ATI Radeon Installer Hang

blinker · Apr 7, 2007, 09:23 PM

Hello,

I have an ATI Radeon 9550 running on Vista Ultimate. I have had a problem installing the ATI drivers for Vista for each of the latest versions (7.1, 7.2, 7.3, including the new 7.3 Hotfix). The problem is after I launch the installer, it runs for a bit and then hangs at what appears to be the end of the Analyze phase of the process. It will sit there for hours without getting past this point.

I have tried installing Express and Custom configurations as well as Uninstalling, and I get the same hang each time.

Can someone give me some help to resolve this issue?

Thanks!

blinker

papillion · Apr 12, 2007, 03:56 PM

Have exact problem. Vista has 'shut down' the application in the hardwaredetect.dll.

Spyre · Apr 12, 2007, 05:09 PM

Hmmm can you try something and see if it works?

Disconnect from the internet, removing the network cable if needed to do that etc.
Disable / exit any firewall software / registry monitoring (anti-spyware apps that sort of thing) and or antivirus software
Exit any other apps in the system tray / memory
Re-run the catalyst installer software

Also can you post your full system specs, see if we can see if theres a consistant theme as to why its happening (if its in your sig please post it as text as I have the sigs turned off)

If theres some sort of common pattern it will help ATI to replicate and fix it if its something that they need to fix.

Also are you running the installer as the administrator ?

Your graphics card ID's would be helpful too, they can be found in the graphics hardware part of the information centre in the CCC. For example mine is:
Device ID: 7249
Vendor: 1002
Subsystem ID: 0D02
Subsytem Vendor ID: 1002

Let me know what happens if you do exit any apps and if it then works (and also which apps you exited)

Dyre Straits · Apr 12, 2007, 07:09 PM

Since you can't get the installer to finish, I'm assuming you also can't get into CCC. So, try this:

Go to Device Manager
Expand the Graphics Adapter
Double click on your graphics card listed
Use the Dropdown menu to show Hardware IDs

Spyre · Apr 12, 2007, 07:21 PM

Hmmm well they didnt say that no drivers installed at all just the 7.1 - 7.3 inc hotfix didnt work thats why I mentioned the CCC, but yeah the advice is helpful

Apr 7, 2007, 09:23 PM	#1
blinker DriverHeaven Newbie Join Date: Apr 2007 Posts: 1 Rep Power: 0	ATI Radeon Installer Hang Hello, I have an ATI Radeon 9550 running on Vista Ultimate. I have had a problem installing the ATI drivers for Vista for each of the latest versions (7.1, 7.2, 7.3, including the new 7.3 Hotfix). The problem is after I launch the installer, it runs for a bit and then hangs at what appears to be the end of the Analyze phase of the process. It will sit there for hours without getting past this point. I have tried installing Express and Custom configurations as well as Uninstalling, and I get the same hang each time. Can someone give me some help to resolve this issue? Thanks! blinker

Apr 12, 2007, 05:09 PM	#3
Spyre DriverHeaven Senior Member Join Date: Mar 2003 Location: England Posts: 240 Rep Power: 62	Hmmm can you try something and see if it works? Disconnect from the internet, removing the network cable if needed to do that etc. Disable / exit any firewall software / registry monitoring (anti-spyware apps that sort of thing) and or antivirus software Exit any other apps in the system tray / memory Re-run the catalyst installer software Also can you post your full system specs, see if we can see if theres a consistant theme as to why its happening (if its in your sig please post it as text as I have the sigs turned off) If theres some sort of common pattern it will help ATI to replicate and fix it if its something that they need to fix. Also are you running the installer as the administrator ? Your graphics card ID's would be helpful too, they can be found in the graphics hardware part of the information centre in the CCC. For example mine is: Device ID: 7249 Vendor: 1002 Subsystem ID: 0D02 Subsytem Vendor ID: 1002 Let me know what happens if you do exit any apps and if it then works (and also which apps you exited) __________________ ATI Beta Tester game.AMD.Moderator

Apr 12, 2007, 07:21 PM	#5
Spyre DriverHeaven Senior Member Join Date: Mar 2003 Location: England Posts: 240 Rep Power: 62	Hmmm well they didnt say that no drivers installed at all just the 7.1 - 7.3 inc hotfix didnt work thats why I mentioned the CCC, but yeah the advice is helpful __________________ ATI Beta Tester game.AMD.Moderator

Apr 12, 2007, 03:56 PM	#2
papillion DriverHeaven Newbie Join Date: Apr 2007 Posts: 7 Rep Power: 0	Have exact problem. Vista has 'shut down' the application in the hardwaredetect.dll.