posts: 32,480 Rep Power: 179	Its really good to see you helping the end users, certainly gives me the impression you guys care. What you think of that card you just got Vengeance? tried any of the new games on it yet?

Nov 3, 2003, 06:03 PM	#26
Mazuko DriverHeaven Senior Member Join Date: Aug 2003 Location: Fredericksburg, VA Posts: 1,008 Rep Power: 0 System Specs	I just wanted to post a follow up here. After purchasing a Geforce4 ti4200 made by VisionTEK the card was defective. Two months and 3 days later, the replaced my card with a VisionTEK Xtasy 9500 PRO. Thank's for replacing my card with a higher quality board despite the turn around time I am happy. Thank's again. __________________ E-bay feedback: http://feedback.ebay.com/ws/eBayISAP...me=STRK:ME:UFS

Nov 3, 2003, 08:34 PM	#27
OnDborder DriverHeaven Lover Join Date: Jun 2002 Posts: 222 Rep Power: 0	I like Visiontek also.. I had a ti4600 from them and recently bought the 9800pro... http://www.ecost.com/ecost/shop/detail.asp?dpno=167866

Nov 11, 2003, 08:40 AM	#28
Vengeance DriverHeaven Senior Member Join Date: May 2003 Location: Fort Worth TX Posts: 643 Rep Power: 0	Update: Thanks to mike over at VisionTek I got my copy of PowerDVD4 in the mail today Thanks mike! And like I said before I'm very happy with my new VisionTek 9800 Pro and 110% Happy with the service I got from VisionTek! __________________ [color=red]Rage3D Super Moderator[/color] [color=red]BFG 6800 GT [/color]