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Windows 7 & Vista Radeon Display Drivers Discuss all things related to Windows 7, Vista and ATI drivers.

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Old Dec 31, 2008, 12:32 AM   #1471
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Re: Vista and 7.3 Display driver atikmdag stopped responding error

Quote:
Originally Posted by apc boss View Post
however you temps are extremely high for 3870 bro
you should do something about that
but like i said in earlyier post it does not matter how graphic intensive the app is but if you are getting trd just idling along in windows you are missing something some driver did you upgrade chipset drivers?

Everything is updated to the latest and greatest driver version.

I haven't seen a TDR for over 3 days so far. My temps may be high, but I'm stable.
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Old Dec 31, 2008, 07:57 AM   #1472
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Re: Vista and 7.3 Display driver atikmdag stopped responding error

I don't think this has been covered...

Where to check for the latest ATI information on the 'ATIKMDAG has stopped responding error messages' issue.

737-27116: Radeon™ Series - ATIKMDAG has stopped responding error messages

http://support.ati.com/ics/support/K...estionID=27116
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Old Jan 1, 2009, 10:09 AM   #1473
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Re: Vista and 7.3 Display driver atikmdag stopped responding error

I have had this problem since I bought a new notebook with vista business 32bit pre-installed, in August 2008. My video card is radeon 3470. Have read through this thread and tried a number of solutions, none so far worked, until I tried this:
1. install driver sweeper (by guru3d.com)
2. install radeon 8.12 stand alone driver, without ccc, do not reboot yet
3. disable anti-virus, user account control, internet access
4. go to device manager, expand display adapters, right click "ATI Radeon HD 3400 series", click uninstall, and windows should automatically use its own video driver
5. run driver sweeper, and clean up radeon driver
6. check again, 2 files are still there and not removed by the program
7. go to the directory containing the 2 files, and rename them to *.bak
8. go to device manager and install radeon driver (right click the device, install driver, browse my computer for driver software, let me pick...., have disk, browse, select c:\ati\support\8-12_vista32_dd_72275\packages\drivers\ display\LH_INF\CL_72275.inf, select 3400 series, done
(can't remember step 8 clearly.... the device initially is not listed in device manager, I think I had to select scan for hardware changes or something so that it appears again. Also that I had reboot the computer somewhere in between these 8 steps, not sure if that is significant. And that it may not be necessary to disable anti-virus or internet.....but I did so)

Someone has posted a similar solution before, though it didn't worked previously. Perhaps it's because I didn't notice that the driver removal tool didn't remove all the files. So I renamed the remaining files myself.
I uses Aero, and dual screen. Previously it happens anytime, even when I am not doing anything. So far it's more than 2 weeks, and there is no blue screen, no recovery message. I guess the problem is solved.
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Old Jan 1, 2009, 06:46 PM   #1474
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Re: Vista and 7.3 Display driver atikmdag stopped responding error

Quote:
Originally Posted by grog View Post
I don't think this has been covered...

Where to check for the latest ATI information on the 'ATIKMDAG has stopped responding error messages' issue.

737-27116: Radeon™ Series - ATIKMDAG has stopped responding error messages

http://support.ati.com/ics/support/<...estionID=27116
GROG cant use link provided come again it is the problem 101 goes to show
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Old Jan 1, 2009, 06:49 PM   #1475
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Re: Vista and 7.3 Display driver atikmdag stopped responding error

I have had this problem since I bought a new notebook with vista business 32bit pre-installed, in August 2008. My video card is radeon 3470. Have read through this thread and tried a number of solutions, none so far worked, until I tried this:
1. install driver sweeper (by guru3d.com)
2. install radeon 8.12 stand alone driver, without ccc, do not reboot yet
3. disable anti-virus, user account control, internet access
4. go to device manager, expand display adapters, right click "ATI Radeon HD 3400 series", click uninstall, and windows should automatically use its own video driver
5. run driver sweeper, and clean up radeon driver
6. check again, 2 files are still there and not removed by the program
7. go to the directory containing the 2 files, and rename them to *.bak
8. go to device manager and install radeon driver (right click the device, install driver, browse my computer for driver software, let me pick...., have disk, browse, select c:\ati\support\8-12_vista32_dd_72275\packages\drivers\ display\LH_INF\CL_72275.inf, select 3400 series, done
(can't remember step 8 clearly.... the device initially is not listed in device manager, I think I had to select scan for hardware changes or something so that it appears again. Also that I had reboot the computer somewhere in between these 8 steps, not sure if that is significant. And that it may not be necessary to disable anti-virus or internet.....but I did so)


you are on the exact right track brother!lets see how we can finish this once and for all!
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Old Jan 1, 2009, 09:45 PM   #1476
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Re: Vista and 7.3 Display driver atikmdag stopped responding error

I hate when that happens.

