Vista stuck at Logging Off Screen for hours

360_Rog · Aug 18, 2007, 08:41 AM

Hi,

I have an Acer Aspire 5102WLMi laptop. I've been running Vista Ultimate (Aero) on it for a month and it was working fine until a few days ago. Now I cannot log off, I cannot shut down, but I can hibernate, and sometimes I can restart. It takes 5 mins to get to the point where it even looks like it is starting to shut down, and then it switches to the "Logging Off" screen where I've let it sit all night long only to find that it still says "Logging Off" in the morning. MMC wouldn't work either so i couldn't even view the logs. ARGH!

I've restored the system back to an earlier point, and it took my Windows activation with it. ARGH! I don't know about you guys, but I really hate this limited Internet Activation scheme... especially if you need to troubleshoot and reinstall.

Anyway, has anyone had this experience, and does anyone have any idea how I can go about fixing it?

I've already run an sfc /scannow from the command prompt which stated that it could not fix everything (it got to 99% verified and said that there were corrupt files that could not be fixed).

The reason I think that it's one of the updates is because a friend of mine has a brand-new Dell which is exhibiting the exact same behaviour after running windows update and norton's internet security live update.

Should I just suck it up and reinstall?

PangingJr · Aug 19, 2007, 08:16 PM

if i ever had those problems, and if i can do it fast i would do just that, then try monitoring update history,
and i may have to exclude the update from installing again. sorry i can't be much help.

olt_edmund · Aug 27, 2007, 12:21 PM

Hi - just to let you know I'm having exactly the same problem on an Asus A8 laptop with Vista Business. It started about a week ago. It seems to be linked to a problem with IE7 and Outlook 2007 where HTML pages don't render although the processes appear to be running OK - something is locked, applications freeze and the system can't log off or reboot. The Previous Vista install on this machine was running fine for a number of months before this problem.

When the problem first occurred, I formatted the drive and reinstalled from scratch. I now have only Vista + Updates & Office 2007 and it is still broken.

Could it be to do with the recent Performance and Reliability Updates (KB938194 and KB938979)? Could you tell me whether you installed these?

TIA,
Edmund

WardenWolf · Sep 1, 2007, 07:36 PM

It's a driver problem. If the user-mode drivers refuse to unload (particularly support applications for things like soundcards and such), Vista can't fully shut down. Typically at this point, it's already saved your settings. Go ahead and press the reset switch. It won't hurt it. Chances are you're using unsigned drivers. See about updating them.

olt_edmund · Sep 1, 2007, 07:54 PM

I spoke to MS about this in the end and they pointed me towards an update to IE which seems to have done the trick so far:

KB937143

Hope it helps you guys.

Edmund

Aug 18, 2007, 08:41 AM	#1
360_Rog DriverHeaven Newbie Join Date: Mar 2006 Location: Vancouver, Canada Posts: 19 Rep Power: 0	Vista stuck at Logging Off Screen for hours Hi, I have an Acer Aspire 5102WLMi laptop. I've been running Vista Ultimate (Aero) on it for a month and it was working fine until a few days ago. Now I cannot log off, I cannot shut down, but I can hibernate, and sometimes I can restart. It takes 5 mins to get to the point where it even looks like it is starting to shut down, and then it switches to the "Logging Off" screen where I've let it sit all night long only to find that it still says "Logging Off" in the morning. MMC wouldn't work either so i couldn't even view the logs. ARGH! I've restored the system back to an earlier point, and it took my Windows activation with it. ARGH! I don't know about you guys, but I really hate this limited Internet Activation scheme... especially if you need to troubleshoot and reinstall. Anyway, has anyone had this experience, and does anyone have any idea how I can go about fixing it? I've already run an sfc /scannow from the command prompt which stated that it could not fix everything (it got to 99% verified and said that there were corrupt files that could not be fixed). The reason I think that it's one of the updates is because a friend of mine has a brand-new Dell which is exhibiting the exact same behaviour after running windows update and norton's internet security live update. Should I just suck it up and reinstall? __________________ Thermaltake Armor / Enermax Liberty 620W / DFI CFX3200 DR / Athlon 64 X2 4400+ / 2 GB OCZ Platinum PC3200 DDR / ATI x1800XT / 1x WDC 500 GB 7200 RPM SATA2 / 3x Maxtor 300 GB 7200 RPM SATA / 200 GB WDC IDE / 2 x LG 4167B DVD RAM / SoundBlaster X-Fi Platinum / Huppauge WinTV PVR 500 MCE

Aug 27, 2007, 12:21 PM	#3
olt_edmund DriverHeaven Newbie Join Date: Aug 2007 Posts: 2 Rep Power: 0	Vista stuck at Logging Off Screen forever Hi - just to let you know I'm having exactly the same problem on an Asus A8 laptop with Vista Business. It started about a week ago. It seems to be linked to a problem with IE7 and Outlook 2007 where HTML pages don't render although the processes appear to be running OK - something is locked, applications freeze and the system can't log off or reboot. The Previous Vista install on this machine was running fine for a number of months before this problem. When the problem first occurred, I formatted the drive and reinstalled from scratch. I now have only Vista + Updates & Office 2007 and it is still broken. Could it be to do with the recent Performance and Reliability Updates (KB938194 and KB938979)? Could you tell me whether you installed these? TIA, Edmund

Sep 1, 2007, 07:54 PM	#5
olt_edmund DriverHeaven Newbie Join Date: Aug 2007 Posts: 2 Rep Power: 0	MS update I spoke to MS about this in the end and they pointed me towards an update to IE which seems to have done the trick so far: KB937143 Hope it helps you guys. Edmund

Aug 19, 2007, 08:16 PM	#2
PangingJr Member Join Date: Mar 2003 Posts: 5,989 Rep Power: 71	if i ever had those problems, and if i can do it fast i would do just that, then try monitoring update history, and i may have to exclude the update from installing again. sorry i can't be much help.

Sep 1, 2007, 07:36 PM	#4
WardenWolf DriverHeaven Junior Member Join Date: Jul 2007 Posts: 43 Rep Power: 0 System Specs	It's a driver problem. If the user-mode drivers refuse to unload (particularly support applications for things like soundcards and such), Vista can't fully shut down. Typically at this point, it's already saved your settings. Go ahead and press the reset switch. It won't hurt it. Chances are you're using unsigned drivers. See about updating them.