Motorola recalls 1 million digital cable TV boxes

Zardon · Aug 10, 2002, 11:28 AM

MOTOROLA IS RECALLING 1 million of its DCT2000 digital cable set-top boxes due to faulty pins in the boxes that could break, posing a potential electric shock hazard to consumers, the U.S. Consumer Product Safety Commission (CPSC) announced Thursday.

Motorola's Broadband Communications Sector, of Horsham, Penn., alerted the U.S. regulator last June to a problem with the pins in the rear of the box that connect to the power cord, the CPSC said in a statement. Motorola estimates about 30,000 of these set-top boxes have power cord pins that could break.

Digital cable operators distributed the set-top boxes nationwide from March through June, in conjunction with digital cable services, and although Motorola and the CPSC have not received any reports of the products causing shock or injury, Motorola is voluntarily recalling the set-top boxes, the CPSC said.

These digital cable set-top boxes are black, 17-inches wide and 2.5-inches high, with the model number "DCT2000" written on the cover of the user guide that came with the box. Users seeking to determine if they own an affected set-top box should also look for the terms "Motorola" and "Interactive Digital Communications" written on the front of the units.

According to the CPSC, users can choose to continue to use the digital cable set-top boxes, but should refrain from removing the power cord from the rear of the unit, instead unplugging the cord from the wall outlet or other energy source if there is any need to unplug the box.

Cable operators are contacting customers in an effort to locate the faulty units, but consumers with questions can also contact local cable providers or Motorola at +1-866-281-1588 or online at http://www.motorola.com/broadband/.

Aug 10, 2002, 11:28 AM	#1
Zardon DriverHeaven Founder Join Date: May 2002 Posts: 32,480 Rep Power: 177	Motorola recalls 1 million digital cable TV boxes MOTOROLA IS RECALLING 1 million of its DCT2000 digital cable set-top boxes due to faulty pins in the boxes that could break, posing a potential electric shock hazard to consumers, the U.S. Consumer Product Safety Commission (CPSC) announced Thursday. Motorola's Broadband Communications Sector, of Horsham, Penn., alerted the U.S. regulator last June to a problem with the pins in the rear of the box that connect to the power cord, the CPSC said in a statement. Motorola estimates about 30,000 of these set-top boxes have power cord pins that could break. Digital cable operators distributed the set-top boxes nationwide from March through June, in conjunction with digital cable services, and although Motorola and the CPSC have not received any reports of the products causing shock or injury, Motorola is voluntarily recalling the set-top boxes, the CPSC said. These digital cable set-top boxes are black, 17-inches wide and 2.5-inches high, with the model number "DCT2000" written on the cover of the user guide that came with the box. Users seeking to determine if they own an affected set-top box should also look for the terms "Motorola" and "Interactive Digital Communications" written on the front of the units. According to the CPSC, users can choose to continue to use the digital cable set-top boxes, but should refrain from removing the power cord from the rear of the unit, instead unplugging the cord from the wall outlet or other energy source if there is any need to unplug the box. Cable operators are contacting customers in an effort to locate the faulty units, but consumers with questions can also contact local cable providers or Motorola at +1-866-281-1588 or online at http://www.motorola.com/broadband/.