Overclockers.co.uk

brutusmaximus · Feb 12, 2006, 12:57 AM

Anyone had any experiences ordering from overclockers.co.uk? They have some good prices but I hear bad things on other forums. anyone ordered from them before?

Killer_uk · Feb 12, 2006, 01:30 AM

Well, I have only ordered online with them the once (as I live 10mins down the road from their shop) but the service was excellent (order was sent out the same day and the product was well packaged).

So no complaints from me

brutusmaximus · Feb 12, 2006, 01:38 AM

Thanks, I didnt know whether to order it from SCAN or OCUK. I have heard so many horror stories about OCUK and problems with RMA's and email support. What did you order? anything expensive? I like the look of their all in one systems, pretty good pricing on those.

**MIG-31** · Feb 12, 2006, 07:23 AM

I use them as one of my main sources..... never had any problems at all...all delivery's are on time.

Except for one instance of not receiving a low budget GC for a pc i was putting together to sell took 8 days to arrive.... countless emails (all replied within 24hrs so no complaints there) turned out the royal mail neglected to leave a 'sorry i missed you card' 4 days earlier.i had no idea were the parcel was.

**dj_stick** · Feb 12, 2006, 11:27 AM

PLEASE READ

added a poll to this thread so that you can tell us whether you like the overal Overclockers.co.uk experience or not, giving us the ability to show in one spot the general opinion of this online retailer.

The polls will be re-set every once in a while, as company practices do change over time

niceguyrichy · Feb 12, 2006, 04:45 PM

I love overclockers!

Had a few orders off them, the latest being just the other day, when I placed my order at around 4pm, had my tracking number emailed to me at around 8pm that same night, and received my new psu first thing on the specified date.

All of my other orders have been along similiar lines, never had any problems with them or their service, so a great big thumbs up from me

ViRuS2k · Feb 12, 2006, 04:49 PM

there great and fast with there orders, and they have great RMA service

the problem i do have with them though is there SUPPORT!

there great when you get though on the phone, the problem is there hard to get though to on the phone.
always busy and there quelines are huge and you do get disconnected after 15 minutes of the phone constently ringing and you have to start all over again in the que.....

thats my only gripe with them there phone support line.

davidnsibs · Feb 12, 2006, 05:16 PM

i have ordered many things from them and they have always been great. for certain things they arn't the cheapest (sometimes aria.co.uk or ebuyer.co.uk are cheaper so have used them both a fair bit too), but I do prefer the slight premium to go for overclockers as things seem to arrive more quickly and the packaging etc seems better (aria for instance shipped my proc wrapped in some brown paper in a tiny cardboard box and that was it - it was in perfect condition though so shouldnt complain)

EDIT: Monitor, mobo, dvd-rw, gpu, and other various misc stuff bought form overclockers, and my 2 ex-housemates from uni last year both ordered quite a bit so must have known about 15 seperate deliveries all of which were on time and perfect condition

Richie-b · Feb 12, 2006, 05:34 PM

Great company. No problems at all with any of their service. the majority of my rig was bought at overclockers and i never had any probs with delivery and everything was well packaged.
I had to RMA some memory last year., I emailed them at lunch time and had an RMA number by 4pm.
Great service all round imo

Al_Vampyre · Feb 14, 2006, 10:44 AM

Order most of my stuff through them or Scan never had problerms with either.If anyone knows any other good reliable UK suppliers let me know because I'm upgrading soon and I would like a good spread of price choices....

Zardon · Feb 14, 2006, 10:46 AM

tekheads.co.uk are a great company with one of the best online email support systems ive seen.

niceguyrichy · Feb 14, 2006, 10:58 AM

Quote:

Originally Posted by Zardon

tekheads.co.uk are a great company with one of the best online email support systems ive seen.

they have a 7800GS retail for 200 quid!!

prices there seem pretty decent Z, cheers for the tip.

Al_Vampyre · Feb 14, 2006, 11:18 AM

Thanks Z...I'll have a look

niceguyrichy · Feb 24, 2006, 11:13 PM

been waiting ten days for my mobo already

possibly I'm just being impatient, but I didn't skimp on postage costs, I've not had a single email short of the "order aproved and accepted" one, and there's no bloody email address listed on the site! Phones seem busy all the time too.
I should really head to my local sorting office before I get all het up, cos like MIG, it wouldn't be the first time I had a parcel sitting in the damn post office for 4 bloody weeks

all my other orders have been flawless up to now

Zardon · Feb 24, 2006, 11:18 PM

you need to keep calling them and you should get through. I know OCUK are pretty hard to get on the phone, but you need to keep trying.

