Newegg

SFOSOK · Feb 12, 2006, 08:43 AM

I have visited their offices in city of industry over by where I live. Its very sad looking. I saw a guy drop so many boxes and just leave them there. Newegg is not the big company the website makes you think they are, they are just a ghetto ass hole in the wall. I love their shipping for some of their product, but if its out of state it almost always late. Every box I have gotten from them has been damaged and RMA's take almost 2 weeks sometimes. Also they ship items in the wrong size boxes to save money. Also sales tax is horrid, had to pay 100 just in tax to get my whole rig here, I'm goin tiger direct from now on...

fobis · Feb 12, 2006, 08:50 AM

hmmm.. interesting. i have never once had a problem with NewEgg.
GreenDeathFlavor, you have to pay taxes only because you're in CA. If you had it shipped out of state to a friend or family member and have them ship it to you, then it would come out less than the sales tax, if it's a big order, that is.

SFOSOK · Feb 12, 2006, 08:52 AM

yeah I know, it still sucks but if I had it shipped out of state it would have to be to Washington DC so shipping would have been horrid anyway, tiger direct = no tax. Crappy California uber tax doom.

BWX · Feb 12, 2006, 09:50 AM

Well over the past several years I can say NewEgg has gone down hill somewhat.. I still use them, but I have had more problems and have gotten the run-a-round more often in the past couple years than I used to. Actually I can say I have been straight up lied to quite a few times in the past year or so.. but this was only by a couple of people.

Then again, I have had many smooth purchases, with no problems, great deals, fast shipping, etc. Overall I trust them, them because I can always get what I want if something goes wrong and I am willing to put in the time, but it is not as good as it used to be.

Zardon · Feb 12, 2006, 11:31 AM

Quote:

Originally Posted by BWX

Actually I can say I have been straight up lied to quite a few times in the past year or so.. but this was only by a couple of people.

Opinions from reading on this forum regarding Newegg seems to be split into the hate them or love them categories.

Incidentally who and what did they lie to you about?

Randomletters · Feb 12, 2006, 11:45 AM

Ordered 90% of my PC parts from Newegg everything came in near perfect boxes and everything worked fine and Im on the other side of the US. Maybe Im just one of the lucky ones but Ive never had a problem with anything ive ordered from them.

**dj_stick** · Feb 12, 2006, 12:26 PM

PLEASE READ

added a poll to this thread so that you can tell us whether you like the overal newegg experience or not, giving us the ability to show in one spot the general opinion of this online retailer.

The polls will be re-set every once in a while, as company practices do change over time

Zelig · Feb 12, 2006, 03:54 PM

Quote:

Originally Posted by Green Death Flavor

Also sales tax is horrid, had to pay 100 just in tax to get my whole rig here, I'm goin tiger direct from now on...

Be happy, I have to pay 15% sales tax on everything I order in Canada.

Drakon · Feb 12, 2006, 06:46 PM

Well now that I think of it, I only had one problem with Newegg. The forgot to ship my current monitor. I wrote them and a rep wrote me back apologising and said that it was being shipped that day. Other than that, my packages have arrived on time and in good condition. Sometimes they arrive a day early and other times they arrive a day later, because I missed the first delivery attempt.

Dark Lord · Feb 12, 2006, 06:58 PM

i havnt orderd anything from them in about 18 months now, but when i did i had no problems.

i bought a mobo, heatsink, and keyboard/mouse combo. damn good deal on the keyboard/mouse too.

out of all that, only the mobo was DOA but it was no big deal. a quick RMA and everything was up and working.

FearTheTerp · Feb 12, 2006, 07:00 PM

Everything perfect condition, perfectly boxed, RMA is a cinch, some of the cheapest prices minus the damned California Tax.

And I live in California so packages always get here a day early, but when I lived in maryland, packages always come on time or one day late or so, so im satisfied.

edgar · Feb 12, 2006, 07:06 PM

I've never had any trouble with anything I've ordered from Newegg. Never had a defective unit, everything's always arrived on time (or early). And this is in Ohio.

SFOSOK · Feb 12, 2006, 07:12 PM

Wtf mate, I don't remember putting a poll up on this, but I do remember thinkin bout it. I think my main problem with newegg is I expected them to be too awsome and the whole tax thing, and the defective PSU, and the defective Mem I had to RMA 3 times... but I can't think of anything else, half of my things got to me crazy fast then everything else took like a week for 3 day shipping.

