Help with Vista program uninstall issue

procupine14 · Apr 28, 2009, 04:04 PM

I have a friend's computer on my table today and there are some issues that I can't figure out. She tried to uninstall AVG anti-virus from her computer and got all kinds of problems with that. So she went to AVG's site and got a removal tool in order to uninstall AVG. That all went well but now the big problem. She is now unable to uninstall other programs. During the uninstall process the computer either freezes up or throws an error message about the uninstaller tool for windows is missing and/or there is a ghost uninstaller tool installed. HUH!?!?!

If anyone can help me out with this I'd appreciate it.

keypadph · Apr 28, 2009, 04:06 PM

hi im just new to this site.. help me pls

Mac Daddy · Apr 29, 2009, 12:25 AM

That is really odd I don't use AVG so not completely sure. Have you removed all traces of AVG using the Vista uninstall program in the control panel?

Might have to run a registry cleaner perhaps something is corrupt ... all I can think of.

procupine14 · Apr 29, 2009, 03:43 AM

Well there is no trace of AVG anywhere via the removal tool that she downloaded from AVG in order to fix a problem she was having when trying to uninstall it. Ever since then its been down hill.... At this point I've already tried a system restore and various other things and I am waiting to hear back from Gateway on maybe sending me a recovery disk since they were so gracious enough to exclude it from the bundle when she bought this thing. In any case the only thing that seems left to do is backup some files and reinstall windows. i haven't seen this problem before and neither have anyone that in know personally and a Google search came up null so WTF. lol

Mac Daddy · Apr 29, 2009, 12:10 PM

Something may still be in the registry that's how Norton's copy protection works(or used to). I did a quick google myself check the last post in this thread it is recent and might help.

(I am not familiar with this site)
Issue with removing Avg to install kapersky - Networking Hardware Configuration

Other than that I am thing reinstall too.

BlueMak · Apr 29, 2009, 01:01 PM

Have you tried booting in safe mode? Then see if it is still available to uninstall there?

What program did you receive from Avira? Can you send me a link?

One thing you could try is to re install AVG, reboot, then uninstall.
Are you sure she originaly uninstalled it properly?
What kind of problems did she encounter exactly while uinstalling it?

procupine14 · Apr 30, 2009, 10:13 PM

Tried booting in safe mode throws the same error message at me. "Windows uninstall tool is missing" in a nut shell thats the message. Just a removal tool I am unsure what they gave her as I didn't look at it but I can check. Supposedly there have been major problems uninstalling AVG from certain Vista computers and Avira has provided a 'removal tool' that correctly uninstalls AVG. The problem before she downloaded Avira's removal tool was that she was unable to uninstall AVG at all. She would click on the 'uninstall AVG' icon and the process would start and then her computer would lock up. She also tried going in through control panel and tried uninstalling it that way to the same result. (which is expected)

I agree there that I might try installing AVG again rebooting and then uninstalling it on the backside.

Mac Daddy · May 1, 2009, 12:08 PM

Frustrating issue you have there let us know how reinstalling and uninstalling works out for ya Bro.

Apr 28, 2009, 04:04 PM	#1
procupine14 Why is it Beeping!?!?! Join Date: Apr 2007 Location: USA, Missouri Posts: 1,400 Rep Power: 58 System Specs	Help with Vista program uninstall issue I have a friend's computer on my table today and there are some issues that I can't figure out. She tried to uninstall AVG anti-virus from her computer and got all kinds of problems with that. So she went to AVG's site and got a removal tool in order to uninstall AVG. That all went well but now the big problem. She is now unable to uninstall other programs. During the uninstall process the computer either freezes up or throws an error message about the uninstaller tool for windows is missing and/or there is a ghost uninstaller tool installed. HUH!?!?! If anyone can help me out with this I'd appreciate it. __________________ HTPC/file server: Windows 7 Ultimate 64-bit - AMD Phenom x4 9850 - 4GB OCZ DDR2 800 (2x2GB) - 1TB WD Black - 4 x 1TB Hitachi DeskStar in RAID 5 - ATi TV Wonder Digital Cable Tuner - HIS Raedon 4850 512MB - ASRock N68C-S UCC mobo - OCZ ModExtreme Pro 500W PSU GF's Gaming PC: Windows 7 Ultimate 64-bit - AMD Phenom 9850 - 4GB OCZ DDR2 1066 - 500GB Western Digital GP - HIS Raedon 5770 1GB - ASUS M3A78-EM - Zalman 650W PSU Media Streamer: Win 7 Pro 64-bit - AMD Athlon x2 3200+ - 4GB SuperTalent DDR2 800 - 250GB SeaGate Barracuda - MSI K9N6PGM2-V2 - ASUS Raedon 5450 SILENT - FSP group 250W PSU