10 days isnt right unless there is a postal strike in your area.

niceguyrichy · Feb 24, 2006, 11:51 PM

Quote:

Originally Posted by Zardon

10 days isnt right unless there is a postal strike in your area.

yeah, that's what I thought

guess I'll spend a couple days hitting redial

***craig5320*** · Feb 25, 2006, 12:51 AM

I've ordered from overclockers for years, anything from hard drives, gfx cards, cpu's everything, never had a problem, so i don't kno what the RMA situation would be, but i've never had a problem and the prices are always good.

Also like allan said Tekheads is also a top site.

niceguyrichy · Feb 28, 2006, 01:56 PM

my recent experience with them has been shockingly awfull, so I want someone to change my vote to 'NO!!'

the guy I got on the phone was just plain rude, and didn't even apologise for the fact that they'd cost me a whole heap of money.
He ignored most of what I was saying to him and just kept repeating "so do you want me to refund the money then?"

terrible

Zardon · Feb 28, 2006, 02:19 PM

oh dear that is terrible, did you get the product or a refund?

niceguyrichy · Feb 28, 2006, 03:05 PM

Quote:

Originally Posted by Zardon

oh dear that is terrible, did you get the product or a refund?

unfortunately I got a refund

and I've only found the mobo I want at double the price I paid overclockers, so I'm not sure what to do at all

bananaman · Mar 14, 2006, 12:58 PM

I find that nw they have their new phone system is is much easier to get thropugh to them, but before that it was a nightmare trying to speak to someone about an RMA.

Having said that I find that on reliability (next day, well pacled etc.) and price they are hard to be beaten as they pretty much match all the lowest prices and the "This Week" offers are good too

Having said al that for speaking to someone who can really help you I do like www.Kustompcs.co.uk, as well as www.cpucity.co.uk

Zardon · Mar 14, 2006, 01:44 PM

dont forget tekheads, great bunch of guys.

bananaman · Mar 14, 2006, 01:49 PM

Quote:

Originally Posted by Zardon

dont forget tekheads, great bunch of guys.

given your pimping of Tekheads I think I will give them a try next time I look to order something

(although as I speak I have a 150GB raptor from Overclockers.co.uk sitting on my desk

)

Zardon · Mar 14, 2006, 02:56 PM

Good drive I ordered one of them a few weeks ago. very nice, much quieter than the original raptor too......

funkygal · Mar 19, 2006, 10:07 AM

Has anyone here noticed that http://www.overclockers.co.uk does not use a secure connection when you add something to the cart and proceed to checkout (put your card details in)? Has it always been like that??

I just went to place an order and noticed. Definate no no now.

**MIG-31** · Mar 19, 2006, 10:21 AM

thats a reasonably regular place for my orders... but i have not used them now for a couple of months now.I'm 90% certain the padlock used to be in place on my last order.

Yep i would certainly show some concern with the order...if overclockers is the cheapest for you use the telephone to place you're order and mention the problem to them?

or order elsewhere.

**dj_stick** · Mar 19, 2006, 10:28 AM

discussion threads merged

ViRuS2k · Mar 19, 2006, 01:35 PM

you guys should check out OCUK`s deal of the week, 75 products that wont happen again for a very long time special thing...

all the X1900XTX cards are cut by up to £50 in prices, if there was ever a time to get a ATI x1900XT or Nvida card the time is now as the prices are super slashed lol

funkygal · Mar 19, 2006, 09:36 PM

proper dodgy! im going to mention it via phone tomorrow to them!!

SexPistoL · Mar 19, 2006, 10:32 PM

I placed an order with them about an hour ago. It is true that when you place an item in the shopping cart there is no padlock or "S" in the browser! But when you go to put your details in, they are both present!!!!!

So there is no need to worry (I HOPE............He He)

Feb 12, 2006, 12:57 AM	#1
brutusmaximus DriverHeaven Senior Member Join Date: Apr 2005 Posts: 520 Rep Power: 76	Overclockers.co.uk Anyone had any experiences ordering from overclockers.co.uk? They have some good prices but I hear bad things on other forums. anyone ordered from them before?

