Trend Micro Customers Suffer Weekend Mayhem

digerati · Apr 25, 2005, 04:59 PM

"IT workers are furious after working through the weekend to solve a problem caused by Trend Micro, which denies that a virus was to blame.

Trend Micro apologized Monday for distributing a faulty software update that caused IT workers around the world to spend the weekend fixing their systems.

The Japan-based antivirus company has promised to compensate customers whose computers running Windows XP Service Pack 2 were disabled by the update. The company said the update was only available for 90 minutes, but IT workers are angry.

"This…update took down virtually all 1,500 of our Windows XP SP2 PCs and required many hours of work to resolve," said one angry person in an e-mail sent to ZDNet UK. "The machines were rendered inoperable once this signature hit and required many of us to work through Friday night. Our entire IT staff had to come in on Saturday to attempt to fix this disaster."

"How in the world could Trend (Micro) release a signature file that disables all Windows XP SP2 machines? Why didn't (they) test this signature before it got released?" the person added.

Another person reported that every one of his company's 250 desktops had to be visited by a technician and repaired after being hit by the problem."
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Read More/Source: ZDNet

Captain EBD · Apr 25, 2005, 09:03 PM

I was one of the millions that got affected.

My computer got very slow after trend micro update so i restarted, tried to enter my password for my account and waited forever for it to log in...but it didn't.

I had to reformat, and i just found out on the trend micro website that there is a fix for the error.

Highwood · Apr 26, 2005, 01:34 AM

The same thing happened to me. My computers Cpu ussage went to 100% as soon as windows started and would stay there untill the power seitch on the psu was turned off.

Captain EBD · Apr 26, 2005, 06:16 PM

did you reformat or do the fix thats on the trend micro site?

I thought i got a virus from someone that was on my computer surfing the web or downloading when i was gone so i reformated

, i had a feeling it was pc-cillin because its given trouble like this before.

Apr 25, 2005, 04:59 PM	#1
digerati Everyones life has worth Join Date: May 2003 Location: My Yellow Bug Posts: 3,779 Rep Power: 0	Trend Micro Customers Suffer Weekend Mayhem "IT workers are furious after working through the weekend to solve a problem caused by Trend Micro, which denies that a virus was to blame. Trend Micro apologized Monday for distributing a faulty software update that caused IT workers around the world to spend the weekend fixing their systems. The Japan-based antivirus company has promised to compensate customers whose computers running Windows XP Service Pack 2 were disabled by the update. The company said the update was only available for 90 minutes, but IT workers are angry. "This…update took down virtually all 1,500 of our Windows XP SP2 PCs and required many hours of work to resolve," said one angry person in an e-mail sent to ZDNet UK. "The machines were rendered inoperable once this signature hit and required many of us to work through Friday night. Our entire IT staff had to come in on Saturday to attempt to fix this disaster." "How in the world could Trend (Micro) release a signature file that disables all Windows XP SP2 machines? Why didn't (they) test this signature before it got released?" the person added. Another person reported that every one of his company's 250 desktops had to be visited by a technician and repaired after being hit by the problem." ____________________________ Read More/Source: ZDNet

Apr 25, 2005, 09:03 PM	#2
Captain EBD i like computers. Join Date: Aug 2004 Location: Sacramento, CA Posts: 296 Rep Power: 0	I was one of the millions that got affected. My computer got very slow after trend micro update so i restarted, tried to enter my password for my account and waited forever for it to log in...but it didn't. I had to reformat, and i just found out on the trend micro website that there is a fix for the error.

Apr 26, 2005, 01:34 AM	#3
Highwood Comfortably Numb Join Date: Jun 2002 Location: Calgary Alberta Canada Posts: 504 Rep Power: 0	The same thing happened to me. My computers Cpu ussage went to 100% as soon as windows started and would stay there untill the power seitch on the psu was turned off.

Apr 26, 2005, 06:16 PM	#4
Captain EBD i like computers. Join Date: Aug 2004 Location: Sacramento, CA Posts: 296 Rep Power: 0	did you reformat or do the fix thats on the trend micro site? I thought i got a virus from someone that was on my computer surfing the web or downloading when i was gone so i reformated , i had a feeling it was pc-cillin because its given trouble like this before.