Dell Wants One-on-Ones with Customers

Iria · Jul 12, 2005, 05:10 AM

Dell Inc. has shuttered the customer order support portion of its Web bulletin board system, in part to help protect its clients' privacy.

The Round Rock, Texas, PC maker on Friday removed its customer care board, which was often used by Dell clients to help track orders or solve shipment problems, from its Dell Community Forum, a Web site that hosts numerous bulletin boards where customers can find technical information on Dell products as well as exchange ideas with others who own Dell gear.

It's now pointing customers, mainly consumers and some small businesses, who used the board mainly to check on their orders, toward online chat and other more direct means of staying up-to-date.

Closing the order support board drew the ire of some forum members. But a Dell spokeswoman said that although Dell did not receive any complaints about it, the way in which customers posted detailed order information on the public form might help divulge their private, personal information.

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Read More / Source: PC Magazine

Jul 12, 2005, 05:10 AM	#1
Iria DriverHeaven Extreme Member Join Date: Apr 2004 Posts: 7,275 Rep Power: 89	Dell Wants One-on-Ones with Customers Dell Inc. has shuttered the customer order support portion of its Web bulletin board system, in part to help protect its clients' privacy. The Round Rock, Texas, PC maker on Friday removed its customer care board, which was often used by Dell clients to help track orders or solve shipment problems, from its Dell Community Forum, a Web site that hosts numerous bulletin boards where customers can find technical information on Dell products as well as exchange ideas with others who own Dell gear. It's now pointing customers, mainly consumers and some small businesses, who used the board mainly to check on their orders, toward online chat and other more direct means of staying up-to-date. Closing the order support board drew the ire of some forum members. But a Dell spokeswoman said that although Dell did not receive any complaints about it, the way in which customers posted detailed order information on the public form might help divulge their private, personal information. __________ Read More / Source: PC Magazine