Alienware

ryd_dawn · Oct 19, 2004, 04:20 AM

I am writing this little message in hopes that it will prevent some poor sucker like me from making the stupid move of buying an Alienware computer.

Dont get me wrong. They use the best parts and if all goes well then you can say you got just as good of a computer as the Dell you were looking at for 3 times the cost of course.

But if things go wrong..... well lets just say their technical support and customer service are in India and I don't know about you all but I dont speak Pungibi or any other dialect of Hindi so I had a bit of a problem with communication.

To explain my situation, I got this huge paperweight as a birthday gift for my husband in 2002. I also got the three year warrentee. I suppose that was good because in March 2004, the parts started dying. By May 2004, everything except the hard drive and the sound card had bellied up.

Now I know this isnt Alienware's fault. And I would be writting a rave review right now if they had fixed it. But as I mentioned it is a paper weight that got to go to Florida for two months and came back with parts loose and the hard drive stuck on the sound card. Hmmm I wonder if those will work.

Oh! I forgot to mention. I started out with a paper weight that had 1GB of RAM and now it doesnt......... but Alienware wont return our calls.....

So save your money and your headache go with a computer that you build or if you dont want to do that, go with a computer that has a local office.

Razgriz · Oct 19, 2004, 04:26 AM

When you buy alienware, you buy the name!

jsx[ifl] · Oct 19, 2004, 04:31 AM

can i ask how the HD got stuck to the sound card

And next time if you really wanna impress your husband, build a comp yourself

.

Ev!L-aLphA · Oct 19, 2004, 04:45 AM

Hey!

First thing welcome to driverheaven!

Im sorry to hear u got probs with the alienware.... but as nemesis said if u buy a alienware u just buy the name.. try to get technical support agian and if that doesent work try to email them if that doesent work than i have no idea what to tell u

evil

Nacht · Oct 19, 2004, 06:16 AM

alienware was good....WAS. Those were the days before Best Buy bought them. Now, they're a crap-tastic company...i dont understand what people see in them. computers dont preform better because they 'are an alienware'...computers are only the sum of their parts.

sorry to hear about the unfortunate events though, maybe there is something we can help with?

tEckniks · Oct 19, 2004, 07:42 AM

they dont sell alienware at bestbuy anymore..

i want one tho.. im afraid of buildin a timebomb ..

Judas · Oct 19, 2004, 07:52 AM

Welcome to Driverheaven, Sorry to hear about the massive mess

hate to see people having troubles with any form of computer no matter what brand. IT SHOULD WORK..

How the hardrive got merged with a sound card sounds like a case of sloppy building and terrible transit.... i'd suggest you send it back with a pretty tasteful note INSIDE the case explaining your position with the matter at hand and how you will raise hell (

) IF they do not concide with what the warranty contract states (3 years you mentioned) and how a computer should have NEVER made it to anyones doorstep like it did for you.

I myself really don't let down in any situation that refers to warranty... i read the contracts well before i sign.. IF i ever come across anything i don't agree with, i take it to the manager and see if i and him can make an agreement, as soon as the contract is written, and i sign, and anything that falls in line with the contract happens and they don't want to do anything about it.... i get on there bad side, and with a contract.... the law starts to wear on them as well...

GutterPunk · Oct 19, 2004, 07:58 AM

I don't think Hawgshead has had many problems... they did forget to put thermal grease on the processor... but made up for it...

I think you just had a lil bad luck

Good luck in the future tho

Sandok · Oct 19, 2004, 08:09 AM

I'm indian and know PUNJABI and hindi and all

But hell, everyone in my country learns and knows english (national language) weird lol

Xploited Titan · Oct 19, 2004, 08:22 AM

It's very strange, but seriously, people are better off building the same kind of computers part per part...

And I'm starting to see many more brands who start to 'abuse' people by selling products which don't meet up quality expectations we should have and which try to screw us by playing that lil 'cat & mouse'-game when you got problems.