LHC · Feb 12, 2006, 07:31 PM

I haven't had any problems with Newegg, and everybody I've told about Newegg has not had problems with them. I like both Tiger Direct and Newegg, got my new RAM from Tiger a couple weeks ago

The_Neon_Cowboy · Feb 12, 2006, 09:29 PM

you needed a "kinda" or useally good. I've got "used stuff" as new
but they gave me $10 off, and the stuff worked anyways

Raptor · Feb 13, 2006, 12:42 AM

Bought alot of gear from newegg and all of it arrived on time and mostly a day early. All of it was never even scratched and worked without a hitch. Only had to RMA one item. A IBM DEATHSTAR

Hard Drive that was DOA and I got a replacement in two days after a phone call for the RMA. Usually have great prices as well. Highly recommended. And no, I'm not a stockholder

calidan · Feb 13, 2006, 01:29 AM

I've never had any problems with Newegg. Not everything I buy comes out of the CA warehouse. Newegg has several warehouses in different states. And shipping problems for stuff you buy off of Newegg or any web store are not the companies fault.

Randomletters · Feb 13, 2006, 01:36 AM

Ordered a Cold Cathode kit at 2:30 this morning. 3 day shipping. Im sure everything will be fine and Ill post when it gets here.

SFOSOK · Feb 13, 2006, 02:26 AM

Ordered some better Ram heatsinks for my Graphix card, tell you how long it takes.

pr0digal jenius · Feb 13, 2006, 04:44 AM

just curious....these things arriving late....were they recent, and were they UPS?

Newegg offers both now, and I always find their 3 day fedex to take 2 days....and tried the UPS once....and it took 12

BWX · Feb 13, 2006, 05:09 AM

Quote:

Originally Posted by Zardon

Opinions from reading on this forum regarding Newegg seems to be split into the hate them or love them categories.

Incidentally who and what did they lie to you about?

I Just got back in town....

Well they promised me that a replacement monitor (for one that was DOA) would be shipped out next-day-air and that my return shipment cost would be covered.

They only gave me 25 out of 40 dollars and te replacement was shipped out UPS ground AGAIN, like the first one that was DOA, and then the one I got - "number 2" now, is a little messed up too.

I was waiting to get all my money back for shipping the first one back to them before I sent this one (number 2) back to them for a 2nd replacement that I was promised by a second person...

I never got the rest of my money, and I never shipped this one back to them. The problem with this one isn't that noticeable, so I might just keep it. It's an awesome CRT.

Anyway, it is a long story, it would take a much longer post to fully and accurately describe the entire situation, but basically I was lied to a few times by a customer service representative. If I kept pursuing this, I could probably get it resolved to my satisfaction, I just got sick of dealing with it and decided to keep the CRT I got- the defect is not that noticeable and it has a 3 year warranty from the manufacturer, so if something goes wrong I can go that route.

That is just one experience with them out of many very smooth ones.. so I still voted yes in the poll..

nitrousoxide52 · Feb 13, 2006, 05:28 AM

Never had any problems with the egg, I've ordered 6 things from them, all of them worked, were in perfect packaging, and weren't damaged in the least. Mine came from the NJ Newegg, so maybe they're better than the CA one?

Rasta Monsta · Feb 13, 2006, 05:49 AM

I love NewEgg. I have spent way into 5 figures there setting up two different offices, and they have never let me down, over several years.

I generally use FedEx "Express Saver" and it gets from CA to OR in 2 days, every time.

rasta

SFOSOK · Feb 13, 2006, 07:55 AM

The UPS ground is teh suck, I ordered my PSU via UPS 5 days before I ordered my Zalmans via Fed Ex and I got them both on the same day...

SFOSOK · Feb 13, 2006, 08:29 PM

They still haven't even begun to think about shipping it, they just charged my card and I'm still waiting.

