CompUSA shopper beware

zerodamage · Dec 1, 2003, 02:03 AM

"Seems CompUSA has changed it's return policy and is now charging a 15% re-stocking fee. I have not experienced this myself but several people have and I wonder if it is a sign of stores becoming very strict on return policies."

Source: Geeknewscentral

Dyre Straits · Dec 1, 2003, 02:57 AM

CompUSA has always, as long as I can remember, had a 15% return fee on items that are returned for refund. If you're going to exchange a bad item for a good one, there's not an additional fee.

This is not a change in policy. In fact, I dealt with this, personally, several years ago.

It's this way with many stores, yes.

recrum · Dec 1, 2003, 03:54 AM

Here in NE Ohio that's been there policy for years. That's why I don't shop there unless neccessary.

BWX · Dec 1, 2003, 04:15 AM

Comp USA is a rip off anyway- I hate that place- Best Buy and Circuit City are pretty non-customer oriented too.

sacrilius · Dec 1, 2003, 04:24 AM

Quote:

Originally posted by BWX232
Comp USA is a rip off anyway- I hate that place- Best Buy and Circuit City are pretty non-customer oriented too.

Worked there for 2 years, they really suck

spark rain fire · Dec 1, 2003, 04:25 AM

newegg.com

sacrilius · Dec 1, 2003, 04:26 AM

Nice!

peterosesbookie · Dec 1, 2003, 04:36 AM

Quote:

Originally posted by spark rain fire
newegg.com

They have a restocking fee also.

later

pete

Don_1 · Dec 1, 2003, 04:37 AM

Quote:

newegg.com

Too Bad they have a restocking fee too

Don_1 · Dec 1, 2003, 04:38 AM

1 minute too late...

Dyre Straits · Dec 1, 2003, 04:43 AM

Quite frankly, a LOT of stores and suppliers have a restocking fee for items that are returned having been opened and not for an exchange for another item. It's simply one way to curb having items returned without good reason. Opened items that are in good condition still can't be resold at the original selling price. I don't know of anyone who charges this fee if the item is bad and exchanged for the same product or even a higher priced one.

It isn't just computer supplies, either. A lot of the lumber, plumbing, hardware, and tools suppliers I deal with in my business also have restocking fees. The average is 15%.

Honestly, I'm surprised anyone is making a big issue of this because it's a standard practice of so many places.

@/2ct!< · Dec 1, 2003, 04:50 AM

Yeah, come on , how many of you would buy used stuff sold as new. You cant expect to change your mind on things without some impact.

DriveEuro · Dec 2, 2003, 07:38 AM

Quote:

Originally posted by zerodamage
"Seems CompUSA has changed it's return policy and is now charging a 15% re-stocking fee. I have not experienced this myself but several people have and I wonder if it is a sign of stores becoming very strict on return policies."

Source: Geeknewscentral

Always been 15% as long as I can remember.

BWX · Dec 2, 2003, 09:22 AM

What ever happened to "Satisfaction guaranteed or your money back"? Those companies make enough money to offer your money back if not satisfied with the product. I think companies like that are just stingy bastages. Even if there is a problem with the product and you don't want to get the identical product back for exchange, and you just want your money back, they give you a hard time and won't do it- That's BS. Maybe you don't trust the product anymore and want to go buy a different product the store doesn't carry, with those store's policy you need to take a 15% hit to do that. Because of that I won't shop at any of those places unless absolutely necessary.

Dec 1, 2003, 02:03 AM	#1
zerodamage HardwareHeaven Extreme Member Join Date: May 2003 Location: Virginia, USA Posts: 3,478 Rep Power: 0 System Specs	CompUSA shopper beware "Seems CompUSA has changed it's return policy and is now charging a 15% re-stocking fee. I have not experienced this myself but several people have and I wonder if it is a sign of stores becoming very strict on return policies." Source: Geeknewscentral

Dec 1, 2003, 04:15 AM	#4
BWX unplugged Join Date: Nov 2002 Location: USNY Posts: 19,669 Rep Power: 110 System Specs	Comp USA is a rip off anyway- I hate that place- Best Buy and Circuit City are pretty non-customer oriented too. __________________

Dec 1, 2003, 04:25 AM	#6
spark rain fire i am rad. Join Date: Sep 2003 Location: central pa Posts: 236 Rep Power: 0	newegg.com __________________ ---- [color=red]http://www.invalidsystemdisk.vze.com[/color]

Dec 1, 2003, 04:26 AM	#7
sacrilius Evil Je$ter Join Date: Jul 2002 Location: Sacramento, CA. Born in Brooklyn, NY Posts: 127 Rep Power: 0	Nice! __________________ ASUS A7N8X E Deluxe MOBO Rev. 2.0 AMD Athlon XP 3200+ ATI Radeon 128MB DDR 9800 Pro Ultra MEMORY 1.5GB PC-3200/400MHz WD Raptor 36GBX2 SiI Raid 0 & WD 40GB HD Windows XP Pro SP2 Corporate

Dec 1, 2003, 04:38 AM	#10
Don_1 DriverHeaven Lover Join Date: Jul 2002 Posts: 134 Rep Power: 0	1 minute too late... __________________ MSI K8T FIS2R AMD64 3200+ 1GB Geil GD PC 3500 Radeon 9800 PRO WD Raptor 10,000 rpm goodness 160GB Seagate SATA

Dec 1, 2003, 03:54 AM	#3
recrum DriverHeaven Newbie Join Date: Jul 2002 Posts: 3 Rep Power: 0	Here in NE Ohio that's been there policy for years. That's why I don't shop there unless neccessary.

Dec 1, 2003, 04:50 AM	#12
@/2ct!< HardwareHeaven Senior Member Join Date: Aug 2003 Location: Not Vegas, anymore :( Posts: 1,391 Rep Power: 0	Yeah, come on , how many of you would buy used stuff sold as new. You cant expect to change your mind on things without some impact. __________________

Dec 2, 2003, 09:22 AM	#14
BWX unplugged Join Date: Nov 2002 Location: USNY Posts: 19,669 Rep Power: 110 System Specs	What ever happened to "Satisfaction guaranteed or your money back"? Those companies make enough money to offer your money back if not satisfied with the product. I think companies like that are just stingy bastages. Even if there is a problem with the product and you don't want to get the identical product back for exchange, and you just want your money back, they give you a hard time and won't do it- That's BS. Maybe you don't trust the product anymore and want to go buy a different product the store doesn't carry, with those store's policy you need to take a 15% hit to do that. Because of that I won't shop at any of those places unless absolutely necessary. __________________