ParcelMonkey - dialbolical service

Takaharu · Nov 10, 2011, 10:49 AM

I sent an item recently using Parcel Monkey that got damaged during transit. It was sent via City Link so I thought "it's fine, it's more than covered".
When I filed a claim for the item, they said to me that they don't cover the item, it's under their exclusions. So, I went along and read their list of exclusions.
Wow. My item was insured for £500 and, after looking at the list of exclusions, I established that it's not physically possible to send items that cost £250.
So, I pressed for information. I'm not getting a claim, I get it but I still want info so I don't make the same mistake twice. I'd already checked with City Link and they cover the item that I sent.

They replied with a a message saying that they don't cover damages, they only cover loss of goods. No damages are covered for any item that are booked through them. None. A courier service that doesn't cover for any damages whatsoever.

Needless to say, I'm never using them again.

niceguyrichy · Nov 10, 2011, 11:40 AM

is it City Link that didn't offer cover for any damage ??
or was it the fact that you booked through parcelmonkey that meant that any cover that city link may have offered was null and void ?

I always use City Link through Parcel2Go personally, but I may have to read the small print real carefully if I send anything of value in future..

Takaharu · Nov 10, 2011, 01:58 PM

The claim was through Parcel Monkey as it's their City Link account.
Apparently Parcel Monkey's contract with City Link doesn't cover damages. I find it beyond ridiculous that they don't cover damages and they have a dirty great long list of exclusions for the lost items.

So, if a parcel sent through them is worth anything substantial and gets lost or broken, tough.

If it was a case of them not covering for damages if the item meets certain criteria, fair enough, it's my fault for not reading the fine print. It's the fact that they don't cover for any damages whatsoever that gets me rattled.
It'd be like putting your money in a bank and not being covered for the bank being robbed.

BlueMak · Nov 12, 2011, 06:48 PM

UPS FTW tbh.

Nov 10, 2011, 10:49 AM	#1
Takaharu I can fart in 7 languages Join Date: Aug 2009 Location: England, UK Posts: 1,860 Rep Power: 113 System Specs	ParcelMonkey - dialbolical service I sent an item recently using Parcel Monkey that got damaged during transit. It was sent via City Link so I thought "it's fine, it's more than covered". When I filed a claim for the item, they said to me that they don't cover the item, it's under their exclusions. So, I went along and read their list of exclusions. Wow. My item was insured for £500 and, after looking at the list of exclusions, I established that it's not physically possible to send items that cost £250. So, I pressed for information. I'm not getting a claim, I get it but I still want info so I don't make the same mistake twice. I'd already checked with City Link and they cover the item that I sent. They replied with a a message saying that they don't cover damages, they only cover loss of goods. No damages are covered for any item that are booked through them. None. A courier service that doesn't cover for any damages whatsoever. Needless to say, I'm never using them again. __________________ I don't get paid to know the answer, therefore I'm far more likely to give you a straight and honest answer. Mods Rig, Box Mods Rig, Folding details

Nov 10, 2011, 01:58 PM	Thread Starter #3
Takaharu I can fart in 7 languages Join Date: Aug 2009 Location: England, UK Posts: 1,860 Rep Power: 113 System Specs	Re: ParcelMonkey - dialbolical service The claim was through Parcel Monkey as it's their City Link account. Apparently Parcel Monkey's contract with City Link doesn't cover damages. I find it beyond ridiculous that they don't cover damages and they have a dirty great long list of exclusions for the lost items. So, if a parcel sent through them is worth anything substantial and gets lost or broken, tough. If it was a case of them not covering for damages if the item meets certain criteria, fair enough, it's my fault for not reading the fine print. It's the fact that they don't cover for any damages whatsoever that gets me rattled. It'd be like putting your money in a bank and not being covered for the bank being robbed. __________________ I don't get paid to know the answer, therefore I'm far more likely to give you a straight and honest answer. Mods Rig, Box Mods Rig, Folding details

Nov 12, 2011, 06:48 PM	#4
BlueMak HH's Asteroids' Dominator Join Date: Nov 2004 Location: Hellas->Macedonia->Thessaloniki Posts: 13,483 Rep Power: 349 System Specs	Re: ParcelMonkey - dialbolical service UPS FTW tbh. __________________ The people who are regarded as moral luminaries are those who forego ordinary pleasures themselves and find compensation in interfering with the pleasures of others(Bertrand Russell)"You go into Afghanistan, you got guys who slap women around for five years because they didn't wear a veil,You know, guys like that ain't got no manhood left anyway. So it's a hell of a lot of fun to shoot them." - Lt. Gen. James N. Mattis This is slavery, not to speak one's thought. [Euripides-The Phoenician Women (c.411-409 B.C.)] http://www.macedonia.info/FALLACIESANDFACTS.htm *Sic semper tyrannis.*