Randomletters · Feb 13, 2006, 11:01 PM

my stuffs shipped. I hope it gets here tomorrow i need to get my cpu temps under 63c

SFOSOK · Feb 13, 2006, 11:14 PM

My mem heatsinks shipped but they refuse to give me the tracking #. It shipped from City of Industry, damnit. I could have just driven over there and picked it up if they would let me. My bet is it will be on the truck tomorrow for delivery but the fed ex guy will stop in front of my house and say "Hey! this is early! So I'm not gunna give it to him and we'll hold it in a wherehouse that is 10 miles away from him so it get sthere 2 days late (happened about 2-3 times with Fed Ex and newegg).

daedal · Feb 13, 2006, 11:25 PM

Everyday I wish we had Newegg in Canada.

Zelig · Feb 14, 2006, 12:36 AM

Quote:

Originally Posted by daedal

Everyday I wish we had Newegg in Canada.

They're opening in Canada sometime in the not too distant future IIRC. Not sure about the reliability of my source though, so you may want to check on it yourself.

SFOSOK · Feb 14, 2006, 10:40 PM

Don't tihnk I'll be getting them today, they are in Ontario but they refuse to get em to me. sigh. well all I can do is wait.

Feb 12, 2006, 08:43 AM	#1
SFOSOK 939 Goin Strong Join Date: Jul 2005 Location: Ontario Posts: 7,033 Rep Power: 89 System Specs	Newegg I have visited their offices in city of industry over by where I live. Its very sad looking. I saw a guy drop so many boxes and just leave them there. Newegg is not the big company the website makes you think they are, they are just a ghetto ass hole in the wall. I love their shipping for some of their product, but if its out of state it almost always late. Every box I have gotten from them has been damaged and RMA's take almost 2 weeks sometimes. Also they ship items in the wrong size boxes to save money. Also sales tax is horrid, had to pay 100 just in tax to get my whole rig here, I'm goin tiger direct from now on... __________________ Warning - Explicit Content Preceeding METAL!!

Feb 12, 2006, 08:50 AM	#2
fobis DriverHeaven Senior Member Join Date: Jan 2005 Posts: 716 Rep Power: 49	hmmm.. interesting. i have never once had a problem with NewEgg. GreenDeathFlavor, you have to pay taxes only because you're in CA. If you had it shipped out of state to a friend or family member and have them ship it to you, then it would come out less than the sales tax, if it's a big order, that is. __________________ MacBook Pro Mac OS X Leopard 10.5.4 Intel Core 2 Duo 2.33GHz 2GB DDR2-677 ATi Mobility Radeon X1600 256MB 120GB 7200RPM SATA HDD

Feb 12, 2006, 08:52 AM	Thread Starter #3
SFOSOK 939 Goin Strong Join Date: Jul 2005 Location: Ontario Posts: 7,033 Rep Power: 89 System Specs	yeah I know, it still sucks but if I had it shipped out of state it would have to be to Washington DC so shipping would have been horrid anyway, tiger direct = no tax. Crappy California uber tax doom. __________________ Warning - Explicit Content Preceeding METAL!!

Feb 12, 2006, 09:50 AM	#4
BWX unplugged Join Date: Nov 2002 Location: USNY Posts: 19,665 Rep Power: 109 System Specs	Well over the past several years I can say NewEgg has gone down hill somewhat.. I still use them, but I have had more problems and have gotten the run-a-round more often in the past couple years than I used to. Actually I can say I have been straight up lied to quite a few times in the past year or so.. but this was only by a couple of people. Then again, I have had many smooth purchases, with no problems, great deals, fast shipping, etc. Overall I trust them, them because I can always get what I want if something goes wrong and I am willing to put in the time, but it is not as good as it used to be. __________________

Feb 12, 2006, 11:45 AM	#6
Randomletters ))<>(( Join Date: Oct 2004 Posts: 2,418 Rep Power: 52	Ordered 90% of my PC parts from Newegg everything came in near perfect boxes and everything worked fine and Im on the other side of the US. Maybe Im just one of the lucky ones but Ive never had a problem with anything ive ordered from them. __________________ <----------- Sexy Budget Rig stats to the left.

Feb 12, 2006, 06:46 PM	#9
Drakon DriverHeaven Extreme Member Join Date: Jun 2004 Location: Floatin'... Posts: 4,957 Rep Power: 56	Well now that I think of it, I only had one problem with Newegg. The forgot to ship my current monitor. I wrote them and a rep wrote me back apologising and said that it was being shipped that day. Other than that, my packages have arrived on time and in good condition. Sometimes they arrive a day early and other times they arrive a day later, because I missed the first delivery attempt.

