I just LOVE Dell!!!

Vikingod · Jan 28, 2005, 03:28 AM

I just sent my laptop to dell to get the video card, touch pad, and some stuff replaced. Got it back in a good amount of time. Well, they didn't replce my video card, they replaced the CPU and heatsink. OK, as long as it fixes my problem, lets see...
So I pop in a cd (CoD) to see if the 3d is messed up like itwas before. The CD doesn't work, yeah! Will they were fixing the thing, the ruined the optical drive. now thats customer service.
So I call them, spend 45mins on hold, tell the guy what I did to trouble shoot, he doesnt understand me, nor I him. An hour or so later, he comes to the conclusion that I did.
"Well Mr Erickson, we are going to send you a new optical drive",
"Thanks Genius, your damn right you are"
So what happens next, you got it, another 25mins on the phone waiting for duder to get back to me, just for him to say.
"OK, it will be there Monday afternoon"
Grrrreat, another weekend without my laptop, Thanks Dell!

To all those who might read this post, never and I repeat, never by a Dell, unless you like to spend years of your life talking on the phone, and sending your computer in to be fixed. I wish I would have heeded those words when they were told to me.

Thanks for listening to my rant.

Vikingod · Jan 28, 2005, 03:30 AM

One good thing came from it though, They put a processor that is 3.2ghz instead of 3.06ghz and the new one has HT, or so the Bios says.

Sargentwhitey · Jan 28, 2005, 03:30 AM

I believe I'll be purchasing my laptops from Asus and Apple from now on

Vikingod · Jan 28, 2005, 03:36 AM

This is the third time in 2 years I send the POS to those monkeys.

CaptinSxb · Jan 28, 2005, 03:43 AM

haha reminds me of countless times my mom has called them only to have me fix it when i get home

Judas · Jan 28, 2005, 04:22 AM

Well, imo.... if you can't get a prebuilt from dell, you can't get a prebuilt period..

Sargentwhitey · Jan 28, 2005, 04:27 AM

Quote:

Originally Posted by Judas

Well, imo.... if you can't get a prebuilt from dell, you can't get a prebuilt period..

Well actually, a couple of years ago I had gotten a prebuilt from eMachines (my last prebuilt machine) and that thing kicked major ass, 1000$ for an AMD Athlon XP 2200+ 512DDR266 and a wonderful Radeon 9700 Pro

I loved that machine.. up until I built my current one that is

Vikingod · Jan 28, 2005, 04:41 AM

Quote:

Originally Posted by Judas

Well, imo.... if you can't get a prebuilt from dell, you can't get a prebuilt period..

such is the curse of the laptop. They are a bit more difficult to build. It is a love hate relationship with mine. It runs great, I love it (inspiron 5150), but the damn company designed the thing wrong and wont recall to get it fixed. its too bad too because the comp is very capable. Nxt time I am building my own desktop, just gotta wait till I have the money.

riles9262 · Jan 28, 2005, 04:54 AM

Quote:

Originally Posted by Judas

Well, imo.... if you can't get a prebuilt from dell, you can't get a prebuilt period..

That's what I was thinking...Well, hopefully this is the last time you will have to inconvenience yourself viking.

Vikingod · Jan 28, 2005, 04:59 AM

Quote:

Originally Posted by riles9262

That's what I was thinking...Well, hopefully this is the last time you will have to inconvenience yourself viking.

i hope so too, but I have a sneaking suspision it is not going to be.

GutterPunk · Jan 28, 2005, 06:10 AM

Hah, thanks for the advice, I was thinking a dell laptop maybe ill reconsider

@ SargentWhitey: My last prebuilt was a peEmachine and i must say it did it's justice, 2.4 ghz p4, ran nice consistant no real major problems untill i upgraded the hell out of it

Son_of_Thunder · Jan 28, 2005, 08:15 AM

i still love my acer laptop and old hp destop.

that old hp is a pavillion 742n, 512MBpc2100, AMD Athlon 2000+ Xp, and a 32MB integrated geforce2. not bad for 2 years ago. and remember that i slapped a radeon 9000 in it...that baby flew. i felt like there wasn't anything i couldn't play.

