Alienware

**dj_stick** · Feb 18, 2006, 01:07 PM

Discussion and recommendation thread for Alienware

Zardon · Feb 18, 2006, 01:24 PM

well i know quite a few people in alienware so it would be unfair of me to comment, however my friend bought a laptop and it broke down and they took it back and gave him a NEW machine, this was after 8 months. Also they just contacted him after his warranty expired to ask if he wished to extend it. 130 for 2 years total replacement, which I thought was pretty decent, especially as the laptop was over 3k.

swimtech · Feb 18, 2006, 08:11 PM

I've never been a fan of extended warranties on anything, but in the case of laptop computers I think it is a good thing to purchase right up front due to the complicated nature of repair procedures, frequency of failures, and unique use situations. Over the course of first three years of a laptops life, nearly 20% will require service due to a failure that prevents use of the unit - and about a third of those failures are due to accident in the realm of my experience in a "business" environment (dropped, hard keyboard use, watered my plant over it

, AC adaptor plug abused - you name it...). Outside of a business environment (within which you would think those folks are generally pretty careful) I can imagine failures related to accident would be higher.

$130.00 for a two year warranty extension including accident coverage (be careful on the warranty wording - they can be tricky...) is a steal.

SFOSOK · Feb 18, 2006, 08:14 PM

I would have to say Alienware is pretty awsome. My brother got the most high end Area 51 M at the time + 3 yr service plan and he took it too Iraq so he could play video games... But anyway that laptop looked like it had been through hell and back. Also on the way back customs put it through a metal detector and fried the graphics cards (I believe). So recently he talked to a rep and sent it in and they said they would repair and damaged parts free of charge and that if he wanted anything upgrgaded he would have to do it after they send it back from being repaired. You might think all companies should do that but his pc looked like it had been drop kicked about 1,000 times.

They are a bit Pricey but if you want the best, buy an alienware (I also highly recommend their warranties)

Kaldar · Feb 18, 2006, 08:16 PM

in my opinion i think alienware costs too much, id perfer to build my own pc then buy from them but when it comes to a laptop i would probably buy from them

wee017 · Feb 19, 2006, 05:30 AM

Alienware is like the Lexus of cars. They leave you with no money in your pocket, but they treat you really nice. My friend has one, a laptop. It's nice and all, but I prefer desktops.

pr0digal jenius · Feb 20, 2006, 04:24 AM

no personal experience, but the onyl time i've ever seen one go to a shop [friend has one, plus i work on laptops]...is for an upgrade

GeneralClaymore · Feb 20, 2006, 08:06 AM

I know people that bought from them, But I haven, perfer to built my computer and save lots of money then getting rip off from them, I told many people and even showed them that they could built a better computer and cheaper. If they built it there self, with partlists I made.

The partlist made good items to prove to people that didnt belive me. Now if I was buying a laptop then I would go to alienware for a laptop.

wee017 · Mar 1, 2006, 02:33 AM

Also, everyone here says that their laptops are nice, check out the Acer Ferrari 4005 Series

Resolved · Mar 15, 2006, 07:41 AM

Alienware's service is superb. The only downside to buying from them is the cost.

Zardon · Mar 15, 2006, 09:14 AM

Quote:

Originally Posted by Resolved

Alienware's service is superb. The only downside to buying from them is the cost.

Im interested to hear your experiences with their service, did you have to RMA a product or ?

Feb 18, 2006, 08:11 PM	#3
swimtech At Your Service... Join Date: May 2002 Location: North Carolina Posts: 4,016 Rep Power: 106 System Specs	I've never been a fan of extended warranties on anything, but in the case of laptop computers I think it is a good thing to purchase right up front due to the complicated nature of repair procedures, frequency of failures, and unique use situations. Over the course of first three years of a laptops life, nearly 20% will require service due to a failure that prevents use of the unit - and about a third of those failures are due to accident in the realm of my experience in a "business" environment (dropped, hard keyboard use, watered my plant over it , AC adaptor plug abused - you name it...). Outside of a business environment (within which you would think those folks are generally pretty careful) I can imagine failures related to accident would be higher. $130.00 for a two year warranty extension including accident coverage (be careful on the warranty wording - they can be tricky...) is a steal. __________________ It's not so much getting your way that matters or not - what matters is how you go about getting it. Last edited by swimtech; Feb 19, 2006 at 06:41 AM.