Try this link:

AMD Customer Care

If the above does not work then:

Go to Advanced Micro Devices Inc.
In the top right enter '737-27116' in the search bar and select site as ATI.

The first item should be:
737-27116: Radeon™ Series - ATIKMDAG has stopped responding error messages

Select the above item.



Quote:
Originally Posted by apc boss View Post
GROG cant use link provided come again it is the problem 101 goes to show
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Old Jan 2, 2009, 02:26 PM   #1477
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Re: Vista and 7.3 Display driver atikmdag stopped responding error

Quote:
Originally Posted by fabregas View Post
6. check again, 2 files are still there and not removed by the program
7. go to the directory containing the 2 files, and rename them to *.bak
I apologise for my ignorance, but which files are we talking about here?
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Old Jan 2, 2009, 02:54 PM   #1478
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Re: Vista and 7.3 Display driver atikmdag stopped responding error

Quote:
Originally Posted by rychas View Post
I apologise for my ignorance, but which files are we talking about here?
sorry I did not write the things clearly.... and that I can't remember the exact steps clearly because it's actually more than 3 weeks. (I checked the error log, the last error occurred on dec 8th)
about the files.... when you start driver sweeper, tick ATI-display, analyse, then you see a long list of files, click clean. when done, analyse again, and you see only 2 files and not a long list. (I think there were 2 of them.... or may be 3... really can't remember, but I guess we can do the same) So check the path of these 2 files, go to the directory, and rename the 2 files (actually I tried to delete them, but windows does not allow me to do so, only allow me to rename)

I will report again on jan 8th if my computer is error free for 1 month. Meanwhile may those who see this message try and see if this works for your computer and report to us here
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Old Jan 6, 2009, 06:26 PM   #1479
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Re: Vista and 7.3 Display driver atikmdag stopped responding error

Ok, I too have the TDR issue (many events in the log but only a couple of BSODs. Not sure when it began but like many others have said, I'm convinced there is no one fix. I am going to try the msconfig change and will report back as to my results. I'm ruling out temp issues for now due to my setup. I'm liquid cooling using Thermaltake Big Water Liquid cooling for my cpu and northbridge ( daisy chaining from a dual radiator-reservoir-northbridge-a second single radiator-cpu-and then back to the dual radiator. There is a totaly seperate Big water setup for my video card. I am happy with GPUZ, Real Temp, and CPU Z temps that are stable under load (not sure about vrms on video card due to no vrm temp diodes on 3870x2). I have tried overclocking to 10% for curiosity and had no issues but am currently running cpu, mem, and gpu at stock settings due to no need for overclocking (games all run at max settings without OC). My system: Asus Maximus formula/SE with the Rampage bios. Q9450 and 4 gig of pc8500 mushkin mem. Xfi fatal1y soundcard. Sapphire 3870 x2 with 8.12 driver and CCC. Dual Syncmaster monitors 245BW and 2243BWX in extended mode. Too many things to try but got to start somewhere.
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Old Jan 6, 2009, 07:19 PM   #1480
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Re: Vista and 7.3 Display driver atikmdag stopped responding error

OK, probably should have also mentioned that I'm running vista 64 ultimate, have a 620 watt, single rail, modular corsair powersupply and the memory I'm running is 2 sticks of 2 gig dual channel memory. Have 4 250 gig sata drives in raid 0 slice setup. All components checked out running memtest, prime 95 and 3dMark Vantage 06. I run all of my programs but have random TDR events, I've seen the driver stop and restart when exiting games and i've seen the driver restart when the desktop was just sitting idle (random). Wouldnt mind the challenge of figuring this problem out if it didnt take up so much time, but damn...I'd rather be killing zombies or stacking goo balls. Oh well.
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Old Jan 6, 2009, 07:53 PM   #1481
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Re: Vista and 7.3 Display driver atikmdag stopped responding error

I know this has nothing to do with atikmdag, but I recently bought a new card. and I am now trying to sell it because I have run into a financial snag. Anyways, please take a look.

BFG 9800 GTX OC 512MB

BFG NVIDIA GeForce 9800 GTX OC 512MB Graphics Card - eBay (item 320329645644 end time Jan-06-09 22:48:20 PST)
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Old Jan 7, 2009, 12:48 AM   #1482
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Re: Vista and 7.3 Display driver atikmdag stopped responding error

If you see atikmdag in the event log this does not mean you have a TDR issue.