Feb 12, 2006, 06:58 PM	#10
Dark Lord HardwareHeaven Extreme Member Join Date: Jul 2004 Location: Grand Rapids, MI Posts: 5,945 Rep Power: 124 System Specs	i havnt orderd anything from them in about 18 months now, but when i did i had no problems. i bought a mobo, heatsink, and keyboard/mouse combo. damn good deal on the keyboard/mouse too. out of all that, only the mobo was DOA but it was no big deal. a quick RMA and everything was up and working. __________________

Feb 12, 2006, 07:00 PM	#11
FearTheTerp DriverHeaven Addict Join Date: Jan 2005 Location: Pacific Grove, California Posts: 358 Rep Power: 0	Everything perfect condition, perfectly boxed, RMA is a cinch, some of the cheapest prices minus the damned California Tax. And I live in California so packages always get here a day early, but when I lived in maryland, packages always come on time or one day late or so, so im satisfied. __________________ System specs Motherboard:Biostar M7NCD Pro Cpu:AMD XP 2600+ Throughbred B @ 2340 195x12 Memory:2x Corsair CMX512-3200c2PT @ 195 mHz 2-3-3-10 Dual channel Graphics Card: Ati Radeon 9800 Pro All-In-Wonder w/Vga Silencer Rev 3 Antec SL-350

Feb 12, 2006, 07:06 PM	#12
edgar DriverHeaven Junior Member Join Date: Dec 2002 Posts: 47 Rep Power: 0	I've never had any trouble with anything I've ordered from Newegg. Never had a defective unit, everything's always arrived on time (or early). And this is in Ohio.

Feb 12, 2006, 07:12 PM	Thread Starter #13
SFOSOK 939 Goin Strong Join Date: Jul 2005 Location: Ontario Posts: 7,033 Rep Power: 89 System Specs	Wtf mate, I don't remember putting a poll up on this, but I do remember thinkin bout it. I think my main problem with newegg is I expected them to be too awsome and the whole tax thing, and the defective PSU, and the defective Mem I had to RMA 3 times... but I can't think of anything else, half of my things got to me crazy fast then everything else took like a week for 3 day shipping. __________________ Warning - Explicit Content Preceeding METAL!!

Feb 12, 2006, 07:31 PM	#14
LHC Stingy and Stubborn Join Date: Mar 2005 Location: New Jersey Posts: 1,325 Rep Power: 0 System Specs	I haven't had any problems with Newegg, and everybody I've told about Newegg has not had problems with them. I like both Tiger Direct and Newegg, got my new RAM from Tiger a couple weeks ago __________________

Feb 12, 2006, 09:29 PM	#15
The_Neon_Cowboy HardwareHeaven Extreme Member Join Date: Dec 2002 Location: U.S.A. Posts: 16,009 Rep Power: 90 System Specs	you needed a "kinda" or useally good. I've got "used stuff" as new but they gave me $10 off, and the stuff worked anyways __________________

Feb 13, 2006, 12:42 AM	#16
Raptor DriverHeaven Senior Member Join Date: May 2003 Location: California USA Posts: 464 Rep Power: 0	Bought alot of gear from newegg and all of it arrived on time and mostly a day early. All of it was never even scratched and worked without a hitch. Only had to RMA one item. A IBM DEATHSTAR Hard Drive that was DOA and I got a replacement in two days after a phone call for the RMA. Usually have great prices as well. Highly recommended. And no, I'm not a stockholder __________________ [COLOR=Green][COLOR=DarkOrange] P4C-800 DELUXE/P4 3.4 NORTHWOOD/2 GB CORSAIR PC3200/X850XTPE/2 300 GB MAXTOR HD'S/LOGITECH G5/LOGITECH Z-5500/CREATIVE XFI EXTREME MUSIC/MS 4000 KEYBOARD/Vizio VX37L HDTV/Toshiba HD-A2 HD DVD and Toshiba HD-XA1/Oppo HV970HD SACD/DVD-A universal player/Xbox 360/Sony PS3. [/COLOR][/COLOR]

