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Go Back   HardwareHeaven.com > Forums > Graphics Cards > AMD Radeon Drivers > Windows 7 & Vista Radeon Display Drivers


Windows 7 & Vista Radeon Display Drivers Discuss all things related to Windows 7, Vista and ATI drivers.

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Old Mar 29, 2007, 04:53 PM   #1
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Who has probs (BSOD's) with Vista and 7.3

Per a request from Terry; lets break out all the vista problems from the original post.
It seems that there many folks including myself who are getting a BSOD on the reboot after trying to instal the 7.3's.

I tried to go from 7.2 to 7.3 and upon 1st reboot (and from then on) got BSOD which points to an issue with WIN32K.sys. I've tried using the update function; doing it the old fashioned way(unistal; boot into safe and DC all ATI stuff; restart and instal), and update
from the hardware mgr. All leave me at the same place.. broke. I had to reboot to the last working config, then system restore to get my system back.

Please list what drivers yer trying to update from, the flavor of Vista yer runnin and what you have hardware-wise. Wont hurt to say whether ya have DEP/UAC runnin or not. I have both running as boxed.

Rick

CD2 E6600 ON AN ASUS P5WDH
2 GIG G-SKILL 800HZ RAM
MSI X1900XTX
OCZ GAMEXTREME 700W PSU
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Old Mar 29, 2007, 05:01 PM   #2
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Thanks Keeler! I appreciate this, and will help once I can reproduce it.

Note: I read that while in safe mode
Start
Control Panel
Administrative Tools
Services
Right click on ATI External Event Utility and select Properties
Change startup type to disabled and hit apply

Reboot normally. The blue screen is gone
If you have this problem can you verify this workaround does in fact prevent the blue screen... It will help me narrow down the cause of this issue.
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Old Mar 29, 2007, 05:08 PM Threadstarter Thread Starter   #3
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Another one i read is to:
Install 7.3 drivers only
Install 7.2 full
This would give ya 7.3 drivers and 7.2 CCC

I'll give both a "quick" try and report back.

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Old Mar 29, 2007, 05:23 PM   #4
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Quote:
Originally Posted by keeler View Post

Please list what drivers yer trying to update from, the flavor of Vista yer runnin and what you have hardware-wise. Wont hurt to say whether ya have DEP/UAC runnin or not. I have both running as boxed.
I am also having this issue. I am running:

CD2 E6600
Gigabyte DS4
X1900XT
2GB Corsair PC5300
X-Fi XtremeMusic

32Bit Vista Home Premium

I am trying to update from 7.2 to 7.3 and I get the same blue screen just before my desktop would appear.


Quote:
Originally Posted by CATALYST maker View Post
Thanks Keeler! I appreciate this, and will help once I can reproduce it.

Note: I read that while in safe mode
Start
Control Panel
Administrative Tools
Services
Right click on ATI External Event Utility and select Properties
Change startup type to disabled and hit apply

Reboot normally. The blue screen is gone
If you have this problem can you verify this workaround does in fact prevent the blue screen... It will help me narrow down the cause of this issue.
I can confirm that this DOES stop the blue screen.

Last edited by Killer_uk; Mar 29, 2007 at 05:42 PM.
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Old Mar 29, 2007, 05:30 PM   #5
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Thanks Killer.
Do you mind one more experiment for me.

Start the install manager for Catalyst 7.3
Select Install (not update or uninstall)
Select Custom (not express)

Once it lists the components can you let me know what it finds...
example for my system it shows

Catalyst Control Center
ATI Display Driver
ATI Theater Driver

What does yours say
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Old Mar 29, 2007, 05:35 PM   #6
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Certainly, I'm happy to help sort this issue out.

Mine says:

Catalyst Control Centre
ATI Display Driver

EDIT: I forgot to add, I am still running the 7.3s.
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Old Mar 29, 2007, 05:38 PM   #7
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Keeler and Killer, do you have a sound card in the system? what do you use for sound.

Also what do you use for output, VGA, DVI, HDMI, Component?
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Old Mar 29, 2007, 05:41 PM   #8
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Yeah, sorry I should have added that to my specs.