Callandor · Jan 28, 2005, 11:53 AM

I wish my pal could see this, I'll direct him to this thread-the guys' obsessed with Dell, he thinks it' s the best thing since the sun. I don't know what the hell's wrong with him, but even when he sent his laptop to the fixers and they bust his CD-ROM drive as well, he just said "Well at least they're giving me a new one" and I was like

Nicky-chan · Jan 28, 2005, 12:24 PM

LOL, My mom called countless times for customer service on her Dell desktop only fuck the pc up more till I got home from my friends and oh boy gunna reformate for the 13th beeping time. I swear I wonder how the hardrive is still alive after all the formating becuase of Dell customer service noobies that read it all out like a book and go through countless steps to fix a simple problem. They only seemd to ether make the problem worse or make more problems till were the whole OS is f'd up.

You have my sympathy..

Callandor · Jan 28, 2005, 01:24 PM

Quote:

Originally Posted by Elclair

I swear I wonder how the hardrive is still alive after all the formating becuase of Dell customer service noobies that read it all out like a book and go through countless steps to fix a simple problem. They only seemd to ether make the problem worse or make more problems till were the whole OS is f'd up.

You have my sympathy..

Like my useless CS teacher back in elementary school used to say every time there was a problem - "REBOOT, REBOOT!!!!"

Vikingod · Jan 28, 2005, 01:28 PM

The customer support at dell is kind of like an old college CS teacher, you know, one that still uses the machine with 8mb of ram.

Callandor · Jan 28, 2005, 01:57 PM

You got that right. 8mb of ram in those shity old ancient machines that still have the turbo button on.

Don't get me wrong tho, those were great in their time and day, but now.....well......you know.

Nicky-chan · Jan 28, 2005, 02:00 PM

There full for my fire!
*tosses a acient small pc from 1993-1994 into my fireplace with a bomb attached*
Exactly just that they are....

Senor_Mota · Jan 28, 2005, 04:51 PM

There are A LOT OF THINGS I could say....but I'm keeping my mouth shut out here.

PM me for some great stories about being employed there.

Frodo301 · Jan 28, 2005, 07:37 PM

I have a friend who used to work for Dell support out of Florida. He makes me sick with his Dell is the god of prebuilds. I think I'll direct him to this thread

. If it makes you feel any better my nephew got a sweet Alienware laptop for a early Christmas present. It had problems from the beginning and he has wrestled with tech support that could barely understand the English language. He finally sent it back after a three

hour conversation that revolved around the tech and supervisor. It appears Alienware may have nice computers but lousy tech support as well. He now has a IBM laptop although I am coaxing him to let me help him build a desktop.

Vikingod · Feb 2, 2005, 07:40 PM

Well, here is an update. Got the part on tuesday, installed is and reinstalled windows. Once I put all my stuff on there, I tried a 3d screensaver and... the f*ckin thing is still broken. The video card was never replaced and the problem didn't go away, big surprise. I just got off the phone with the support supervisor, who told me they can't send someone to my house because it is not in my contract, so I have to be without my comp for another week, possibly till next tuesday or wednesday while I send it to them. I am so damn mad right now, I could burn the place down, if I could catch a flight to india or wherever they outsource to. I HATE DELL! I can't beleive they are treating customers this way. If I did at my job, I would be fired immediately.

Geminiwave · Feb 2, 2005, 09:11 PM

you know whats really funny?

So dell computers are suppose to rock...so are Alienware...so are Sony...

all have shitty tech support and dozens of horror stories.

My brother got a Compaq laptop...yeah those ones that are suppose to blow chunks...and the one time he had a problem with it wasnt with the computer, but rather turned out to be a prob with windows. When he called Compaq(or rather HP) tech support, he got fast, easy help...and it was all in proper english!

Callandor · Feb 3, 2005, 12:00 PM

But I hate compaq.