Please post the event information you are actually seeing.

If the 'atikmdag' event is of the class CPLIB then the event is not a TDR event. The CPLIB if this is what your are seeing is caused by video playback and appears to be HDCP handshake specific.


Normally when a TDR occurs in Vista you will see a pop-up.

Quote:
Originally Posted by xStressed101x View Post
OK, probably should have also mentioned that I'm running vista 64 ultimate, have a 620 watt, single rail, modular corsair powersupply and the memory I'm running is 2 sticks of 2 gig dual channel memory. Have 4 250 gig sata drives in raid 0 slice setup. All components checked out running memtest, prime 95 and 3dMark Vantage 06. I run all of my programs but have random TDR events, I've seen the driver stop and restart when exiting games and i've seen the driver restart when the desktop was just sitting idle (random). Wouldnt mind the challenge of figuring this problem out if it didnt take up so much time, but damn...I'd rather be killing zombies or stacking goo balls. Oh well.
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Old Jan 7, 2009, 01:11 AM   #1483
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Re: Vista and 7.3 Display driver atikmdag stopped responding error

i am starting to look in direction system ram and page file allocated virtuall ram and ram on graphic cards Vista Aero needs all three to play nice with each other ! because i was reading more about the idle TDRs people experiencing here!idont have any idle crashes but when like i said certain games handle a mix of those three it will TDR ! I think in those three is the root of the problem its just very time consuming to find out optimal settings everybodys systems different here and there
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Old Jan 7, 2009, 01:32 AM   #1484
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Re: Vista and 7.3 Display driver atikmdag stopped responding error

Thanks grog, I hould have been a little clearer ( I'm trying to be detailed but I'm sure I'm forgetting some info...tough getting old ) . I do get the windows pop up and have an event ID of 4101. I am also running aero. I've been running with the msconfig change for about 5 hours now and have had not problems yet...still early though. I'll be gaming tonight, lets see if it will happen again.
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Old Jan 7, 2009, 03:27 PM   #1485
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Re: Vista and 7.3 Display driver atikmdag stopped responding error

I got the "driver atikmdag stopped responding error" while playing Morrowind actually. A heavily modified gameplay version, as well as using graphic intensive user mods to make the game look way better.

In the game, fighting this NPC in an enclosed space (small shack), I got this error every single time I tried - seeing his fist in my monitor as the game crashed, heh. However, turning shadows off does seem to have fixed the issue as of now; any ideas to why?


[edit: at the time, the issue persisted with the latest ATI drivers]

[edit-2: Oh, and I've never had this issue with any game before]

Last edited by syv; Jan 7, 2009 at 03:34 PM.
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Old Jan 9, 2009, 12:18 PM   #1486
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Re: Vista and 7.3 Display driver atikmdag stopped responding error

I may have fixed my ATIMAG.sys stopped responding error. So far so good.

About a week ago I was on the phone with Dell support and they were saying "we hope ATI will send THE patch soon". About 10 minutes after I hung up, my machine crashed, powered down, and would not boot at all. I called Dell back and we found it was one of the Corsair Dominator 1GB memory cards. He had me pull the two 1GB cards out, then insert each of them into the various motherboard slots by themselves to see if it was the memory or the slot. It was one of the memory cards. So I left the good 1GB board in the system and waited for a replacement. While I only had 1GB installed, the video games ran slow but I did not experience any ATIMag.sys aborts.

Dell was very quick to send me a new matched pair of memory boards. I installed the new ones a week ago and I have not had an ATIMAG.sys abort since.

I am cautious still. For reasons unknown, it was common for the problem to go away for 3-4 days anytime I had changed the hardware configuration (i.e. installing a new nVidia board or the current ATI Radeon board). So I have to run another week error free before I am confident it is fixed.