I'm using a Soundblaster X-Fi XtremeMusic with the latest drivers ([COLOR=#0000ff]2.13.0012)

[/COLOR][COLOR=black]EDIT: And for output, I'm using VGA[/COLOR]
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Old Mar 29, 2007, 05:52 PM Threadstarter Thread Starter   #9
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Terry,
I went thru yer 1st post procedure, and did following:
Un-installed using the ATI un-install utility
booted into safe mode and ran DC against all ATI files
Disabled the ATI EEU service
tried to load full 7.3 package in safe (course it didn't work)
Looked and saw where the C:\ATI folder was still there but now expanded 7.2 and 7.3 folders in there
booted up and THEN did full package install
when doin the reboot after package insall, I went BACK to services and disabled ATI EEU again.
Rebooted (WITHOUT BSOD!!), but to a MSG "color scheme changed to windows basic"
I am now able to get a clean reboot, but not too sure what M$ msg is meaning..

Rick
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Old Mar 29, 2007, 05:55 PM Threadstarter Thread Starter   #10
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YUP!! I forgot to spec sound...
Runnin an Audigy 4 with latest driversand I'm using DVI to a sammy bw25 22" LCD
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Old Mar 29, 2007, 06:04 PM   #11
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Ok we are getting there. If its not too much trouble can I ask you guys to

1)uninstall soundblaster drivers
2) take out the soundcard from the system
3) install catalyst 7.3

im wondering if the sound card drivers have something to do with this and if its the common thread.
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Old Mar 29, 2007, 06:07 PM   #12
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Hi, I'm also having the aforemention BSOD with the 7.3's, my system is as follows:
Asus P5B Premium Vista Edition
Intel Core 2 Duo E6600
Tuniq TowerVista Ultimate
Crucial 2GB (2x1GB) DDR2 PC2-5300C3 667MHz Tenth Anniversary
2x Samsung 320gbs SATA II
Pioneer DVR-111D DVDRW
ATI X1900XT-X
Dell 2407WFP 24" Widescreen LCD
Lian Li A10A caseAntec
Neo HE 550 watt PSU
Using the on-board sound which is ADI AD1988B, so I'm not sure if it is sound card related...
ChrisC
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Old Mar 29, 2007, 06:18 PM   #13
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I only BSOD after installing the catalyst 7.3's every other reboot.

Initial startup works, restart, BSOD, startup fine, reboot, BSOD, etc.

MSI 975X Platnium rev2 Powerup Eddition motherboard (bios 7.40)
Intel Core 2 Dou E6400
OCZ 2gb DDR Platnium 4-4-4-15 PC6400 @ 800mhz 4-4-4-12 2.1v
ATI x1900XTX and ATI x1900 Crossfire Eddition
Onboard Realtek ALC882
4x Seagate Barracuda 7200.10 SATA2 NCQ Drives in raid 0
Pioneer 18x DVD-RW-DL drive
OCZ GamerXStream 700watt
Dell 3007WFP 2560x1600 DVI-D connected
Latest Official Intel Drivers and ATI drivers and Realtek drivers.

BSOD started emediately aftering installing the ATI catalyst and then turning Crossfire on. (actually the first BSOD happened when i had turned crossfire on)

Still fiddling here though.

Error i get:

Quote:
[COLOR=#0066cc]
Product
[/COLOR]Windows
[COLOR=#0066cc]Problem
[/COLOR]Shut down unexpectedly
[COLOR=#0066cc]Date
[/COLOR]29/03/2007 9:51 AM
[COLOR=#0066cc]Status
[/COLOR]Not Reported
[COLOR=#0066cc]Problem signature
[/COLOR]Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 4105
[COLOR=#0066cc]Files that help describe the problem
[/COLOR]Mini032807-01.dmp
sysdata.xml
Version.txt
[COLOR=#0066cc]Extra information about the problem
[/COLOR]BCCode: 1000008e
BCP1: C0000005
BCP2: 8F4CAADE
BCP3: 91364AB0
BCP4: 00000000
OS Version: 6_0_6000
Service Pack: 0_0
Product: 256_1

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Old Mar 29, 2007, 06:21 PM   #14
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I am getting the occasional BSOD but only whilst gaming - not on boot-up. I am also getting a "Display driver atikmdag stopped responding and has successfully recovered"Where with the 7.1/7.2 I was getting a similar error message except that it was the R300 that stopped responding. No problems yet with Ati external event utility service and CCC disabled.
X1900XTX and X-FI Elite pro
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Old Mar 29, 2007, 06:28 PM Threadstarter Thread Starter   #15
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Looks like Judas' on-board realtek drivers should show it NOT being a ATI/CREATIVE conflict.
I'm commin off a 13 hr shift and gotta get some beddy-bye time b/4 I go back to this kinda thing on a Z900 mainframe. Good luck guys, and I'll check back in a few hours!!