NeoTribal · Oct 19, 2004, 08:57 AM

I bought a brand name computer ONCE. And only once. It was a Compaq, and it was great at the time (I knew nothing about pc's and it ran the newly released Quake 1 amazingly). After having a hard time upgrading the thing, and dealing with all of the un-user-friendly proprietary BS that came along with it, I built my own. I'll never pay anyone to build me a computer again.

Well, I'm A+ certified and all that jazz now, so there'd really be no point in that

"If you want it done right, you've got to do it yourself."

Sandok · Oct 19, 2004, 09:13 AM

I bought a dell and it's the last one I'll ever buy... I hate OEM parts... JUST HATE EM

Nacht · Oct 19, 2004, 05:11 PM

some builders are ok...not everyone can/wants to build their own. but the thing is, you should never even consider alienware as a choice. they will just overcharge rediculously for a middle of the road computer.

if you need it built for you, try ibuypower.com they've had alot of success and many of my friends are very happy with their builds

HawgsHead · Oct 20, 2004, 06:04 PM

BestBuy DOES NOT own Alienware!Alienware's 2 principal stockholders live in Miami Fl.It is a privite company.Alienware's tech. support is in the USA & in Central America.All I can say is I have owned 3 of them and have had nothing but GREAT experinces with Alienware.My latest upgrade was with a P-4EE proc.Someone forgot to apply thermal greese.Hey,were all human,right??They replaced it.NO questions asked.They paid for FedEx 2 day shipping both ways.And also comped me 1 gig of DDR2 to boot.And as for them being a "middle of the road" computer company.opionions are like buttholes,we all have one.

Nacht · Oct 21, 2004, 06:18 AM

no, i didnt say that they were "middle of the road computers". what i said was that they charge through the roof for a middle of the road computer.

a computer is no better than the sum of its parts, no matter what the name stamped on it.

krips · Oct 21, 2004, 08:16 AM

I'm not sure why you guys are picking on alienware. Falcon NW, Voodoo, they all are outragously priced. I must say though, at least FNW and Voodoo arn't ugly as sin. Quite the opposite in fact.

Oct 19, 2004, 04:20 AM	#1
ryd_dawn DriverHeaven Newbie Join Date: Oct 2004 Posts: 1 Rep Power: 0	Alienware I am writing this little message in hopes that it will prevent some poor sucker like me from making the stupid move of buying an Alienware computer. Dont get me wrong. They use the best parts and if all goes well then you can say you got just as good of a computer as the Dell you were looking at for 3 times the cost of course. But if things go wrong..... well lets just say their technical support and customer service are in India and I don't know about you all but I dont speak Pungibi or any other dialect of Hindi so I had a bit of a problem with communication. To explain my situation, I got this huge paperweight as a birthday gift for my husband in 2002. I also got the three year warrentee. I suppose that was good because in March 2004, the parts started dying. By May 2004, everything except the hard drive and the sound card had bellied up. Now I know this isnt Alienware's fault. And I would be writting a rave review right now if they had fixed it. But as I mentioned it is a paper weight that got to go to Florida for two months and came back with parts loose and the hard drive stuck on the sound card. Hmmm I wonder if those will work. Oh! I forgot to mention. I started out with a paper weight that had 1GB of RAM and now it doesnt......... but Alienware wont return our calls..... So save your money and your headache go with a computer that you build or if you dont want to do that, go with a computer that has a local office.

