TiVo Institutes 1 Year Service Contracts

Iria · Sep 23, 2005, 08:19 PM

A recent change made to TiVo's customer agreement has opened up the door to allow the company to institute service contracts. Although it is unclear as to why the change has been made, TiVo has recently endeavored to market the DVR service to new customers and contracts would keep those users from canceling.

According to the new service agreement, any TiVo activated after September 6 will require a 12-month commitment. Those who cancel before the end of their contract, or have their contracts terminated by TiVo, will be forced to pay a $150 early termination fee.

The change has already angered some users, who began to voice their complaints across TiVo enthusiast sites late Thursday. "This is just not a good thing," a user who identified himself as "ZeoTiVo" posted to the Tivo Community site. Another said the tactic felt "sleazy."
__________
Read More / Source: BetaNews

Sep 23, 2005, 08:19 PM	#1
Iria DriverHeaven Extreme Member Join Date: Apr 2004 Posts: 7,275 Rep Power: 89	TiVo Institutes 1 Year Service Contracts A recent change made to TiVo's customer agreement has opened up the door to allow the company to institute service contracts. Although it is unclear as to why the change has been made, TiVo has recently endeavored to market the DVR service to new customers and contracts would keep those users from canceling. According to the new service agreement, any TiVo activated after September 6 will require a 12-month commitment. Those who cancel before the end of their contract, or have their contracts terminated by TiVo, will be forced to pay a $150 early termination fee. The change has already angered some users, who began to voice their complaints across TiVo enthusiast sites late Thursday. "This is just not a good thing," a user who identified himself as "ZeoTiVo" posted to the Tivo Community site. Another said the tactic felt "sleazy." __________ Read More / Source: BetaNews