kelticknight

what yours
the gamestream 700 watt
was looking at that
might not now

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Lelisevis

Fraid so, don't let it put you off though im sure it's a small problem probably just a bad batch of fans. Overall the PSU itself is brilliant and fan aside i'd recommend it to anyone.

kelticknight

was wondering about replacing it for my thermaltake purepower 680 watt,ocz gamestream 700 was recommended,

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kelticknight

can get for €150 ,delivered for 160
here link
http://www.memory-configurator.com/p...ies/index.html

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the-bullet

Absolutely terrible retailer. If something powers up then it passes their "test". I had a faulty Ati graphics card that had problems when running at 3d speeds. However, they cleverly avoid this problem by making sure that the "Ati hot key poller" or equivalent service is not running, thereby allways running at the slower 2d speeds. This is just 1 instance of there "wonderful" after sales support.

ChaosMinionX

Had them ship me a Tuniq Tower 120 to the states when we were completely sold out. Shipping times were fast for exporting/importing. Paid about $90 USD after all that though. I would order from them again.

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starfury6

I am surprised by the number of "No's" in the poll actually.

I have always had excellent service from them. They tend to get hold of new hardware far earlier than any other etailer in the UK and always have very good prices. The only gripe I have is that they do not offer any 'normal' delivery, £8 minimum next day delivery is a little steep. Returns have always been handled very quickly, and new orders are always dispatched with speed and accuracy. I have been using them for years.

My last PC I built had almost the entire set of components from them.

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Lelisevis

I pretty much solely order from OCUK now. I've never had a problem with them. In fact tomorrow morning I'm expecting another £350 of toys from them. Always got good stock levels and delivery is always quick and on time. Previous store of choice was microdirect but their prices keep on creeping higher and higher.

FuNsTeR

never had any problems with them, the stuff arrives when they say it does, fast & reliable what more can you ask for

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"They say when you play a Microsoft CD backwards you can hear satanic messages ..... but that's nothing, if you play it forward it will install Windows"

Final8ty

Why is it that when customers pay for Saturday delivery which OcUK are unable to fulfill, why is the extra fee not refunded as the delivery provider will not ask for the Saturday fee as the good did not leave the OcUK warehouse intime for a Saturday next day delivery which was not the fault of the delivery provider meaning that not only was the customer let down by OcUK with the customer not getting the goods until 4 days later on the Tuesday but OcUK has also pocketed an extra £10 or more for failing to dispatch the goods intime.
It only seems right at the very least to refund the difference from Saturday next day fee to normal next day fee see as that what should happen in such situations anyway as this has happened a bit to often for my liking.

Edit: just incase some maybe thinking that i may not of place my order in time, i think 8:19 am Friday morning is more than enough of a head start for Saturday delivery for such small items being 4 sticks of ram.
I have been let down plenty of times with them missing the next delivery date meaning that most often i end up going to collect it from the depot with extra expense to my self.

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Logla

They do have to refund you. It forms parts of your statutory rights. If they dont make the goods available to the courier then they are extorting money from you and this is illegal. A short, to the point email to remind them of this should see you have the refund. If they refuse, explain that you may take legal action under the the Sale of Goods act 1979
Sale of Goods Act - BERR

Final8ty

Damn there are a lot of typos in my post.
I will be looking at my credit statements from the bank at the end of the month to see if i am in error & that i have just assumed that they will still take the £10 on top of the £8 seeing as my account status still shows me as being charged the Saturday fee at OcUK.

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Logla

They probably will have charged you the saturday fee anyway. You might have to ask for the difference back.
They then might ask you to take it up with the courier. If they do this then you need to tell them that you have a contract of sale with OCUK not with the courier. OCUK have the contract with the courier and its not the fault of the courier if the goods weren't available for collection. It is illegal to charge for one thing and sell another whether it be hardware or services such as saturday delivery. Double check all your invoices from OCUK and make sure they specifically state Saturday and how much they've charged for delivery. I've done this before and after the order has gone through I've realised that Saturday wasn't there.

MIG-31

I don't know how recent this addition was installed on the order procedure they use..Seeing as they now have the option to deliver on the date you require.If thats been used the surely that's overclockers.co.uk thats at fault and no body else's.

As Logla said in the post above double check you're receipt with both the order email they sent you,and also with the order dispatch email.

They should at least refund the differemce.

I for one (as said before) have never had any problem with them and it may just be a small majority who does.Hope it goes well for you.