Oct 19, 2004, 04:31 AM	#3
jsx[ifl] DH's Unofficial Hero Join Date: Nov 2003 Location: Montreal Posts: 650 Rep Power: 0	can i ask how the HD got stuck to the sound card And next time if you really wanna impress your husband, build a comp yourself . __________________ [color=Gray][color=DarkRed][color=Gray][color=DarkRed][color=Gray][color=DarkRed][color=Gray][color=DarkRed][color=Gray][color=DarkRed][color=Gray][color=DarkRed][color=Gray] [/color][/color] [/color][/color][/color][/color][/color][/color][/color][/color][/color][/color][/color]

Oct 19, 2004, 04:45 AM	#4
Ev!L-aLphA \| n f e c t e D Join Date: Sep 2003 Location: California Posts: 4,111 Rep Power: 60	Hey! First thing welcome to driverheaven! Im sorry to hear u got probs with the alienware.... but as nemesis said if u buy a alienware u just buy the name.. try to get technical support agian and if that doesent work try to email them if that doesent work than i have no idea what to tell u evil __________________ R.I.P 8/8/04 4/21/08

Oct 19, 2004, 07:42 AM	#6
tEckniks DriverHeaven Lover Join Date: Aug 2004 Posts: 115 Rep Power: 0	they dont sell alienware at bestbuy anymore.. i want one tho.. im afraid of buildin a timebomb .. __________________ [color=navy][color=lightblue] Made by Razgriz Lian Li PC-65B[/color] [color=red]\| [color=MediumTurquoise][color=LightBlue]OCZ Powerstream 520w psu[/color] [/color]\|[/color] [color=lightblue]AMD 4400+ X2 [/color][color=red]\|[/color] [color=lightblue]Asus A8N-32 Sli Deluxe[/color] [color=red]\| [/color][color=lightblue]1gig (2x512mb) OCZ Platinum PC3200[/color] [color=red]\|[/color] [color=lightblue]Audigy X-Fi[/color] [color=red]\| [color=lightblue]XFX Geforce 7900GT Extreme[/color][/color] [color=red]\|[/color] [color=lightblue]250gig Western Digital HD[/color] [color=red]\|[/color][color=lightblue] Lite-on DVD-R w/ Lightscribe[/color] [color=red]\|[/color] [color=lightblue]Klipsch 5.1 Ultras[/color] [color=red]\|[/color] [/color][color=lightblue]Window XP home [/color]

Oct 19, 2004, 07:58 AM	#8
GutterPunk I = Greatest Dood Join Date: Nov 2003 Location: Nebraska Posts: 5,949 Rep Power: 70	I don't think Hawgshead has had many problems... they did forget to put thermal grease on the processor... but made up for it... I think you just had a lil bad luck Good luck in the future tho __________________ Rock On \m/ Thank you Mousey for the Sig! --------------- Intel Core2Duo E6660 (3.4GHZ) ~ Tuniq Tower 120 ~ Enermax Galaxy 1000W ~ Corsair Dominator @ 1090MHZ 5-5-5-15 (OCZ XTC Modded Cooler)~ EVGA 8800GTX W/ HR-03 Plus 120MM ~ Asus DVD-RW LiteScribe ~ LG DVD-RW ~ Corsair Voyager 2GB ReadyBoost Drive ~ Vantec Nexus Fan Controller ~ ThermalTake Armor 25CM fan ~ Personal Finance Blog: Dent Your Debt

Oct 19, 2004, 04:26 AM	#2
Razgriz Intelligence? Join Date: Aug 2004 Location: On the edge of insanity Posts: 1,183 Rep Power: 53	When you buy alienware, you buy the name!

Oct 19, 2004, 06:16 AM	#5
Nacht ein Krieger Join Date: Jan 2004 Location: Clemson Uni Posts: 3,127 Rep Power: 0	alienware was good....WAS. Those were the days before Best Buy bought them. Now, they're a crap-tastic company...i dont understand what people see in them. computers dont preform better because they 'are an alienware'...computers are only the sum of their parts. sorry to hear about the unfortunate events though, maybe there is something we can help with?