Nevertheless, I have run the video games successfully for more than a week with no aborts. Looks like my hard machine crash was a lucky break for me,

Thanks everyone for your comments.
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Old Jan 10, 2009, 06:57 PM   #1487
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Re: Vista and 7.3 Display driver atikmdag stopped responding error

Aparently my problem wasn't the TDR that others are battling with. I just removed 8.12 and installed 8.11 and my problems were gone.
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Old Jan 14, 2009, 07:32 AM   #1488
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Re: Vista and 7.3 Display driver atikmdag stopped responding error

well looking deeper into what i posted above ram virtual ram etc............i switched various types of ram (i am lucky enough i have a pile of it)never switched the brand but various configurations ! ! ! none of the modules have any defects whatsoever!
i get NO TDRs unless i go back to the origanall pair of modules.I dont want to shout thats it but i am starting to believe it!
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Old Jan 14, 2009, 11:53 AM   #1489
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Re: Vista and 7.3 Display driver atikmdag stopped responding error

Have tried switching my 2 displays over and that made things worse and I also noticed my main TFT (Acer x223w) couldn't get the proper resolution (1680 x 1050) so apart from trying catalyst 8.12 next I am having to put up with this random crashing loop to keep vista runing with aero on 2 monitors still

After working through all the suggestions I personally think my issue could be to do with the age of the my second monitor a 17" Dell E177FP (3 years old max) or the fact I am using 2 DVI 2 VGA adapters but I know others have these issues without dual monitors...

Oh lastly Windows 7 on my same machine also crashed other day whilst using it but I couldn't find the error in the windows files but will try to look to see if it is related as it seemed pretty similar in terms of locking up!
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Old Jan 17, 2009, 05:03 PM   #1490
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Re: Vista and 7.3 Display driver atikmdag stopped responding error

Hello!

I posted in this thread some weeks ago when I tried to resolve my atikmdag problems. When I now hopefully got an solution I want to tell everybody. I mainly got problems in games (fallout 3, left 4 dead demo, etc) and got a 100% failure rate when I tried to run 3dmarks vantage. I tried almost everything described in this thread, and finally even got an RMA on my 4850-card (didn't remove the problem).

This got me even more frustrated and I decided to check the RAM modules again. I got two corsair 2x2gb RAM modules installed and had earlier tried to switch memory slots and try run the computer with only one ofthe modules. This to no avail. But I then overlook something very simple, I never tried the other module. I tried both out both modules four days ago, the first module showed all the symptoms as before but with the other one I could run a full 3d mark benchmark without errors and I've been error free since! I think this, at least in my case, indicates that the TDRs are hardware and memory related. I'm now waiting for new modules from my retailer and hopefully it will continue to be error free when I install another 2gb.

Just wanted to share this info to you guys
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Old Jan 20, 2009, 12:17 PM   #1491
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Re: Vista and 7.3 Display driver atikmdag stopped responding error

Anyone tested out Windows 7's BETA already?
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Old Jan 20, 2009, 02:45 PM   #1492
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Re: Vista and 7.3 Display driver atikmdag stopped responding error

I have installed Win7 and had TDR issues. There's a thread on it here:

http://www.hardwareheaven.com/windows-...ys-issues.html
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Old Jan 20, 2009, 06:55 PM   #1493
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Re: Vista and 7.3 Display driver atikmdag stopped responding error

So Windows 7 still has this issues! It doesn't make any sense... it has to be some minor fault on some hardware. I don't honestly know what else to think
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Old Jan 21, 2009, 05:47 AM   #1494
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Re: Vista and 7.3 Display driver atikmdag stopped responding error

Quote:
Originally Posted by Sinkadus84 View Post
Hello!

I posted in this thread some weeks ago when I tried to resolve my atikmdag problems. When I now hopefully got an solution I want to tell everybody. I mainly got problems in games (fallout 3, left 4 dead demo, etc) and got a 100% failure rate when I tried to run 3dmarks vantage. I tried almost everything described in this thread, and finally even got an RMA on my 4850-card (didn't remove the problem).

This got me even more frustrated and I decided to check the RAM modules again. I got two corsair 2x2gb RAM modules installed and had earlier tried to switch memory slots and try run the computer with only one ofthe modules. This to no avail. But I then overlook something very simple, I never tried the other module. I tried both out both modules four days ago, the first module showed all the symptoms as before but with the other one I could run a full 3d mark benchmark without errors and I've been error free since! I think this, at least in my case, indicates that the TDRs are hardware and memory related. I'm now waiting for new modules from my retailer and hopefully it will continue to be error free when I install another 2gb.