Feb 18, 2006, 08:14 PM	#4
SFOSOK -Thread Ender- Join Date: Jul 2005 Location: Ontario Posts: 6,882 Rep Power: 52 System Specs	I would have to say Alienware is pretty awsome. My brother got the most high end Area 51 M at the time + 3 yr service plan and he took it too Iraq so he could play video games... But anyway that laptop looked like it had been through hell and back. Also on the way back customs put it through a metal detector and fried the graphics cards (I believe). So recently he talked to a rep and sent it in and they said they would repair and damaged parts free of charge and that if he wanted anything upgrgaded he would have to do it after they send it back from being repaired. You might think all companies should do that but his pc looked like it had been drop kicked about 1,000 times. They are a bit Pricey but if you want the best, buy an alienware (I also highly recommend their warranties) __________________ Warning - Explicit Content Preceeding METAL!!

Feb 18, 2006, 08:16 PM	#5
Kaldar DriverHeaven Lover Join Date: Nov 2004 Posts: 213 Rep Power: 0	in my opinion i think alienware costs too much, id perfer to build my own pc then buy from them but when it comes to a laptop i would probably buy from them __________________ Operton 185 w/ Zalman CNPS9500 , Sapphire HD 4850, ABIT AT8, OC Z 700W PSU, Asus 16x DVD writer, 2GB Crucial pc3200 RAM, Xoxide X-Ventilator, WD800JDx2, MX500. 05 Mustang GT 5 Spd

Feb 20, 2006, 08:06 AM	#8
GeneralClaymore HardwareHeaven Senior Member Join Date: Oct 2004 Posts: 423 Rep Power: 0 System Specs	I know people that bought from them, But I haven, perfer to built my computer and save lots of money then getting rip off from them, I told many people and even showed them that they could built a better computer and cheaper. If they built it there self, with partlists I made. The partlist made good items to prove to people that didnt belive me. Now if I was buying a laptop then I would go to alienware for a laptop. __________________ Source: Auzentech Bravura LME4920HA>Yamaha RV-X363>Sony SS-B1000 Bookshelf Speakers Source:Auzentech Bravura HP Amp out 2xLME49710HA >Ultrasone HFI-780

Feb 18, 2006, 01:24 PM	#2
Zardon DriverHeaven Founder Join Date: May 2002 Posts: 32,481 Rep Power: 162	well i know quite a few people in alienware so it would be unfair of me to comment, however my friend bought a laptop and it broke down and they took it back and gave him a NEW machine, this was after 8 months. Also they just contacted him after his warranty expired to ask if he wished to extend it. 130 for 2 years total replacement, which I thought was pretty decent, especially as the laptop was over 3k.

Feb 19, 2006, 05:30 AM	#6
wee017 DriverHeaven Lover Join Date: Oct 2005 Location: Behind you. Posts: 241 Rep Power: 0	Alienware is like the Lexus of cars. They leave you with no money in your pocket, but they treat you really nice. My friend has one, a laptop. It's nice and all, but I prefer desktops.

Feb 20, 2006, 04:24 AM	#7
pr0digal jenius Delete Me Join Date: Mar 2004 Posts: 14,648 Rep Power: 0	no personal experience, but the onyl time i've ever seen one go to a shop [friend has one, plus i work on laptops]...is for an upgrade

Mar 1, 2006, 02:33 AM	#9
wee017 DriverHeaven Lover Join Date: Oct 2005 Location: Behind you. Posts: 241 Rep Power: 0	Also, everyone here says that their laptops are nice, check out the Acer Ferrari 4005 Series

Mar 15, 2006, 07:41 AM	#10
Resolved DriverHeaven Newbie Join Date: Mar 2006 Location: USA Posts: 8 Rep Power: 0	Alienware's service is superb. The only downside to buying from them is the cost.