LeanWolf · Feb 3, 2005, 04:21 PM

Every manufacturer and customer support service make mistakes, lots of them. I understand your situation sucks and why you hate dell, but you got the short straw buddy. I've heard alot of bad things about dell's support in the states, but otherwise i've heard nothing but good things about dell LAPTOPS. Personally i've had one for almost 3 years and it kicks ass. I've used it hard and the only time i called customer support was to order a better graphics card, and they gave me no problems. When i do buy a new laptop, it's definately going to be another dell.

Vikingod · Feb 3, 2005, 04:55 PM

Quote:

Originally Posted by LeanWolf

Every manufacturer and customer support service make mistakes, lots of them. I understand your situation sucks and why you hate dell, but you got the short straw buddy. I've heard alot of bad things about dell's support in the states, but otherwise i've heard nothing but good things about dell LAPTOPS. Personally i've had one for almost 3 years and it kicks ass. I've used it hard and the only time i called customer support was to order a better graphics card, and they gave me no problems. When i do buy a new laptop, it's definately going to be another dell.

I'm glad you had a better experience that me. I just sent mine in for the 4th time in 1.5 years, and for the second time this month.

LeanWolf · Feb 3, 2005, 06:24 PM

well it does sound extremely annoying, but as long it's still covered then i guess you have to send it in. Otherwise it's pretty easy to take the thing apart yourself and replace whatever needs replacing. I was surprised how easy it was, and dell even have a manual online with detailed instructions on how to go about it. I hope it finally gets fixed and you can start enjoying it!

Geminiwave · Feb 3, 2005, 09:23 PM

Quote:

Originally Posted by LeanWolf

Every manufacturer and customer support service make mistakes, lots of them. I understand your situation sucks and why you hate dell, but you got the short straw buddy. I've heard alot of bad things about dell's support in the states, but otherwise i've heard nothing but good things about dell LAPTOPS. Personally i've had one for almost 3 years and it kicks ass. I've used it hard and the only time i called customer support was to order a better graphics card, and they gave me no problems. When i do buy a new laptop, it's definately going to be another dell.

Mmmm actually Boeing and CTI and Zymogenetics (probably more but i know about these for a fact) refuse to touch dell laptops with a ten foot pole. CTI use to have an exclusive contract with dell laptops and they are unreliable for mission critical information(which is everything at CTI and Zymo) and if you drop them, they are toast. Plus they malfunction often.

Now as far as the dropping...most of you are probably saying "well duh!! dont drop them!!" well at CTI theres alot of running around with laptops so once in awhile they'll get dropped . The harddrive usually fries, meaning anything they have done in the last 15-30 min is gone(the harddrive backs up to a SAN). So they need stuff that'll at least save SOME parts(like the HDD). They got Toshibas which are more expensive by a long shot, but I was up there and one guy tripped and his laptop skittered a good 40 feet across the room, banging into the wall at the other side. Still works like a charm. The steel casing is really nice, and i dunno toshibas just seem to be good quality.

Plus they dont have outrageous corporate techsupport fees.

As far as the desktops, I know that there are plenty of big companies in seattle that'll use the desktops. Since you wont be dropping those anywhere. So far I've seen that Boeing has a mix of Dells and IBMs in their statistics department. Then again, I havent been there in a few years, so maybe not the same now.

Babalou · Feb 3, 2005, 11:15 PM

This is why its nice I build and service my own machines!

If you know someone that can build and service a PC for you, then for the love of god do it!
I've heard and seen so many Big Box stories its made me sick..
You might pay a little more for a custom built PC, but man its worth every penny.
I have a small client base, and they are all very satisfied with my work, because when I do software or hardware work on their property, I take the time to explain what is being done, and educate them on how to solve a great deal of problems themselves. And this makes them feel confident!

Geminiwave · Feb 4, 2005, 04:54 AM

Quote:

Originally Posted by Babalou

This is why its nice I build and service my own machines!

