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Microsoft chief executive Steve Ballmer says the software giant is listening to customers, and wants to make the company and its employees more accountable for delivering on its plans.

In a wide-ranging interview with Computing today, Ballmer discussed issues such as trust in Microsoft, Windows security, innovation and the challenges of being a responsible market leader.

'We recognise that listening and responding to our customers is and will be a key quality that allows us to continue to see the kind of success we have had,' he said.

'In some very important ways in the past couple of years we have really taken that to heart. The heart of trust is responsiveness - do you listen, do you pay attention, do you learn?'

He says accountability has always been a focus for Microsoft, but it is one he is particularly concentrating on with staff.

'I'm banging on about accountability - a big theme I have internally with employees. Not that we are bad, but I want us to be better and more accountable in our execution,' he said.

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Source: Computing