Western Digital RMA

Vikingod · Feb 16, 2008, 04:26 PM

Just RMA'd my HD from Western Digital.

Extremely easy, it took me all of 10 mins online to request the RMA, three days later my replacement is here, and now I have to send the broken one back. Given this experience, I'll be looking at WD for my next drive purchase.

The_Neon_Cowboy · Feb 16, 2008, 07:21 PM

advance replacement, other wise I've herd many times in feedback reviews on sites that it takes good 30 days to get back your RMA.

Vikingod · Feb 16, 2008, 07:30 PM

Quote:

Originally Posted by The_Neon_Cowboy

advance replacement, other wise I've herd many times in feedback reviews on sites that it takes good 30 days to get back your RMA.

You're right, I should have specified. Thanks

mike2h · Feb 18, 2008, 05:44 PM

im with viking, dont know about normal rma but their advance setup is quick & easy. only had to use it 2x in the last ten years, but given the circumstances that usually involve a hd failure it is good to have a system like that available to you.

shteve · Feb 22, 2008, 08:45 AM

Keep an eye on the RMA status though. I sent my faulty drive back after an advance replacement and it took three weeks and four e-mails to get them to flag the drive as received (so as to not charge me for the advance one).

Vikingod · Feb 22, 2008, 03:24 PM

Quote:

Originally Posted by shteve

Keep an eye on the RMA status though. I sent my faulty drive back after an advance replacement and it took three weeks and four e-mails to get them to flag the drive as received (so as to not charge me for the advance one).

Good point, I'll keep an eye on that. I'm sending it out today.

CDsDontBurn · Feb 22, 2008, 05:42 PM

did you have to pay for shipping at all? both ways, one way, or was shipping pre-paid for you?

josh2thad · Feb 22, 2008, 06:04 PM

I just got mine back again from WD, on the standard retrurn policy. It took aobut 8 working days for them to send me a new one. They 2nd day air shipped it back at thier cost.

shteve · Feb 22, 2008, 06:14 PM

You pay to post your drive back, they pay postage for the replacement.

Feb 16, 2008, 04:26 PM	#1
Vikingod Int'l Fish Liaison Join Date: Jul 2004 Location: By the light of lamp I sit and type... Posts: 16,197 Rep Power: 112 System Specs	Western Digital RMA Just RMA'd my HD from Western Digital. Extremely easy, it took me all of 10 mins online to request the RMA, three days later my replacement is here, and now I have to send the broken one back. Given this experience, I'll be looking at WD for my next drive purchase.

Feb 16, 2008, 07:21 PM	#2
The_Neon_Cowboy HardwareHeaven Extreme Member Join Date: Dec 2002 Location: U.S.A. Posts: 16,009 Rep Power: 92 System Specs	advance replacement, other wise I've herd many times in feedback reviews on sites that it takes good 30 days to get back your RMA. __________________

Feb 18, 2008, 05:44 PM	#4
mike2h DriverHeaven Extreme Member Join Date: Nov 2002 Location: norcal Posts: 6,483 Rep Power: 91 System Specs	im with viking, dont know about normal rma but their advance setup is quick & easy. only had to use it 2x in the last ten years, but given the circumstances that usually involve a hd failure it is good to have a system like that available to you. __________________

Feb 22, 2008, 05:42 PM	#7
CDsDontBurn Lurking DriverHeaven Join Date: May 2003 Location: Southern California Posts: 22,794 Rep Power: 235 System Specs	did you have to pay for shipping at all? both ways, one way, or was shipping pre-paid for you? __________________ Her First Day \| A year later

Feb 22, 2008, 06:04 PM	#8
josh2thad DriverHeaven Senior Member Join Date: Nov 2006 Posts: 431 Rep Power: 0	I just got mine back again from WD, on the standard retrurn policy. It took aobut 8 working days for them to send me a new one. They 2nd day air shipped it back at thier cost. __________________ www.proxywad.com *DeskTop* • Q6600 8MB Cache (400x8) 3.2 [Schythe Ninja Plus REV.b] • 4Gb DDR2 800 @888 [CL 5-4-4-12]• MSI P52 Neo 2 • Slient Cooling • XFX 8800 GTS XXX Edition [600/1800] • Thermaltake Tough power • 2.250GB Segate [Storage] Western Digital 320GB 16MB Cache Master• Lappy•Gateway MT6458 • AMD Turion X2 1.6Ghz • 2x 1GB DDR 2 PC 5400 CL 4-4-4-12 • 15.4 X-tra Birght Widescreen [Glossy] 1280x800 ATI x1150 128 MB• 160Gb HDD • Wireless N 300mbps •

Feb 22, 2008, 08:45 AM	#5
shteve HardwareHeaven Junior Member Join Date: Jan 2003 Location: Coventry, UK Posts: 35 Rep Power: 0	Keep an eye on the RMA status though. I sent my faulty drive back after an advance replacement and it took three weeks and four e-mails to get them to flag the drive as received (so as to not charge me for the advance one).

Feb 22, 2008, 06:14 PM	#9
shteve HardwareHeaven Junior Member Join Date: Jan 2003 Location: Coventry, UK Posts: 35 Rep Power: 0	You pay to post your drive back, they pay postage for the replacement.