BitDefender

Takaharu · Oct 25, 2011, 09:43 PM

I'm hoping that this is in the right section; I thought I'd share my experience.

I've been having an absolute whale of a time with BD IS 2012. Where to start... where to start indeed!

Let me first clarify that every time that I mention that I have run the uninstall utility in the following text I have run the uninstall tool, rebooted then run the uninstall tool again. Apparently, this clears up anything that wasn't deleted the first time round (any files that were in use, for example).

My original problem with using IS 2012 was that every time that I viewed YouTube videos it would play the first two seconds then the video would hang for about 15 seconds (whilst the audio carried on playing). A ticket was logged for this, naturally, but this turned out to be a case of running the uninstall tool then re-installing.
After re-installing IS 2012 I found that I was having image corruptions. This boiled down to the toolbar being at fault. It didn't matter if I used Internet Explorer or Opera, a few images got corrupted. Uninstall time.

Now, at this point, the installing and uninstalling attempts got a bit hazy. However, I can tell you that I was having one of the two issues described above. I believe the third time that I installed I was presented with the original problem with playing YouTube videos and the fourth time went back to the corrupted images. I have, on numerous occasions, attempted to remove the toolbar to correct this issue. This involved (in no particular order) pressing the power button on the toolbar itself, deselecting the three options on the toolbar, opening the main console and disabling all of the options in the privacy section, disabling scanning of HTTP traffic and disabling Data Protection. Now, being security software, I'm not best comfortable with disabling any of the options other than the web browser toolbar(s). However, this is what has been recommended by staff via the web chat and/or e-mail.
I did also uninstall IS 2012 for about a month at one point (I installed in July, originally) and made do without it. What I used in its place is irrelevant. When I re-installed I have been having the problem of corrupted images ever since. For an example of corrupted images, please see the screenshot here.
During the time in which I had IS 2012 uninstalled I noticed that in the system devices under Device Manager the BitDefender ACVC HV device was still listed, though with a yellow marker indicating that there was an issue with the device. I removed the device from Device Manager (later to be re-added when IS 2012 was re-installed) but I have no idea whether this could be related to my problems.

Speaking of aforementioned e-mails I have raised a fair few amount of tickets with customer support, nearly all of which were "escalated". This means that I was asked about four times overall to generate a standalone support tool log and send it off. The last time I was asked for this (I've sent one off each time, begrudgingly but without fuss) was 2nd October. I'm still waiting for a reply on that one. This brings me to ticket numbers - 6 tickets have been closed without resolution and another 1 is still open (which, strangely enough, is not the most recent one).

I'd imagine that the closed tickets were closed automatically as there were no responses from BD Support after a certain length of time from my last reply.
Each of these tickets has had responses from me and I've tried to supply as much information as possible each time. Due to the length of time that BD has taken in an "attempt" to resolve my problems I have been offered a 6-month extension on my license. I have turned this down as my workplace is using BitDefender Corporate Security and OEM IS licenses were provided of equal quantity to the licensed products at my workplace, which was bought last year for three years. I use licenses from that list as I am the sole decision maker for the security software that is used in my workplace.

With IS 2010 and IS 2010 I had no issues whatsoever. It would be grand if BD had updated the software slightly, rather than to screw over the GUI and cause all of these issues. If I had access to an installation for 2011 then I would happily re-install it. 2012, however, I wouldn't recommend to anyone. If the corporate security starts showing similar issues then we're dropping it and looking elsewhere.

Also to note, the first time that I tried signing up to their forum I did not receive the activation e-mail until yesterday. Originally, I had attempted to sign up (if memory serves) on Thursday. When I clicked the activation link I was informed that my username was not found and then when I tried the alternative method listed in the e-mail it informed me that my user ID was not found. When I tried today I received the e-mail within seconds.

I've now posted the information listed here in their forum to await responses.

Judas · Oct 25, 2011, 11:16 PM

I've got a customer that is having an absolute fit because their machine is crashing and doing strange things.... and once i got rid of bitdefender.... problems are solved...

Similare issues with avast from some customers.....nod32....... Norton causing the usual everything is a threat situation, but then managing to still get infected...... karaspersky or whatever it's name is... not carrying.... i just know all these paid hunks of crap.. including AVG now... the free version even..... just royally suck... The happiest customers I've got are those running Microsoft Security Essentials at this point and using the windows firewall with UAC turned on and cranked up to max on windows 7..... or with it on in vista.

You wouldn't believe the number of people that don't know there are free anti-virus solutions out there.. that also provide alternatives to the default windows options....

Takaharu · Oct 30, 2011, 11:45 PM

Well, they seem to have fixed the problem, though it involved me renaming a DLL to effectively bypass the DLL. It doesn't exactly inspire me with confidence but at least I can browse with undisrupted images for the time being whilst they fix the faulty DLL.

**synthesis204** · Nov 2, 2011, 01:27 AM

My Spybot, Avast, Malwarebytes,and MSE combo is still free and I'm virus/spyware/adware/trojan free and have been for a couple years

Some of the paid software is amazing, but some went down hill (AVG, what ever happened to make you hate me so?).

Sorry to hear about your troubles tak. I've heard good things about nod32, I may try that at some point...never tried BitDefender, but I definitely won't now.

