Vista and Remote Desktop Connection problem

the don · Oct 24, 2006, 12:37 PM

Hi

I am able to remotely access my company server through XP's Remote Desktop Connection.

I've recent installed Windows Vista RC1, and for some reason RDC doesn't seem to work.
When I try to connect, first I get a 'Windows Security' box saying 'Looking for credential tiles...', then another box appears, saying 'Remote Desktop Connection has stopped working'. After that all I can do is close the program. I've taken screen dump of the error message, but can't work out how to post it here.

Can anyone help me sort this out please?

Thanks

lorio1936 · Feb 1, 2007, 08:11 PM

PLEASE!!!! If anyone has a clue - let me know too. Driving me insane!!

Faulting application mstsc.exe, version 6.0.6000.16386, time stamp 0x4549b425, faulting module sdrdp5.dll_unloaded, version 0.0.0.0, time stamp 0x426803b7, exception code 0xc0000005, fault offset 0x02007390, process id 0x1404, application start time 0x01c7463e221c79eb.

clicker666 · Feb 1, 2007, 10:41 PM

Here's the fix: http://blogs.msdn.com/ts/archive/200...credentials_do

I had the same problem, found that page in Google and it fixed it. Ignore the part with the server changes, just the client parts.

lorio1936 · Feb 5, 2007, 08:09 PM

FYI - my problem was due to a third party application causing the problem. I use Screwdriver by Tricerat for printing on the terminal server and this version (3.x) is not compatible with Vista.

clicker666 · Feb 5, 2007, 08:28 PM

That's a drag, Screwdriver is a nice program. Our 2x application client doesn't work since the new RDP came out either.

Glad you figured it out.

lila.godel · Feb 19, 2007, 12:56 AM

Quote:

Originally Posted by the don

Hi

I am able to remotely access my company server through XP's Remote Desktop Connection.

Thanks

I am also getting the Remote Desktop Connection has stopped working error message. The error in my event logs is:

Faulting application mstsc.exe, version 6.0.6000.16386, time stamp 0x4549b425, faulting module ntdll.dll, version 6.0.6000.16386, time stamp 0x4549bdc9, exception code 0xc0000374, fault offset 0x000af1c9, process id 0x1428, application start time 0x01c74e4b1451adf8

I have a support ticket in to Microsoft. The 1st tech to respond to my e-mail exchanges with Microsoft got the trouble mixed up. He thought I am getting the error trying to connect to the Vista Business computer (upgraded from XP Professional) from an XP computer when it is really the reverse. I tried to clarrify this, but my case got transfered to 2nd tech who wanted me to install the new RDP client on the XP Pro box. I reported that this did not help and that trouble is backwards of what is being troubleshooted. As that was on Friday morning I still have not heard back yet from the 2nd tech about the real problem.

lila.godel · Feb 23, 2007, 02:24 AM

Quote:

Originally Posted by lila.godel

I have a support ticket in to Microsoft.

Just writing to update. After some clarification about the direction in which I am trying to connect the first tech suggested I disable UAC. After I e-mailed the tech to report that disabling UAC did not help I decided to do some testing.

I found that if I boot with the Safe Mode With Networking choice I can establish an RDP connection with no errors using the public host name of our SBS 2003 server (my VPN connection was no where to be found in this boot).

While I wait to hear from Microsoft on this latest development I will be checking to see if I can find any third party software that is conflicting as per the 4th post in this thread.

lila.godel · Feb 23, 2007, 03:17 AM

Quote:

Originally Posted by lila.godel

While I wait to hear from Microsoft on this latest development I will be checking to see if I can find any third party software that is conflicting as per the 4th post in this thread.

Another update. When I changed the Remote computer sound drop down from Bring to this computer to Do not play while not in Safe Mode With Networking I connected with no error. Looks like I will need to wait for updated audio drivers.

PangingJr · Feb 23, 2007, 03:26 AM

Keep up the finding, i will be learning from you.

Willy Foo · Sep 4, 2007, 06:34 PM

Bought a new Acer Travelmate 6292 notebook and when I tried Remote Desktop Connection, it hangs at "Enter your credentials" window.

It shows "Looking for credential tiles" but keeps searching and the input box never shows up.

Interestingly after I cancel, the "Remote Desktop Connection" window stalls but does not get a "No response" error.. just stays there and nothing can be input in that window.

I had to go to task manager to manually End Task.

Anybody has any clue?