Rick
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Old Mar 29, 2007, 06:49 PM   #16
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It's them iffy intel CPU you all have, you need a real mans AMD
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Old Mar 29, 2007, 06:53 PM   #17
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Quote:
Originally Posted by keeler View Post
Looks like Judas' on-board realtek drivers should show it NOT being a ATI/CREATIVE conflict.
I'm commin off a 13 hr shift and gotta get some beddy-bye time b/4 I go back to this kinda thing on a Z900 mainframe. Good luck guys, and I'll check back in a few hours!!

Rick

My onboard only shares with a few other devices... but man, there are over 190IRQs, and the crossfire and xtx are on these irq's according to Vista's System Info


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Old Mar 29, 2007, 07:01 PM   #18
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Quote:
Originally Posted by keeler View Post
Looks like Judas' on-board realtek drivers should show it NOT being a ATI/CREATIVE conflict.
I'm commin off a 13 hr shift and gotta get some beddy-bye time b/4 I go back to this kinda thing on a Z900 mainframe. Good luck guys, and I'll check back in a few hours!!

Rick
Hi, missed my post then.
It is affecting AMD powered CPU's as well junka...
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Old Mar 29, 2007, 07:12 PM   #19
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I also got the BSOD after 2nd reboot. And somehow, not sure if it is releated, but my Norton 2007 Internet Security got all messed up and I have to reinstall it.

Another thing, when I was installing this driver I got some strange errors and it said some things didn't install properly. This is the first time this has happened to me.

Specs: HDMI 22" Dell LCD

PC Specs:

Windows Vista Ultimate 64

X1900 XTX 512 (no crossfire)
AMD FX-60
2 gb Corsiar 3200 ram
10,000 rpm WD HD (70 gb) and 300 GB 7,200 second HD WD
(Pull my X-FI due to issues so I am using on board)
A8R-MVP mobo with latest Bios released last week (0502?)
700 watt Thermaltake PSU
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Old Mar 29, 2007, 07:21 PM   #20
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...Oh I forgot to mention I had overdrive enabled. I forgot to check if you guys fixed the overdrive feature in Vista. Could it be Overdrive causing this?
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Old Mar 29, 2007, 07:23 PM   #21
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Thanks very much for the help guys. I ask we stay very diligent on this forum and post comments ONLY on the consistent blue screen on reboot after installing catalyst 7.3. The error message is wi32k.sys dump I believe.

Also to the guys that can reproduce it can you please do me a favor and send me a PM so I can give you instructions on sending me the dump log.
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Old Mar 29, 2007, 07:27 PM   #22
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Hi Terry. BSOD for me as well. Disabled the ATI Event service and then I'm able to boot into Vista. However, no crossfire option and the secondary card in device manager has the old exclamation. Install the secondary driver manually, still no go. For a test I completely uninstalled Cat 7.3's and installed 7.2's. They seemed to have installed fine however, no crossfire option again and the secondary card will not load a driver for the life of me. Really puzzled now....
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Old Mar 29, 2007, 07:33 PM   #23
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joyining the BSOD club here , Im not gonna writing all over again so I just paste my post from RAGE3DForum

WARNING NO FLAMING intended: I was pissed off a bit here we go:

I dont know wtf they testing there but with so many users with BSODs there simply cant be that all this ppl are wrong. I hope that ATI will come to it and solve the 7.3 BSOD issue and that damn unsupported ATI device in VISTA based systems.

And for ppl talking rubbish how to uninstall or reinstall properly I'm a long time ATI camper and there was time when I even build my own CATALYST combo drivers , but I'm finish with all of this and don't wont to bother anymore.
I paid good money for my X1900XT and awaiting a good and steady work nothing more nothing less.

And to you ATI gurus and all knowing gods around here I did uninstall everything before I made the 7.3 installation, I even cleened the registry , then I tried with killing all ATI processes then used UNINSTALL then again INSTALLATION of 7.3 but nothing once they become active immediately BSOD accrues.

This issue forced me to login as a ADMIN in a SAFE MODE to recover my VISTA system thanks good that I had few older restore points .
Honestly after the AMD/ATI merge the drivers become worse and worse every release .

If this trend will go further I definitely will dump ATI 4 ever.

