AOL to reform customer service in Spitzer pact

Iria · Aug 24, 2005, 06:45 PM

NEW YORK (Reuters) - America Online has agreed to reform the way it handles customers who want to cancel service, effectively ending "stealth retention programs," New York State Attorney General Eliot Spitzer said on Wednesday.

Spitzer, announcing settlement of a lawsuit, said AOL is also required to provide fee refunds for up to four months of service to all New York consumers who claim harm based on improper cancellation requests and pay New York state $1.25 million in penalties and costs.

"This agreement helps ensure that AOL will strive to keep its customers through quality service, not stealth retention programs," Spitzer said in a statement.
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Read More / Source: Reuters

Aug 24, 2005, 06:45 PM	#1
Iria DriverHeaven Extreme Member Join Date: Apr 2004 Posts: 7,275 Rep Power: 87	AOL to reform customer service in Spitzer pact NEW YORK (Reuters) - America Online has agreed to reform the way it handles customers who want to cancel service, effectively ending "stealth retention programs," New York State Attorney General Eliot Spitzer said on Wednesday. Spitzer, announcing settlement of a lawsuit, said AOL is also required to provide fee refunds for up to four months of service to all New York consumers who claim harm based on improper cancellation requests and pay New York state $1.25 million in penalties and costs. "This agreement helps ensure that AOL will strive to keep its customers through quality service, not stealth retention programs," Spitzer said in a statement. __________ Read More / Source: Reuters