If you know someone that can build and service a PC for you, then for the love of god do it!
I've heard and seen so many Big Box stories its made me sick..
You might pay a little more for a custom built PC, but man its worth every penny.
I have a small client base, and they are all very satisfied with my work, because when I do software or hardware work on their property, I take the time to explain what is being done, and educate them on how to solve a great deal of problems themselves. And this makes them feel confident!

thats all very well and good for the consumer, but companies cant do that. Cookie cutter prebuilt machines are the best for them.

As for laptops, if you happen to know how to build a custom notebook, by all means let me know.

btw I built my own box. It really is better, and I found it to be much cheaper. Plus you get the pride of having a machine that is different from everyone else's machine(even other custom builds)

LeanWolf · Feb 4, 2005, 12:01 PM

umm yeah, i don't run around much with my laptop, and i'm sure a steel case is great, but laptops are typically designed to be light. and no i don't know a lot of people who make their own laptops

Jan 28, 2005, 03:28 AM	#1
Vikingod Int'l Fish Liaison Join Date: Jul 2004 Location: By the light of lamp I sit and type... Posts: 16,197 Rep Power: 112 System Specs	I just LOVE Dell!!! I just sent my laptop to dell to get the video card, touch pad, and some stuff replaced. Got it back in a good amount of time. Well, they didn't replce my video card, they replaced the CPU and heatsink. OK, as long as it fixes my problem, lets see... So I pop in a cd (CoD) to see if the 3d is messed up like itwas before. The CD doesn't work, yeah! Will they were fixing the thing, the ruined the optical drive. now thats customer service. So I call them, spend 45mins on hold, tell the guy what I did to trouble shoot, he doesnt understand me, nor I him. An hour or so later, he comes to the conclusion that I did. "Well Mr Erickson, we are going to send you a new optical drive", "Thanks Genius, your damn right you are" So what happens next, you got it, another 25mins on the phone waiting for duder to get back to me, just for him to say. "OK, it will be there Monday afternoon" Grrrreat, another weekend without my laptop, Thanks Dell! To all those who might read this post, never and I repeat, never by a Dell, unless you like to spend years of your life talking on the phone, and sending your computer in to be fixed. I wish I would have heeded those words when they were told to me. Thanks for listening to my rant.

Jan 28, 2005, 03:30 AM	#3
Sargentwhitey Has a JOB.. Join Date: Aug 2004 Location: NJ Posts: 1,473 Rep Power: 0	I believe I'll be purchasing my laptops from Asus and Apple from now on __________________ Mobile:Intel Celeron M 1.5GHz, 40GB WD, 1GB PC24000, Intel Mediocre Graphics 2, SB Audigy 2 Notebook

Jan 28, 2005, 03:43 AM	#5
CaptinSxb DriverHeaven Senior Member Join Date: Aug 2004 Location: Good Ol' U.S. of A. Posts: 404 Rep Power: 0	haha reminds me of countless times my mom has called them only to have me fix it when i get home __________________ A64-3200; x800xl; a couple other things ; and a floppy drive

Jan 28, 2005, 06:10 AM	#11
GutterPunk I = Greatest Dood Join Date: Nov 2003 Location: Nebraska Posts: 5,949 Rep Power: 71	Hah, thanks for the advice, I was thinking a dell laptop maybe ill reconsider @ SargentWhitey: My last prebuilt was a peEmachine and i must say it did it's justice, 2.4 ghz p4, ran nice consistant no real major problems untill i upgraded the hell out of it __________________ Rock On \m/ Thank you Mousey for the Sig! --------------- Intel Core2Duo E6660 (3.4GHZ) ~ Tuniq Tower 120 ~ Enermax Galaxy 1000W ~ Corsair Dominator @ 1090MHZ 5-5-5-15 (OCZ XTC Modded Cooler)~ EVGA 8800GTX W/ HR-03 Plus 120MM ~ Asus DVD-RW LiteScribe ~ LG DVD-RW ~ Corsair Voyager 2GB ReadyBoost Drive ~ Vantec Nexus Fan Controller ~ ThermalTake Armor 25CM fan ~ Personal Finance Blog: Dent Your Debt

