Newegg rocks..

MrSpock2002 · Aug 31, 2007, 10:22 PM

I had ordered Ram from them for my laptop over a week ago, it worked great for a few days then just crapped out. I had called them, sent it in to RMA it, all was great, like normal.

I get a special email and call today telling me since I've been such a loyal, and understanding customer, they are sending me a free gift. I said "sweet". Anyways, out of curiosity I asked what it was, and they said "were doubling your order free of charge". Well I almost dropped the phone.

I can not believe this! This stuff ever happen to you guys?

Zardon · Aug 31, 2007, 10:24 PM

we could do with newegg in the UK, most of the dealers over here are mickey mouse.

**dj_stick** · Aug 31, 2007, 10:28 PM

sounds like they really know customer service is how to stay in business

MrSpock2002 · Aug 31, 2007, 10:28 PM

Quote:

Originally Posted by Zardon

we could do with newegg in the UK, most of the dealers over here are mickey mouse.

Don't they ship to the UK? Could be costly though...

Zelig · Aug 31, 2007, 11:04 PM

Quote:

Originally Posted by MrSpock2002

Don't they ship to the UK? Could be costly though...

They don't even ship to Canada, it's not an option, regardless of cost.

Maddogg6 · Sep 1, 2007, 12:44 AM

Quote:

Originally Posted by dj_stick

sounds like they really know customer service is how to stay in business

Yes - they *are* great.

I built this machine on all parts bought from them. My only - I wouldn't even call it a complaint - issue - is that half the parts shipped out of 2 different warehouses and arrived 2 days apart... it wasn't clear I would receive on 2 different days although shipped the same day as if it were all sent at one time from one location... .. but heh - so what. They still definitely rock. Best prices all around and stories like this about the CS...

ChaosMinionX · Sep 1, 2007, 07:23 AM

Quote:

Originally Posted by MrSpock2002

I had ordered Ram from them for my laptop over a week ago, it worked great for a few days then just crapped out. I had called them, sent it in to RMA it, all was great, like normal.

I get a special email and call today telling me since I've been such a loyal, and understanding customer, they are sending me a free gift. I said "sweet". Anyways, out of curiosity I asked what it was, and they said "were doubling your order free of charge". Well I almost dropped the phone.

I can not believe this! This stuff ever happen to you guys?

No and what exact $ value determines loyal? I have spent well over 15 grand with them and have never gotten any special gifts

So they doubled the amount of RAM they are sending you as in 2GB or 4GB kit?

I basically buy all my major electronics there.

josh2thad · Sep 1, 2007, 07:58 AM

Nah never happend to me. They are good, but ive never recieved anything like that. Ive spent about 2 grand with them since April.

MrSpock2002 · Sep 1, 2007, 06:59 PM

I may have gotten lucky because it all started with an email from one of their employess asking if I'd switch my 1 day shipping from Fedex to USPS, and I said sure then sweet talked em saying how I loved how a private email (name@newegg.com) talked to me so late at night, and how good he was etc.

Sucking up works.

bug77 · Sep 1, 2007, 08:01 PM

I wonder what they have against Fedex, Fedex seems to be people's top pick...

CDsDontBurn · Sep 8, 2007, 04:31 AM

i don't like FedEx. NewEgg's main warehouse is a 30min. drive from me, and shipping FedEx ground still takes 4 to 5 business days to get to me, while UPS ground i get next day...provided the package is shipped from the main warehouse.

anyways.....i've never had that happen to me. In fact, my last NewEgg order was a bit of an issue. It started with UPS, and having worked for UPS before, so i know it happens every once in a while. Anyways, the issue was taken care of by UPS quickly, but NewEgg just lacked in communication between their CS team.

Basically, i needed my whole NewEgg order re-shipped, and they told me to send back out what i already had received from them. but their lack of communication ended up taking much longer to have my whole order re-shipped in two different packages, whereas clear communication would have had my whole order shipped back to me in one box instead of two.