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MIG-31

OK Ihave now seen my very first problem with Overclokers.co.uk

On Tuesday of this week i ordered a Asus Primo Basic from overclockers.co.uk

The basis for this purchase is cheap and cheerful Internet use in my lounge and intend to have this hooked up to my tv....(and a cheaper option than a Media Based option) Music & picture Database etc.

Now to the main point... Why do OC.UK have a choice of delivery date option during the order...if they are going to ignore it.After i paid around £10 next day delivery for the item.

I selected Jan 31 (Thursday and printed on my receipt) and i arranged for some one to wait in for me as i would not be in.After returning home from work on the (Wednesday) 30 of jan i have a missed Delivery notice on my doorstep from the couriers overclockers use.

After a telephone call i now have to wait till 04 of feb for delivery..i'm a little pissed of with the service.I'm still in a argument with them at this time for at least a refund on the delivery charge.

I know i won't win but this may be another customer they will loose.

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brutusmaximus

first time ive heard of someone complaining about getting a delivery too early !

Isnt this the couriers fault though? unless overclockers didnt direct them to the delivery date. I mean if its citylink they suck so i doubt they can even read the dates. Royal mail? surprised you got it at all

Also you can drive to the couriers and pick it up, ive done it quite often?

I mean no offense MIG I can understand people being upset about hardware arriving broken, or the wrong stuff coming, or even a 2 week delay, but goods arriving a day early?

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MIG-31

It's Dispatched by TnT and the delivery date is also on the Posting Lable i have been left.


Now if i had the pc now i would not be complaining at all.But i guess you missed a couple of parts to my previous post.

Thats the point of the pre-Date solection? so they (or the courier has not only inconvenienced myself but my mother also) The point is Documents should be read carefully and them mistakes should not happen.

The date i choose was the best in choice.If i stayed in i'd loose a days pay (which adds to the cost) so i have to call on my mother yet again for another wait in...

I feel thats a problem overclockers should sort out.

So what was that about complaining?

Anything previous to this i have never had a problem with overclockers.co.uk.

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niceguyrichy

not that I haven't had my problems with OCUK, but it does sound like a courier problem more than anything.
I've had set dates for parcels, and sat and waited for them , only to have a slip through the door and had to chase the courier into the street to find out what had happened to my parcel. It seems that not everyone is honest, believe it or not. half the ones I get in the north east don't even try to deliver the parcel first time out, they just put one of those "you missed us" slips through the door, and deliver it 3 days later.
the delivery companies are b*stards through and through, don't be too quick to put it onto ocuk mate.

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MIG-31

Sorry m8.... overclockers is my main source.... I will say 100% of my items has been delivered on time (and the date i selected) untill now.But as i am the customer i have a right to complain.I have paid for a service via overclockers,It's OC.UK'S responsibility to follow up on an incorrect delivery date.

It's eiter myself to collect (and cost me feul & Time) or wait for re-delivery.

As i said if i had the pc i would of been impressed.

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brutusmaximus

No I didn't miss it, i was trying to be humourous as I think you are getting really wound up over very little. I mean TNT tried to deliver a day early, no one was there and they have left information. You called them, asked them to redeliver and they are. If you wanted the item earlier you can go to their depot, bring the little thing they put through the letter box and get it immediately.



Well mistakes do happen, I think there is a vast difference in you getting a system a day early than a company ripping you off or it going to the wrong place, or the wrong thing arriving. My point is, are you SURE its overclockers fault? or have TNT just went the extra mile and tried to deliver it earlier to please a customer? Also, how can it have inconvenienced your mother, didnt you say no one was in when they tried to call initially? If so then your mother didnt have to wait about the day after ? so she has really had to do nothing so far? or am I missing something (seriously, im not trying to be a wise ass here).

Well overclockers should look into it, but in all honesty, if your attitude with them is like it is on the this forum with us im not sure they will care if they lose a customer !

Not sure, ive lost track of what the complaint was about now

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MIG-31

I may be a lilttle picky...But i have (Or would have to) pick up my mum up from her home which is a good 20 mile round trip..on that day...(so i can go to work) And then the same trip to take her back home (which i don't mind on doing so with family)

As you say the extra mile.. i'm all for that for sure if it works out for the better.I just don't see the point of offering a delivery date option to customers if a supplier or deliverer does not comply to that.