Jan 28, 2005, 08:15 AM	#12
Son_of_Thunder HardwareHeaven Senior Member Join Date: Jun 2004 Location: Kalamazoo, MI Posts: 1,441 Rep Power: 0 System Specs	i still love my acer laptop and old hp destop. that old hp is a pavillion 742n, 512MBpc2100, AMD Athlon 2000+ Xp, and a 32MB integrated geforce2. not bad for 2 years ago. and remember that i slapped a radeon 9000 in it...that baby flew. i felt like there wasn't anything i couldn't play. __________________

Jan 28, 2005, 03:30 AM	Thread Starter #2
Vikingod Int'l Fish Liaison Join Date: Jul 2004 Location: By the light of lamp I sit and type... Posts: 16,197 Rep Power: 112 System Specs	One good thing came from it though, They put a processor that is 3.2ghz instead of 3.06ghz and the new one has HT, or so the Bios says.

Jan 28, 2005, 03:36 AM	Thread Starter #4
Vikingod Int'l Fish Liaison Join Date: Jul 2004 Location: By the light of lamp I sit and type... Posts: 16,197 Rep Power: 112 System Specs	This is the third time in 2 years I send the POS to those monkeys.

Jan 28, 2005, 11:53 AM	#13
Callandor Forged on Dragonmount Join Date: Oct 2004 Location: Saskatoon, Saskatchewan, Canada Posts: 7,244 Rep Power: 304 System Specs	I wish my pal could see this, I'll direct him to this thread-the guys' obsessed with Dell, he thinks it' s the best thing since the sun. I don't know what the hell's wrong with him, but even when he sent his laptop to the fixers and they bust his CD-ROM drive as well, he just said "Well at least they're giving me a new one" and I was like __________________

Jan 28, 2005, 12:24 PM	#14
Nicky-chan formally Elclair Join Date: Sep 2004 Location: Arizona,Pheonix Posts: 360 Rep Power: 0	LOL, My mom called countless times for customer service on her Dell desktop only fuck the pc up more till I got home from my friends and oh boy gunna reformate for the 13th beeping time. I swear I wonder how the hardrive is still alive after all the formating becuase of Dell customer service noobies that read it all out like a book and go through countless steps to fix a simple problem. They only seemd to ether make the problem worse or make more problems till were the whole OS is f'd up. You have my sympathy.. __________________

Jan 28, 2005, 01:28 PM	Thread Starter #16
Vikingod Int'l Fish Liaison Join Date: Jul 2004 Location: By the light of lamp I sit and type... Posts: 16,197 Rep Power: 112 System Specs	The customer support at dell is kind of like an old college CS teacher, you know, one that still uses the machine with 8mb of ram.

Jan 28, 2005, 01:57 PM	#17
Callandor Forged on Dragonmount Join Date: Oct 2004 Location: Saskatoon, Saskatchewan, Canada Posts: 7,244 Rep Power: 304 System Specs	You got that right. 8mb of ram in those shity old ancient machines that still have the turbo button on. Don't get me wrong tho, those were great in their time and day, but now.....well......you know. __________________

Jan 28, 2005, 02:00 PM	#18
Nicky-chan formally Elclair Join Date: Sep 2004 Location: Arizona,Pheonix Posts: 360 Rep Power: 0	There full for my fire! tosses a acient small pc from 1993-1994 into my fireplace with a bomb attached Exactly just that they are.... __________________

Jan 28, 2005, 04:51 PM	#19
Senor_Mota 悪魔の方法 Join Date: Mar 2004 Location: Ee-duh-ow Posts: 2,384 Rep Power: 99 System Specs	There are A LOT OF THINGS I could say....but I'm keeping my mouth shut out here. PM me for some great stories about being employed there. __________________

Jan 28, 2005, 07:37 PM	#20
Frodo301 Outraged Join Date: May 2002 Location: The mountains Posts: 584 Rep Power: 0	I have a friend who used to work for Dell support out of Florida. He makes me sick with his Dell is the god of prebuilds. I think I'll direct him to this thread. If it makes you feel any better my nephew got a sweet Alienware laptop for a early Christmas present. It had problems from the beginning and he has wrestled with tech support that could barely understand the English language. He finally sent it back after a three hour conversation that revolved around the tech and supervisor. It appears Alienware may have nice computers but lousy tech support as well. He now has a IBM laptop although I am coaxing him to let me help him build a desktop. __________________ The greatest thing you'll every learn is to love, and be loved in return.