Feb 12, 2006, 07:23 AM	#4
MIG-31 HardwareHeaven News Mod Join Date: Dec 2002 Location: Nottingham,UK Posts: 56,860 Rep Power: 471 System Specs	I use them as one of my main sources..... never had any problems at all...all delivery's are on time. Except for one instance of not receiving a low budget GC for a pc i was putting together to sell took 8 days to arrive.... countless emails (all replied within 24hrs so no complaints there) turned out the royal mail neglected to leave a 'sorry i missed you card' 4 days earlier.i had no idea were the parcel was. __________________ Please Post Your News Submissions Here

Feb 12, 2006, 05:16 PM	#8
davidnsibs 9500pro Forever Join Date: Oct 2003 Location: Bath, UK Posts: 273 Rep Power: 0	i have ordered many things from them and they have always been great. for certain things they arn't the cheapest (sometimes aria.co.uk or ebuyer.co.uk are cheaper so have used them both a fair bit too), but I do prefer the slight premium to go for overclockers as things seem to arrive more quickly and the packaging etc seems better (aria for instance shipped my proc wrapped in some brown paper in a tiny cardboard box and that was it - it was in perfect condition though so shouldnt complain) EDIT: Monitor, mobo, dvd-rw, gpu, and other various misc stuff bought form overclockers, and my 2 ex-housemates from uni last year both ordered quite a bit so must have known about 15 seperate deliveries all of which were on time and perfect condition __________________ Goodbye 9500pro, you've been a faithful servant through Half life, Deus Ex, Unreal 2, Max Payne 1+2, Nolf 1+2, CoD, Far Cry, Civ IV, F.E.A.R and many more

Feb 14, 2006, 10:44 AM	#10
Al_Vampyre HardwareHeaven Senior Member Join Date: Jan 2003 Location: Scotland Posts: 1,532 Rep Power: 72 System Specs	Order most of my stuff through them or Scan never had problerms with either.If anyone knows any other good reliable UK suppliers let me know because I'm upgrading soon and I would like a good spread of price choices.... __________________ "Knowledge is knowing that a tomato is a fruit; wisdom is knowing not to put it in a fruit salad" - Brian O'Driscoll - Ireland Rugby Team 2009 Grand Slam winning Captain.

Feb 14, 2006, 11:18 AM	#13
Al_Vampyre HardwareHeaven Senior Member Join Date: Jan 2003 Location: Scotland Posts: 1,532 Rep Power: 72 System Specs	Thanks Z...I'll have a look __________________ "Knowledge is knowing that a tomato is a fruit; wisdom is knowing not to put it in a fruit salad" - Brian O'Driscoll - Ireland Rugby Team 2009 Grand Slam winning Captain.

Feb 12, 2006, 01:30 AM	#2
Killer_uk DriverHeaven Lover Join Date: Nov 2002 Location: Stoke-on-Trent, UK Posts: 117 Rep Power: 0 System Specs	Well, I have only ordered online with them the once (as I live 10mins down the road from their shop) but the service was excellent (order was sent out the same day and the product was well packaged). So no complaints from me

Feb 12, 2006, 01:38 AM	Thread Starter #3
brutusmaximus DriverHeaven Senior Member Join Date: Apr 2005 Posts: 520 Rep Power: 76	Thanks, I didnt know whether to order it from SCAN or OCUK. I have heard so many horror stories about OCUK and problems with RMA's and email support. What did you order? anything expensive? I like the look of their all in one systems, pretty good pricing on those.

Feb 12, 2006, 04:45 PM	#6
niceguyrichy hunter of tablets Join Date: Apr 2005 Location: spread all over my keyboard.. Posts: 6,885 Rep Power: 304 System Specs	I love overclockers! Had a few orders off them, the latest being just the other day, when I placed my order at around 4pm, had my tracking number emailed to me at around 8pm that same night, and received my new psu first thing on the specified date. All of my other orders have been along similiar lines, never had any problems with them or their service, so a great big thumbs up from me

Feb 12, 2006, 04:49 PM	#7
ViRuS2k HardwareHeaven Extreme Member Join Date: Mar 2003 Location: Uk Posts: 8,334 Rep Power: 0 System Specs	there great and fast with there orders, and they have great RMA service the problem i do have with them though is there SUPPORT! there great when you get though on the phone, the problem is there hard to get though to on the phone. always busy and there quelines are huge and you do get disconnected after 15 minutes of the phone constently ringing and you have to start all over again in the que..... thats my only gripe with them there phone support line.