Feb 13, 2006, 01:29 AM	#17
calidan Frozen in Carbonite Join Date: Mar 2003 Location: Kansas City, MO Posts: 1,409 Rep Power: 57 System Specs	I've never had any problems with Newegg. Not everything I buy comes out of the CA warehouse. Newegg has several warehouses in different states. And shipping problems for stuff you buy off of Newegg or any web store are not the companies fault. __________________ Steam Community :: ID :: calidan "Don't try to be like Jackie. There is only one Jackie.... Study computers instead." - Jackie Chan

Feb 13, 2006, 01:36 AM	#18
Randomletters ))<>(( Join Date: Oct 2004 Posts: 2,418 Rep Power: 52	Ordered a Cold Cathode kit at 2:30 this morning. 3 day shipping. Im sure everything will be fine and Ill post when it gets here. __________________ <----------- Sexy Budget Rig stats to the left.

Feb 13, 2006, 02:26 AM	Thread Starter #19
SFOSOK 939 Goin Strong Join Date: Jul 2005 Location: Ontario Posts: 7,033 Rep Power: 89 System Specs	Ordered some better Ram heatsinks for my Graphix card, tell you how long it takes. __________________ Warning - Explicit Content Preceeding METAL!!

Feb 13, 2006, 04:44 AM	#20
pr0digal jenius Delete Me Join Date: Mar 2004 Posts: 14,648 Rep Power: 0	just curious....these things arriving late....were they recent, and were they UPS? Newegg offers both now, and I always find their 3 day fedex to take 2 days....and tried the UPS once....and it took 12

Feb 13, 2006, 05:28 AM	#22
nitrousoxide52 Driverheaven.com err .net Join Date: Jan 2005 Posts: 1,719 Rep Power: 0	Never had any problems with the egg, I've ordered 6 things from them, all of them worked, were in perfect packaging, and weren't damaged in the least. Mine came from the NJ Newegg, so maybe they're better than the CA one? __________________ AMD Athlon64 X2 3800+ XFX Geforce 7800GT ABIT AN8-SLI BFG Tech 650w

Feb 13, 2006, 07:55 AM	Thread Starter #24
SFOSOK 939 Goin Strong Join Date: Jul 2005 Location: Ontario Posts: 7,033 Rep Power: 89 System Specs	The UPS ground is teh suck, I ordered my PSU via UPS 5 days before I ordered my Zalmans via Fed Ex and I got them both on the same day... __________________ Warning - Explicit Content Preceeding METAL!!

Feb 13, 2006, 08:29 PM	Thread Starter #25
SFOSOK 939 Goin Strong Join Date: Jul 2005 Location: Ontario Posts: 7,033 Rep Power: 89 System Specs	They still haven't even begun to think about shipping it, they just charged my card and I'm still waiting. __________________ Warning - Explicit Content Preceeding METAL!!

Feb 13, 2006, 11:01 PM	#26
Randomletters ))<>(( Join Date: Oct 2004 Posts: 2,418 Rep Power: 52	my stuffs shipped. I hope it gets here tomorrow i need to get my cpu temps under 63c __________________ <----------- Sexy Budget Rig stats to the left.

Feb 13, 2006, 11:14 PM	Thread Starter #27
SFOSOK 939 Goin Strong Join Date: Jul 2005 Location: Ontario Posts: 7,033 Rep Power: 89 System Specs	My mem heatsinks shipped but they refuse to give me the tracking #. It shipped from City of Industry, damnit. I could have just driven over there and picked it up if they would let me. My bet is it will be on the truck tomorrow for delivery but the fed ex guy will stop in front of my house and say "Hey! this is early! So I'm not gunna give it to him and we'll hold it in a wherehouse that is 10 miles away from him so it get sthere 2 days late (happened about 2-3 times with Fed Ex and newegg). __________________ Warning - Explicit Content Preceeding METAL!!

Feb 13, 2006, 11:25 PM	#28
daedal Uber Coffee Drinker Join Date: Mar 2005 Location: Gatineau, Quebec Posts: 2,250 Rep Power: 0	Everyday I wish we had Newegg in Canada. __________________

Feb 14, 2006, 10:40 PM	Thread Starter #30
SFOSOK 939 Goin Strong Join Date: Jul 2005 Location: Ontario Posts: 7,033 Rep Power: 89 System Specs	Don't tihnk I'll be getting them today, they are in Ontario but they refuse to get em to me. sigh. well all I can do is wait. __________________ Warning - Explicit Content Preceeding METAL!!