*Willa13* · Dec 2, 2011, 04:26 PM

I use Avira premium and Super anti spyware no problems at all

Oct 25, 2011, 09:43 PM	#1
Takaharu I can fart in 7 languages Join Date: Aug 2009 Location: England, UK Posts: 1,860 Rep Power: 113 System Specs	BitDefender I'm hoping that this is in the right section; I thought I'd share my experience. I've been having an absolute whale of a time with BD IS 2012. Where to start... where to start indeed! Let me first clarify that every time that I mention that I have run the uninstall utility in the following text I have run the uninstall tool, rebooted then run the uninstall tool again. Apparently, this clears up anything that wasn't deleted the first time round (any files that were in use, for example). My original problem with using IS 2012 was that every time that I viewed YouTube videos it would play the first two seconds then the video would hang for about 15 seconds (whilst the audio carried on playing). A ticket was logged for this, naturally, but this turned out to be a case of running the uninstall tool then re-installing. After re-installing IS 2012 I found that I was having image corruptions. This boiled down to the toolbar being at fault. It didn't matter if I used Internet Explorer or Opera, a few images got corrupted. Uninstall time. Now, at this point, the installing and uninstalling attempts got a bit hazy. However, I can tell you that I was having one of the two issues described above. I believe the third time that I installed I was presented with the original problem with playing YouTube videos and the fourth time went back to the corrupted images. I have, on numerous occasions, attempted to remove the toolbar to correct this issue. This involved (in no particular order) pressing the power button on the toolbar itself, deselecting the three options on the toolbar, opening the main console and disabling all of the options in the privacy section, disabling scanning of HTTP traffic and disabling Data Protection. Now, being security software, I'm not best comfortable with disabling any of the options other than the web browser toolbar(s). However, this is what has been recommended by staff via the web chat and/or e-mail. I did also uninstall IS 2012 for about a month at one point (I installed in July, originally) and made do without it. What I used in its place is irrelevant. When I re-installed I have been having the problem of corrupted images ever since. For an example of corrupted images, please see the screenshot here. During the time in which I had IS 2012 uninstalled I noticed that in the system devices under Device Manager the BitDefender ACVC HV device was still listed, though with a yellow marker indicating that there was an issue with the device. I removed the device from Device Manager (later to be re-added when IS 2012 was re-installed) but I have no idea whether this could be related to my problems. Speaking of aforementioned e-mails I have raised a fair few amount of tickets with customer support, nearly all of which were "escalated". This means that I was asked about four times overall to generate a standalone support tool log and send it off. The last time I was asked for this (I've sent one off each time, begrudgingly but without fuss) was 2nd October. I'm still waiting for a reply on that one. This brings me to ticket numbers - 6 tickets have been closed without resolution and another 1 is still open (which, strangely enough, is not the most recent one). I'd imagine that the closed tickets were closed automatically as there were no responses from BD Support after a certain length of time from my last reply. Each of these tickets has had responses from me and I've tried to supply as much information as possible each time. Due to the length of time that BD has taken in an "attempt" to resolve my problems I have been offered a 6-month extension on my license. I have turned this down as my workplace is using BitDefender Corporate Security and OEM IS licenses were provided of equal quantity to the licensed products at my workplace, which was bought last year for three years. I use licenses from that list as I am the sole decision maker for the security software that is used in my workplace. With IS 2010 and IS 2010 I had no issues whatsoever. It would be grand if BD had updated the software slightly, rather than to screw over the GUI and cause all of these issues. If I had access to an installation for 2011 then I would happily re-install it. 2012, however, I wouldn't recommend to anyone. If the corporate security starts showing similar issues then we're dropping it and looking elsewhere. Also to note, the first time that I tried signing up to their forum I did not receive the activation e-mail until yesterday. Originally, I had attempted to sign up (if memory serves) on Thursday. When I clicked the activation link I was informed that my username was not found and then when I tried the alternative method listed in the e-mail it informed me that my user ID was not found. When I tried today I received the e-mail within seconds. I've now posted the information listed here in their forum to await responses. __________________ I don't get paid to know the answer, therefore I'm far more likely to give you a straight and honest answer. Mods Rig, Box Mods Rig, Folding details

Oct 30, 2011, 11:45 PM	Thread Starter #3
Takaharu I can fart in 7 languages Join Date: Aug 2009 Location: England, UK Posts: 1,860 Rep Power: 113 System Specs	Re: BitDefender Well, they seem to have fixed the problem, though it involved me renaming a DLL to effectively bypass the DLL. It doesn't exactly inspire me with confidence but at least I can browse with undisrupted images for the time being whilst they fix the faulty DLL. __________________ I don't get paid to know the answer, therefore I'm far more likely to give you a straight and honest answer. Mods Rig, Box Mods Rig, Folding details

Nov 2, 2011, 01:27 AM	#4
synthesis204 Moderator Join Date: Sep 2010 Location: St. Louis, MO Posts: 1,177 Rep Power: 99 System Specs	Re: BitDefender My Spybot, Avast, Malwarebytes,and MSE combo is still free and I'm virus/spyware/adware/trojan free and have been for a couple years Some of the paid software is amazing, but some went down hill (AVG, what ever happened to make you hate me so?). Sorry to hear about your troubles tak. I've heard good things about nod32, I may try that at some point...never tried BitDefender, but I definitely won't now. __________________ Donate the spare computing power of your PC to help to cure alzheimers, ALS, huntington's, parkinson's disease and cancer: Fold for HH!

Dec 2, 2011, 04:26 PM	#5
Willa13 Monkey Heaven Join Date: Sep 2011 Location: Staffordshire Posts: 15 Rep Power: 0 System Specs	Re: BitDefender I use Avira premium and Super anti spyware no problems at all