Feb 12, 2006, 05:34 PM	#9
Richie-b In the corner Join Date: Apr 2004 Location: In the corner Posts: 106 Rep Power: 0 System Specs	Great company. No problems at all with any of their service. the majority of my rig was bought at overclockers and i never had any probs with delivery and everything was well packaged. I had to RMA some memory last year., I emailed them at lunch time and had an RMA number by 4pm. Great service all round imo

Feb 14, 2006, 10:46 AM	#11
Zardon DriverHeaven Founder Join Date: May 2002 Posts: 32,480 Rep Power: 179	tekheads.co.uk are a great company with one of the best online email support systems ive seen.

Feb 24, 2006, 11:18 PM	#15
Zardon DriverHeaven Founder Join Date: May 2002 Posts: 32,480 Rep Power: 179	you need to keep calling them and you should get through. I know OCUK are pretty hard to get on the phone, but you need to keep trying. 10 days isnt right unless there is a postal strike in your area.

Feb 25, 2006, 12:51 AM	#17
*craig5320* HH Administrator Join Date: May 2002 Location: Manchester, UK Posts: 8,578 Rep Power: 445 System Specs	I've ordered from overclockers for years, anything from hard drives, gfx cards, cpu's everything, never had a problem, so i don't kno what the RMA situation would be, but i've never had a problem and the prices are always good. Also like allan said Tekheads is also a top site. __________________ HardwareHeaven on Facebook

Feb 28, 2006, 02:19 PM	#19
Zardon DriverHeaven Founder Join Date: May 2002 Posts: 32,480 Rep Power: 179	oh dear that is terrible, did you get the product or a refund?

Mar 14, 2006, 12:58 PM	#21
bananaman banana muncher Join Date: Dec 2002 Location: London Posts: 1,254 Rep Power: 64	I find that nw they have their new phone system is is much easier to get thropugh to them, but before that it was a nightmare trying to speak to someone about an RMA. Having said that I find that on reliability (next day, well pacled etc.) and price they are hard to be beaten as they pretty much match all the lowest prices and the "This Week" offers are good too Having said al that for speaking to someone who can really help you I do like www.Kustompcs.co.uk, as well as www.cpucity.co.uk __________________

Mar 14, 2006, 01:44 PM	#22
Zardon DriverHeaven Founder Join Date: May 2002 Posts: 32,480 Rep Power: 179	dont forget tekheads, great bunch of guys.

Mar 14, 2006, 02:56 PM	#24
Zardon DriverHeaven Founder Join Date: May 2002 Posts: 32,480 Rep Power: 179	Good drive I ordered one of them a few weeks ago. very nice, much quieter than the original raptor too......

Mar 19, 2006, 10:07 AM	#25
funkygal DriverHeaven Newbie Join Date: Mar 2006 Posts: 12 Rep Power: 0	Overclockers.co.uk Has anyone here noticed that http://www.overclockers.co.uk does not use a secure connection when you add something to the cart and proceed to checkout (put your card details in)? Has it always been like that?? I just went to place an order and noticed. Definate no no now.

Mar 19, 2006, 10:21 AM	#26
MIG-31 HardwareHeaven News Mod Join Date: Dec 2002 Location: Nottingham,UK Posts: 56,860 Rep Power: 471 System Specs	thats a reasonably regular place for my orders... but i have not used them now for a couple of months now.I'm 90% certain the padlock used to be in place on my last order. Yep i would certainly show some concern with the order...if overclockers is the cheapest for you use the telephone to place you're order and mention the problem to them? or order elsewhere. __________________ Please Post Your News Submissions Here

Mar 19, 2006, 01:35 PM	#28
ViRuS2k HardwareHeaven Extreme Member Join Date: Mar 2003 Location: Uk Posts: 8,334 Rep Power: 0 System Specs	you guys should check out OCUK`s deal of the week, 75 products that wont happen again for a very long time special thing... all the X1900XTX cards are cut by up to £50 in prices, if there was ever a time to get a ATI x1900XT or Nvida card the time is now as the prices are super slashed lol

Mar 19, 2006, 09:36 PM	#29
funkygal DriverHeaven Newbie Join Date: Mar 2006 Posts: 12 Rep Power: 0	proper dodgy! im going to mention it via phone tomorrow to them!!

Mar 19, 2006, 10:32 PM	#30
SexPistoL DriverHeaven Senior Member Join Date: Jun 2005 Location: UK Posts: 604 Rep Power: 0	I placed an order with them about an hour ago. It is true that when you place an item in the shopping cart there is no padlock or "S" in the browser! But when you go to put your details in, they are both present!!!!! So there is no need to worry (I HOPE............He He) __________________