I have used countless online stores who use this system before and have Always delivered on the date i seleceted.

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MIG-31

Brutus Please read you're pm (ive sent a reason to you and i appreciate it stays private)

Sorry Brutus but you need to know a background before you criticize.You don't know my life !

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brutusmaximus

really man, I wasn't criticising. I just think the problem you are having really isn't that big a deal in the grand scheme of things. I have friend who lost 2,500 when tiny went bust. that to me is a problem, not a courier delivering a day early. I mean I can understand you are a little irritated about it, but I think a little perspective on things before you stop ordering from them ever again would be a good idea ! I mean you said they were always fine, so clearly its a one off?

ill not say anything else, I am annoying you, so im sorry about that.

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MIG-31

No you are not annoying me Brutus.. (I just don't like confrontational post) but as i said earlier i may be a little to picky,i guess it comes from being used to being used to Good service from other sites.

Sorry to those who think i may of thought other wise.

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vf-

TNT.... when did they switch?

It's always been City-Link. As far as I know at least. I hate City-Link, too many of their van drivers are very deceitful. Amtrak was much better. But OCUK had a vote on their forums many years ago to stay with Amtrak or go to City-Link, and the City-Link vote won.

The number of parcels thats been delivered to me by City-Link through OCUK is abysmal. I check their tracking system then its been marked up as carded. No note through the door, nothing! Somebody is always here. Phone City-Link up and they say nobody was in. We can't miss City-Link as they have to come up the hill to get to our door. It's a one way street.

Yet they insisted it was a failed attempt, and because of their blatant ignorance they even described the wrong door. The City-Link staff were even trying to argue with me that it was a wooden door, considering we have a glass door.

They send the parcel out again next day, guess what... check their tracking system. Marked up as carded yet again. No van, no note through the door, somebody here, phone them up and the previous paragraph again.

Eventually a 3rd attempt to deliver it, and a fouled mouthed delivery driver cursing/foul mood because he had come all the way out to deliver it.

And this is what they call a good delivery service for the price of it... £5 - £10 which varies on what item it is.

Thats just one of the bad things. The other problems have been RMA problems. Wait 1 month, 2 months then 1 - 2 weeks. Item gets lost is the excuse and have to create havoc to get something sorted with it.

Once again, item breaks down. It's been RMA'd, sent back to OCUK. 1 month passes, 2 month, 3 months and 2 weeks fast approaching 4 month. Item lost amongst many many emails of excuses we're awaiting word back from the manufacturer. So it came to the point to go to Trade and Standards. As OCUK were just ignoring emails and usually could never get through on the phone, morning or afternoon. It was always engaged.

It was a totally different tone from OCUK when Trade and Standards got involved when they contacted OCUK. OCUK started becoming helpful and nice towards me. Don't get me wrong, everything was sorted and promptly dealt with from OCUK, but to go through all this to get something done about it.
I don't call that a great service to be honest. Would you? Considering I was a good customer of theirs for like 3 years or so. So I started shopping elsewhere.

Overclockers.co.uk is only great if your product breaks down within the first 28 days after purchase. They'll replace it right away. Go past that and you enter RMA hell. Or excuses that I should be taking it up with the manufacturer.

It should be OCUK issuing out replacement goods from their store, as they are the ones that sold it to me/us. OCUK should be taking it up with the manufacturer when goods become faulty. Not the consumer. 9/10 the manufacturer wont contact a consumer let alone deal with them. Not normally anyhow. Unlike Logitech and a few others, but they are the same. The first year they'll tell you to go back to the retailer, after that you deal with them.

cozumel

I've used overclockers for years (bought about £5,000 of parts over the last 12 months)and never had any problems other than occasionally poor delivery which is always the fault of CityLink. But as I'm always at work I tend to pick the stuff up from CityLink depot at night. Phone service has always been poor and probably always will be but to be honest you get that from most companies these days where you have to go through an automated menu system before you get to speak to a human being.

Anyhow, ordered £200 of stuff 23rd Jan 08 and no delivery so rang them up today and they said no stock. They are having trouble identifying a source for restock and they suggested I might want to to cancel or buy something different but I chose to wait a few more days. Be interesting to see what happens if I want to get a refund next week how quick they respond as some of you have been saying that this is where the problem with Overclockers typically occur.

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MIG-31

That was a mistake in my previous post... It was City Link who delivered the Overclockers order.

I mentioned TNT due to another order was due for a separate order..

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