Just wanted to share this info to you guys
Bingo you got it!!!!thats what i wrote earlier!!if you do have different modules available try them out!!!its symply a problem between ram motherboard and videocard not working in harmony ..that doesnt mean ram is broken.what it is I dont know! I dont think anybody does!but i switched modules (all the same Vendor)and finally found my harmony!!! i dont have any TDR s anymore even on a totally unstable Overclock!for me the chapter is closed! feel free to ask for details i will keep an eye on this Thread!
switch ram not videocard!
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Old Jan 21, 2009, 01:25 PM   #1495
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Re: Vista and 7.3 Display driver atikmdag stopped responding error

Quote:
Originally Posted by apc boss View Post
Bingo you got it!!!!thats what i wrote earlier!!if you do have different modules available try them out!!!its symply a problem between ram motherboard and videocard not working in harmony ..that doesnt mean ram is broken.what it is I dont know! I dont think anybody does!but i switched modules (all the same Vendor)and finally found my harmony!!! i dont have any TDR s anymore even on a totally unstable Overclock!for me the chapter is closed! feel free to ask for details i will keep an eye on this Thread!
switch ram not videocard!
I, and a lot of other folks wish it was that simple. However it's not. That's what makes the whole TDR issue so frustrating.

In my case, RAM appears to have nothing to do with it. The 'cure' for me is the MSCONFIG/BOOT FIX. For CATALYSTCATCHER, the 'cure' was using two identical monitors. For others the cure has been to change from ATI to nVidia, or nVidia to ATI. And, as odd as it seems, some have cured them by changing PSUs.

Worst of all, I found out that at least for me, the TDR issue has carried over to Win7.
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Old Jan 21, 2009, 03:38 PM   #1496
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Re: Vista and 7.3 Display driver atikmdag stopped responding error

Quote:
Originally Posted by OldBuzzard View Post
I, and a lot of other folks wish it was that simple. However it's not. That's what makes the whole TDR issue so frustrating.

In my case, RAM appears to have nothing to do with it. The 'cure' for me is the MSCONFIG/BOOT FIX. For CATALYSTCATCHER, the 'cure' was using two identical monitors. For others the cure has been to change from ATI to nVidia, or nVidia to ATI. And, as odd as it seems, some have cured them by changing PSUs.

Worst of all, I found out that at least for me, the TDR issue has carried over to Win7.
you are right!msconfig/boot fix. is related to how the system is applying your ram!changing graphics card also applys to how system runs in harmony with existing ram and cpu!And changing PSU of course effects every componend of your computer!we always forget how influential the PSU is!

However I strongly believe it is a Hardware components issue!Doesnt mean any of them(components)is defect.They just dont run in Harmony! Regardles of what OS game or app!
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Old Jan 21, 2009, 05:57 PM   #1497
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Re: Vista and 7.3 Display driver atikmdag stopped responding error

I'm experiencing exactly the same problem.
I'm getting about 0-10 blue screens a day, directing to the "atikmdag.sys" error and the 0x116 stop code.

Things I've done so far:
- Reinstalling Vista
- Installing XP
- Reinstalling XP
- Different drivers, on both the systems
- HD checking on bad sectors, not the problem
- Ran memtest86, no problems
- 10 hours of Prime95, no problems
- Changed my videocard with a 9600GT, and yes, that fixed the problem.
- Changed my videocard with a HD2600PRO, and yes, that fixed the problem too.
- Changed memory modules with others, didn't fix the problem.

Now trying:
Using one module at a time, on different slots.


May I ask, what is the msconfig/boot fix about?
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Old Jan 21, 2009, 08:03 PM   #1498
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Re: Vista and 7.3 Display driver atikmdag stopped responding error

msconfig/boot fix:

1. Run MSCONFIG in a command prompt.
2. Click the BOOT tab
3. Click on ADVANCED options.
4. Put a CHECK in "Number of Processors", and then select the number of
processors your system has. 1 for a single, 2 for a dual core, 4 for a quad.
5. Put a CHECK in "Maximum memory", and key in amount of RAM you have.
6. Click OK, Click APPLY, and re-boot when prompted.
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Old Jan 21, 2009, 09:56 PM   #1499
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Re: Vista and 7.3 Display driver atikmdag stopped responding error

Alright, done that now, thanks for the info.

What exactly does it do?
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Old Jan 21, 2009, 11:20 PM   #1500
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Re: Vista and 7.3 Display driver atikmdag stopped responding error

To tell the truth. I'm not exactly sure. All I know is that someone posted it here, I tried it, and it 'cured' my TDRs.

In fact, without that 'fix', I couldn't even boot into Vista. I would get the 0x00000116 BSOD/Dump/reboot loop. That's also the same thing that happens in Win7 if I try to do a clean install. It BSODs before the install is complete, won't let me boot into safe mode to make the change because the install isn't finished. So, to install Win7, I have to do it as an upgrade to a Vista install that already has the msconfig/boot fix applied.

I had previously tried the Registry Entry fix, but that did nothing for me.
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