Dark Lord · Sep 8, 2007, 07:39 AM

nope, cant say ive ever had that happen to me before either.

jp306 · Sep 8, 2007, 12:52 PM

Newegg has always treated me well. I've spent thousands there and have had my share of DOA and damaged items and they've always fixed the problems quickly. Their customer service is great, but I've never gotten a free gift or discount.

swimtech · Sep 9, 2007, 09:48 PM

The first Sceptre 20" Gamer monitor I ordered from them back in March came with a fairly large defect in the screen - about 10-12 pixels worth. I called them, and not only did they arrange for the RMA, but credited my card $25.00 for the return shipping which they did not have to do - reduced the price of a decent, already very inexpensive (189.00 at the time - with rebate, which I did receive in June) even more...

Their communications via email have IMO been the best - I use them at work too.

Robert McClelland · Sep 19, 2007, 05:00 AM

Hey guys let you know I always order from newegg had no problem with them

I just order new gamepad and 1gig of ram for my pc for total 1.5 it should be here this Friday woot! Oh they did put fedex back in there serivce now

but two bucks more then ups lol

Yousaif · Sep 29, 2007, 08:02 AM

Quote:

Originally Posted by ChaosMinionX

No and what exact $ value determines loyal? I have spent well over 15 grand with them and have never gotten any special gifts

So they doubled the amount of RAM they are sending you as in 2GB or 4GB kit?

I basically buy all my major electronics there.

They're waiting for your credit card company to verify that you have actually paid your balance

CDsDontBurn · Sep 29, 2007, 09:04 AM

to my little "incident" with newegg i mentioned earlier (or in another newegg thread, i don't remember), i have an update. they ended up refunding me the cost of the fx5500 pci card

. i'm not sure if i should just keep that money, or tell newegg about it.

meh, i'll keep it

. that's their bad, lol

procupine14 · Oct 3, 2007, 03:03 AM

i have to agree i buy all my parts for clients and my own computer through them mostly because i can't beat the price because the systems i build are specifically what the buyer wants so i don't buy in large quantities

Aug 31, 2007, 10:22 PM	#1
MrSpock2002 Because I said so! Join Date: Apr 2004 Location: Watkins Glen NY Posts: 542 Rep Power: 0	Newegg rocks.. I had ordered Ram from them for my laptop over a week ago, it worked great for a few days then just crapped out. I had called them, sent it in to RMA it, all was great, like normal. I get a special email and call today telling me since I've been such a loyal, and understanding customer, they are sending me a free gift. I said "sweet". Anyways, out of curiosity I asked what it was, and they said "were doubling your order free of charge". Well I almost dropped the phone. I can not believe this! This stuff ever happen to you guys?

Sep 8, 2007, 04:31 AM	#11
CDsDontBurn Lurking DriverHeaven Join Date: May 2003 Location: Southern California Posts: 22,794 Rep Power: 235 System Specs	i don't like FedEx. NewEgg's main warehouse is a 30min. drive from me, and shipping FedEx ground still takes 4 to 5 business days to get to me, while UPS ground i get next day...provided the package is shipped from the main warehouse. anyways.....i've never had that happen to me. In fact, my last NewEgg order was a bit of an issue. It started with UPS, and having worked for UPS before, so i know it happens every once in a while. Anyways, the issue was taken care of by UPS quickly, but NewEgg just lacked in communication between their CS team. Basically, i needed my whole NewEgg order re-shipped, and they told me to send back out what i already had received from them. but their lack of communication ended up taking much longer to have my whole order re-shipped in two different packages, whereas clear communication would have had my whole order shipped back to me in one box instead of two. __________________ Her First Day \| A year later

Sep 8, 2007, 07:39 AM	#12
Dark Lord HardwareHeaven Extreme Member Join Date: Jul 2004 Location: Grand Rapids, MI Posts: 5,945 Rep Power: 125 System Specs	nope, cant say ive ever had that happen to me before either. __________________

Sep 8, 2007, 12:52 PM	#13
jp306 DriverHeaven Addict Join Date: Dec 2002 Location: U.S.A. Posts: 309 Rep Power: 0 System Specs	Newegg has always treated me well. I've spent thousands there and have had my share of DOA and damaged items and they've always fixed the problems quickly. Their customer service is great, but I've never gotten a free gift or discount. __________________ "I told my psychiatrist that everyone hates me. He said I was being ridiculous - everyone hasn't met me yet." Rodney Dangerfield.