Feb 2, 2005, 07:40 PM	Thread Starter #21
Vikingod Int'l Fish Liaison Join Date: Jul 2004 Location: By the light of lamp I sit and type... Posts: 16,197 Rep Power: 112 System Specs	Well, here is an update. Got the part on tuesday, installed is and reinstalled windows. Once I put all my stuff on there, I tried a 3d screensaver and... the f*ckin thing is still broken. The video card was never replaced and the problem didn't go away, big surprise. I just got off the phone with the support supervisor, who told me they can't send someone to my house because it is not in my contract, so I have to be without my comp for another week, possibly till next tuesday or wednesday while I send it to them. I am so damn mad right now, I could burn the place down, if I could catch a flight to india or wherever they outsource to. I HATE DELL! I can't beleive they are treating customers this way. If I did at my job, I would be fired immediately.

Feb 2, 2005, 09:11 PM	#22
Geminiwave I Have lovely Breasts Join Date: Jul 2004 Location: In the closet... Posts: 5,395 Rep Power: 64	you know whats really funny? So dell computers are suppose to rock...so are Alienware...so are Sony... all have shitty tech support and dozens of horror stories. My brother got a Compaq laptop...yeah those ones that are suppose to blow chunks...and the one time he had a problem with it wasnt with the computer, but rather turned out to be a prob with windows. When he called Compaq(or rather HP) tech support, he got fast, easy help...and it was all in proper english! __________________

Feb 3, 2005, 12:00 PM	#23
Callandor Forged on Dragonmount Join Date: Oct 2004 Location: Saskatoon, Saskatchewan, Canada Posts: 7,244 Rep Power: 304 System Specs	But I hate compaq. __________________

Feb 3, 2005, 04:21 PM	#24
LeanWolf alpha male Join Date: Dec 2002 Location: Skyrim Posts: 5,713 Rep Power: 84 System Specs	Every manufacturer and customer support service make mistakes, lots of them. I understand your situation sucks and why you hate dell, but you got the short straw buddy. I've heard alot of bad things about dell's support in the states, but otherwise i've heard nothing but good things about dell LAPTOPS. Personally i've had one for almost 3 years and it kicks ass. I've used it hard and the only time i called customer support was to order a better graphics card, and they gave me no problems. When i do buy a new laptop, it's definately going to be another dell. __________________

Feb 3, 2005, 06:24 PM	#26
LeanWolf alpha male Join Date: Dec 2002 Location: Skyrim Posts: 5,713 Rep Power: 84 System Specs	well it does sound extremely annoying, but as long it's still covered then i guess you have to send it in. Otherwise it's pretty easy to take the thing apart yourself and replace whatever needs replacing. I was surprised how easy it was, and dell even have a manual online with detailed instructions on how to go about it. I hope it finally gets fixed and you can start enjoying it! __________________

Feb 3, 2005, 11:15 PM	#28
Babalou HardwareHeaven Lover Join Date: Oct 2003 Location: Canada Posts: 132 Rep Power: 0	This is why its nice I build and service my own machines! If you know someone that can build and service a PC for you, then for the love of god do it! I've heard and seen so many Big Box stories its made me sick.. You might pay a little more for a custom built PC, but man its worth every penny. I have a small client base, and they are all very satisfied with my work, because when I do software or hardware work on their property, I take the time to explain what is being done, and educate them on how to solve a great deal of problems themselves. And this makes them feel confident!

Feb 4, 2005, 12:01 PM	#30
LeanWolf alpha male Join Date: Dec 2002 Location: Skyrim Posts: 5,713 Rep Power: 84 System Specs	umm yeah, i don't run around much with my laptop, and i'm sure a steel case is great, but laptops are typically designed to be light. and no i don't know a lot of people who make their own laptops __________________