Oct 19, 2004, 08:09 AM	#9
Sandok DriverHeaven Extreme Member Join Date: Jul 2004 Posts: 9,472 Rep Power: 66	I'm indian and know PUNJABI and hindi and all But hell, everyone in my country learns and knows english (national language) weird lol

Oct 19, 2004, 08:22 AM	#10
Xploited Titan Driverheaven's evil Join Date: Aug 2002 Location: Brussels, capital of Belgium Posts: 207 Rep Power: 0	It's very strange, but seriously, people are better off building the same kind of computers part per part... And I'm starting to see many more brands who start to 'abuse' people by selling products which don't meet up quality expectations we should have and which try to screw us by playing that lil 'cat & mouse'-game when you got problems. __________________ I see living people...

Oct 19, 2004, 08:57 AM	#11
NeoTribal 1" Lobes! =D Join Date: Aug 2004 Location: Miami, Florida Posts: 187 Rep Power: 0	I bought a brand name computer ONCE. And only once. It was a Compaq, and it was great at the time (I knew nothing about pc's and it ran the newly released Quake 1 amazingly). After having a hard time upgrading the thing, and dealing with all of the un-user-friendly proprietary BS that came along with it, I built my own. I'll never pay anyone to build me a computer again. Well, I'm A+ certified and all that jazz now, so there'd really be no point in that "If you want it done right, you've got to do it yourself." __________________ To the Dark Tower Childe Roland went...

Oct 19, 2004, 09:13 AM	#12
Sandok DriverHeaven Extreme Member Join Date: Jul 2004 Posts: 9,472 Rep Power: 66	I bought a dell and it's the last one I'll ever buy... I hate OEM parts... JUST HATE EM

Oct 19, 2004, 05:11 PM	#13
Nacht ein Krieger Join Date: Jan 2004 Location: Clemson Uni Posts: 3,127 Rep Power: 0	some builders are ok...not everyone can/wants to build their own. but the thing is, you should never even consider alienware as a choice. they will just overcharge rediculously for a middle of the road computer. if you need it built for you, try ibuypower.com they've had alot of success and many of my friends are very happy with their builds

Oct 20, 2004, 06:04 PM	#14
HawgsHead Rest In Peace Join Date: Jul 2004 Location: Danville Virginia.The United States of America"In the God of Abraham,Isaac and Jacob We Trust" Posts: 2,012 Rep Power: 0	BestBuy DOES NOT own Alienware!Alienware's 2 principal stockholders live in Miami Fl.It is a privite company.Alienware's tech. support is in the USA & in Central America.All I can say is I have owned 3 of them and have had nothing but GREAT experinces with Alienware.My latest upgrade was with a P-4EE proc.Someone forgot to apply thermal greese.Hey,were all human,right??They replaced it.NO questions asked.They paid for FedEx 2 day shipping both ways.And also comped me 1 gig of DDR2 to boot.And as for them being a "middle of the road" computer company.opionions are like buttholes,we all have one. __________________ Rig specs to the left in the boxes....X-Box 360 w/Hitachi 42" HDTV....If Darwins theory of evolution is true then why are monkeys still monkeys?It takes much more faith to believe in Darwin's theory over the Genesis account of creation. Last edited by HawgsHead; Oct 20, 2004 at 06:17 PM.

Oct 21, 2004, 06:18 AM	#15
Nacht ein Krieger Join Date: Jan 2004 Location: Clemson Uni Posts: 3,127 Rep Power: 0	no, i didnt say that they were "middle of the road computers". what i said was that they charge through the roof for a middle of the road computer. a computer is no better than the sum of its parts, no matter what the name stamped on it.

Oct 21, 2004, 08:16 AM	#16
krips UD Cruncher Join Date: Sep 2003 Location: Alberta, Canada. Posts: 144 Rep Power: 0	I'm not sure why you guys are picking on alienware. Falcon NW, Voodoo, they all are outragously priced. I must say though, at least FNW and Voodoo arn't ugly as sin. Quite the opposite in fact. __________________ [color=navy]3200+ Winchester \| XP-90 \| LANParty UT nF4 Ultra-D \| Enermax 535W \| BBA X800XL \| 1GB OCZ PC4000 \| 2x80GB RAID1 \| Audigy 2 ZS \| Logitech Z5300E[/color]