Sep 9, 2007, 09:48 PM	#14
swimtech HardwareHeaven Extreme Member Join Date: May 2002 Location: North Carolina Posts: 4,040 Rep Power: 124 System Specs	The first Sceptre 20" Gamer monitor I ordered from them back in March came with a fairly large defect in the screen - about 10-12 pixels worth. I called them, and not only did they arrange for the RMA, but credited my card $25.00 for the return shipping which they did not have to do - reduced the price of a decent, already very inexpensive (189.00 at the time - with rebate, which I did receive in June) even more... Their communications via email have IMO been the best - I use them at work too. __________________ It's not so much getting your way that matters or not - what matters is how you go about getting it.

Aug 31, 2007, 10:24 PM	#2
Zardon DriverHeaven Founder Join Date: May 2002 Posts: 32,480 Rep Power: 179	we could do with newegg in the UK, most of the dealers over here are mickey mouse.

Sep 1, 2007, 07:58 AM	#8
josh2thad DriverHeaven Senior Member Join Date: Nov 2006 Posts: 431 Rep Power: 0	Nah never happend to me. They are good, but ive never recieved anything like that. Ive spent about 2 grand with them since April.

Sep 1, 2007, 06:59 PM	Thread Starter #9
MrSpock2002 Because I said so! Join Date: Apr 2004 Location: Watkins Glen NY Posts: 542 Rep Power: 0	I may have gotten lucky because it all started with an email from one of their employess asking if I'd switch my 1 day shipping from Fedex to USPS, and I said sure then sweet talked em saying how I loved how a private email (name@newegg.com) talked to me so late at night, and how good he was etc. Sucking up works.

Sep 1, 2007, 08:01 PM	#10
bug77 DriverHeaven Senior Member Join Date: Oct 2003 Location: around Posts: 792 Rep Power: 0	I wonder what they have against Fedex, Fedex seems to be people's top pick...

Sep 19, 2007, 05:00 AM	#15
Robert McClelland PAX Tweaker, PAX Expert. Join Date: Jun 2002 Location: Somewhere in Wood County Ohio Same Town :) Posts: 10,667 Rep Power: 196 System Specs	Hey guys let you know I always order from newegg had no problem with them I just order new gamepad and 1gig of ram for my pc for total 1.5 it should be here this Friday woot! Oh they did put fedex back in there serivce now but two bucks more then ups lol __________________ "XTREME AUDIO IS CRAP!" "There no support for it. It's crapist card on face of the earth it should be throw into the sun" http://www.speedtest.net/result/1949536385.png correct the correct one now

Sep 29, 2007, 09:04 AM	#17
CDsDontBurn Lurking DriverHeaven Join Date: May 2003 Location: Southern California Posts: 22,794 Rep Power: 235 System Specs	to my little "incident" with newegg i mentioned earlier (or in another newegg thread, i don't remember), i have an update. they ended up refunding me the cost of the fx5500 pci card . i'm not sure if i should just keep that money, or tell newegg about it. meh, i'll keep it . that's their bad, lol __________________ Her First Day \| A year later

Oct 3, 2007, 03:03 AM	#18
procupine14 Why is it Beeping!?!?! Join Date: Apr 2007 Location: USA, Missouri Posts: 1,400 Rep Power: 58 System Specs	i have to agree i buy all my parts for clients and my own computer through them mostly because i can't beat the price because the systems i build are specifically what the buyer wants so i don't buy in large quantities __________________ HTPC/file server: Windows 7 Ultimate 64-bit - AMD Phenom x4 9850 - 4GB OCZ DDR2 800 (2x2GB) - 1TB WD Black - 4 x 1TB Hitachi DeskStar in RAID 5 - ATi TV Wonder Digital Cable Tuner - HIS Raedon 4850 512MB - ASRock N68C-S UCC mobo - OCZ ModExtreme Pro 500W PSU GF's Gaming PC: Windows 7 Ultimate 64-bit - AMD Phenom 9850 - 4GB OCZ DDR2 1066 - 500GB Western Digital GP - HIS Raedon 5770 1GB - ASUS M3A78-EM - Zalman 650W PSU Media Streamer: Win 7 Pro 64-bit - AMD Athlon x2 3200+ - 4GB SuperTalent DDR2 800 - 250GB SeaGate Barracuda - MSI K9N6PGM2-V2 - ASUS Raedon 5450 SILENT - FSP group 250W PSU