I dont wont to flame around here but I'm angry because I made a fresh VISTA installation 2 weak ago and the only installed CATS where the 7.2s so I considered my system clean ,used proper uninstalling/installation procedure and this crap happens

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Old Mar 29, 2007, 07:35 PM   #24
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I can consistently reproduce the blue screen and do NOT have a sound blaster card. I haven't had a single problem with Cats 7.2.

Specs for my HTPC are:

D975XBX2 with latest bios
E6600 cpu - not overclocked
2gigs XMS memory
74gig Raptor, 500gig Maxtor
ATI Theater 650, Vbox Cats Eye 150
onboard LAN, Sound

Clean install of Vista Ultimate 32 followed by Cats 7.3 (tried both with and without CCC). BSOD in Win32k.sys after first reboot.
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Old Mar 29, 2007, 07:42 PM   #25
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Quote:
Originally Posted by CATALYST maker View Post
Thanks very much for the help guys. I ask we stay very diligent on this forum and post comments ONLY on the consistent blue screen on reboot after installing catalyst 7.3. The error message is wi32k.sys dump I believe.

Also to the guys that can reproduce it can you please do me a favor and send me a PM so I can give you instructions on sending me the dump log.
yes same here and in the BSOD screen it says BSOD WIN32K.SYS .

Last edited by MURCer_BorG; Mar 29, 2007 at 07:50 PM.
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Old Mar 29, 2007, 08:40 PM   #26
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I only get BSOD from enabling Crossfire. Haven't tried playing a game with it disabled yet though. Haven't tried disabling the service, but I'll do that when I get home.

Here's my post from the earlier thread:


Looks like I gotta go back to 7.1 as 7.3 is giving me the same BSOD that 7.2 did when enabling Crossfire (0x0000010E Video Memory Manager has encountered an unexpected error).

Actually I knew 7.3 was going to be a problem during the install. When it tries to install the video card drivers, the app hangs and I lose all USB devices (including my mouse). I have to install the drivers manually and then install CCC afterwards. Didn't have to do this with 7.2

This was tried on clean install of Vista 32-bit.

System is as follows:

DFI Infinity 975x
Intel Core 2 Duo E6300
ATI X1800XT Crossfire Edition
MSI X1800XT
2GB Patriot RAM
1 x Samsung SATA3.0 160GB
1 x Samsung SATA3.0 500GB
Windows Vista Ultimate 32Bit

7.1 works fine. Strangely enough I was able to get 7.2 working fine under Windows XP. Haven't had a chance to see if 7.3 works in it though.
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Old Mar 29, 2007, 08:48 PM   #27
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Same thing here. The 7.2 drivers ran fine. Uninstalled them, installed 7.3, and BSOD on startup. Was able to roll back to 7.2 (thank goodness), and all is well. Here are my specs:

C2DE6600
P5W DH
2 X 1GB Corsair[COLOR=black] [/COLOR][COLOR=#ff0000][COLOR=black]XMS26400C4[/COLOR] [/COLOR]RAM
X1950XTX
Xi-Fi Xtrememusic
74 GB Raptor
320 GB Seagate 7200.10
Seasonic M12 700W
Vista Ultimate 32-bit
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Old Mar 29, 2007, 08:51 PM   #28
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quite shocking the number of specs that are all intel baised...

sure there are a few amd ones... but wow.. look at the intel lineup.... wtf?

I just fired the cards into my Asus A8R32-MVP Deluxe setup with the beta 703 bios.

Loaded up the 7.3's no bsods.... at all... running smooth as silk.. (i'm about an inch away from throwing everything back into the amd rig and using it as my main again)
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Old Mar 29, 2007, 09:09 PM   #29
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Same as everyone else, bluescreen on reboot

ATI x1950 Pro
Asus P5B Deluxe BIOS v1004
Intel Core2 Duo E6600
2 gig Corsair TWIN2X2048-6400
Creative Soundblaster Audigy 2 Value
2x250 gig Western Digital non RAID w AHCI enabled
ATI Theater 650 Pro
Vista Home Premium Edition

BSOD Win32K.SYS
Disabling the ATI External Event Utility does stop the bluescreen but after reaching the desktop the CCC refuses to launch.
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Old Mar 29, 2007, 09:30 PM   #30
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Odd, i just noticed something, when the BSOD occurs, and windows successuflly loads up, the CCC loads, but the overdrive tab looks like this:



This is back on the intel rig... amd rig still appears to work fine though.
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