Good to hear that ABIT is providing higher quality customer service than their competitors.
"Nearly three years ago, in response to an industry-wide need for quality RMA service, ABIT Computer (USA) Corporation has initiated the industry's first direct eRMA service. ABIT started to provide the direct online RMA for end users in Canada and the United States (excluding territories). Users could log in online to report and track the status of their RMA.
As our business expands, we feel it is important to continue to have efficient and professional repair services. On August 21st, 2004 ABIT will be migrating online RMA to a new server to maximize the reliability of the system and ensure smooth RMA transactions.
The new ABIT eRMA system offers user-friendly interface and clear step-by-step instructions. Not only users can check the 24/7 real-time status of their RMA online, they can also manage their profile by changing name, password and shipping information. One of the important features that was introduced with a new system is secure and flexible on-line payment. Once the RMA request has been validated and the user is assigned with an RMA number, he can now process the payment via an ABIT Paypal account. This feature offers the flexibility of making payments from any credit card, bank account or Paypal account balance..."
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Source:
ABIT Computer Corporation