Micric · Aug 13, 2009, 03:35 PM

Willy Foo, if I remeber rightly you have a biometric scanner, fancy name for a finger print scanner. If you have then the software that Acer supply is the problem. To bypass this yo need to do the following

1, Go to Start - > Run
2, type "control userpassword2"
3, go to the advanced tab and click "Manage Passwords"
4, add the server IP or FQDN to the list with the password you wish to use.
5, Set the credential type

Mac Daddy · Aug 14, 2009, 12:34 PM

I think perhaps this thread is a bit old Micric but thanks for the post and welcome to DH

Oct 24, 2006, 12:37 PM	#1
the don DriverHeaven Newbie Join Date: Oct 2006 Location: London, UK Posts: 3 Rep Power: 0	Vista and Remote Desktop Connection problem Hi I am able to remotely access my company server through XP's Remote Desktop Connection. I've recent installed Windows Vista RC1, and for some reason RDC doesn't seem to work. When I try to connect, first I get a 'Windows Security' box saying 'Looking for credential tiles...', then another box appears, saying 'Remote Desktop Connection has stopped working'. After that all I can do is close the program. I've taken screen dump of the error message, but can't work out how to post it here. Can anyone help me sort this out please? Thanks

Feb 1, 2007, 10:41 PM	#3
clicker666 DriverHeaven Addict Join Date: Aug 2003 Location: Lower Sackville, Nova Scotia, Canada Posts: 327 Rep Power: 0	Here's the fix: http://blogs.msdn.com/ts/archive/200...credentials_do I had the same problem, found that page in Google and it fixed it. Ignore the part with the server changes, just the client parts. __________________

Feb 5, 2007, 08:28 PM	#5
clicker666 DriverHeaven Addict Join Date: Aug 2003 Location: Lower Sackville, Nova Scotia, Canada Posts: 327 Rep Power: 0	That's a drag, Screwdriver is a nice program. Our 2x application client doesn't work since the new RDP came out either. Glad you figured it out. __________________

Aug 13, 2009, 03:35 PM	#11
Micric DriverHeaven Newbie Join Date: Aug 2009 Posts: 1 Rep Power: 0	Re: Vista and Remote Desktop Connection problem Willy Foo, if I remeber rightly you have a biometric scanner, fancy name for a finger print scanner. If you have then the software that Acer supply is the problem. To bypass this yo need to do the following 1, Go to Start - > Run 2, type "control userpassword2" 3, go to the advanced tab and click "Manage Passwords" 4, add the server IP or FQDN to the list with the password you wish to use. 5, Set the credential type

Aug 14, 2009, 12:34 PM	#12
Mac Daddy DriverHeaven Extreme Member Join Date: Jul 2002 Location: Ontario, Canada Posts: 7,950 Rep Power: 80 System Specs	Re: Vista and Remote Desktop Connection problem I think perhaps this thread is a bit old Micric but thanks for the post and welcome to DH __________________ "My mom said the only reason men are alive is for lawn care and vehicle maintenance." - Tim Allen

Feb 1, 2007, 08:11 PM	#2
lorio1936 DriverHeaven Newbie Join Date: Feb 2007 Posts: 2 Rep Power: 0	PLEASE!!!! If anyone has a clue - let me know too. Driving me insane!! Faulting application mstsc.exe, version 6.0.6000.16386, time stamp 0x4549b425, faulting module sdrdp5.dll_unloaded, version 0.0.0.0, time stamp 0x426803b7, exception code 0xc0000005, fault offset 0x02007390, process id 0x1404, application start time 0x01c7463e221c79eb.

Feb 5, 2007, 08:09 PM	#4
lorio1936 DriverHeaven Newbie Join Date: Feb 2007 Posts: 2 Rep Power: 0	FYI - my problem was due to a third party application causing the problem. I use Screwdriver by Tricerat for printing on the terminal server and this version (3.x) is not compatible with Vista.

Feb 23, 2007, 03:26 AM	#9
PangingJr Member Join Date: Mar 2003 Posts: 5,989 Rep Power: 71	Keep up the finding, i will be learning from you.

Sep 4, 2007, 06:34 PM	#10
Willy Foo DriverHeaven Newbie Join Date: Sep 2007 Posts: 3 Rep Power: 0	Bought a new Acer Travelmate 6292 notebook and when I tried Remote Desktop Connection, it hangs at "Enter your credentials" window. It shows "Looking for credential tiles" but keeps searching and the input box never shows up. Interestingly after I cancel, the "Remote Desktop Connection" window stalls but does not get a "No response" error.. just stays there and nothing can be input in that window. I had to go to task manager to manually End Task. Anybody has any clue?