Apr 28, 2009, 04:06 PM	#2
keypadph DriverHeaven Newbie Join Date: Apr 2009 Posts: 1 Rep Power: 0	Re: Help with Vista program uninstall issue hi im just new to this site.. help me pls

Apr 29, 2009, 12:25 AM	#3
Mac Daddy DriverHeaven Extreme Member Join Date: Jul 2002 Location: Ontario, Canada Posts: 7,950 Rep Power: 80 System Specs	Re: Help with Vista program uninstall issue That is really odd I don't use AVG so not completely sure. Have you removed all traces of AVG using the Vista uninstall program in the control panel? Might have to run a registry cleaner perhaps something is corrupt ... all I can think of. __________________ "My mom said the only reason men are alive is for lawn care and vehicle maintenance." - Tim Allen

Apr 29, 2009, 03:43 AM	Thread Starter #4
procupine14 Why is it Beeping!?!?! Join Date: Apr 2007 Location: USA, Missouri Posts: 1,400 Rep Power: 58 System Specs	Re: Help with Vista program uninstall issue Well there is no trace of AVG anywhere via the removal tool that she downloaded from AVG in order to fix a problem she was having when trying to uninstall it. Ever since then its been down hill.... At this point I've already tried a system restore and various other things and I am waiting to hear back from Gateway on maybe sending me a recovery disk since they were so gracious enough to exclude it from the bundle when she bought this thing. In any case the only thing that seems left to do is backup some files and reinstall windows. i haven't seen this problem before and neither have anyone that in know personally and a Google search came up null so WTF. lol __________________ HTPC/file server: Windows 7 Ultimate 64-bit - AMD Phenom x4 9850 - 4GB OCZ DDR2 800 (2x2GB) - 1TB WD Black - 4 x 1TB Hitachi DeskStar in RAID 5 - ATi TV Wonder Digital Cable Tuner - HIS Raedon 4850 512MB - ASRock N68C-S UCC mobo - OCZ ModExtreme Pro 500W PSU GF's Gaming PC: Windows 7 Ultimate 64-bit - AMD Phenom 9850 - 4GB OCZ DDR2 1066 - 500GB Western Digital GP - HIS Raedon 5770 1GB - ASUS M3A78-EM - Zalman 650W PSU Media Streamer: Win 7 Pro 64-bit - AMD Athlon x2 3200+ - 4GB SuperTalent DDR2 800 - 250GB SeaGate Barracuda - MSI K9N6PGM2-V2 - ASUS Raedon 5450 SILENT - FSP group 250W PSU

Apr 29, 2009, 12:10 PM	#5
Mac Daddy DriverHeaven Extreme Member Join Date: Jul 2002 Location: Ontario, Canada Posts: 7,950 Rep Power: 80 System Specs	Re: Help with Vista program uninstall issue Something may still be in the registry that's how Norton's copy protection works(or used to). I did a quick google myself check the last post in this thread it is recent and might help. (I am not familiar with this site) Issue with removing Avg to install kapersky - Networking Hardware Configuration Other than that I am thing reinstall too. __________________ "My mom said the only reason men are alive is for lawn care and vehicle maintenance." - Tim Allen

Apr 29, 2009, 01:01 PM	#6
BlueMak HH's Asteroids' Dominator Join Date: Nov 2004 Location: Hellas->Macedonia->Thessaloniki Posts: 13,483 Rep Power: 349 System Specs	Re: Help with Vista program uninstall issue Have you tried booting in safe mode? Then see if it is still available to uninstall there? What program did you receive from Avira? Can you send me a link? One thing you could try is to re install AVG, reboot, then uninstall. Are you sure she originaly uninstalled it properly? What kind of problems did she encounter exactly while uinstalling it? __________________ The people who are regarded as moral luminaries are those who forego ordinary pleasures themselves and find compensation in interfering with the pleasures of others(Bertrand Russell)"You go into Afghanistan, you got guys who slap women around for five years because they didn't wear a veil,You know, guys like that ain't got no manhood left anyway. So it's a hell of a lot of fun to shoot them." - Lt. Gen. James N. Mattis This is slavery, not to speak one's thought. [Euripides-The Phoenician Women (c.411-409 B.C.)] http://www.macedonia.info/FALLACIESANDFACTS.htm *Sic semper tyrannis.*

Apr 30, 2009, 10:13 PM	Thread Starter #7
procupine14 Why is it Beeping!?!?! Join Date: Apr 2007 Location: USA, Missouri Posts: 1,400 Rep Power: 58 System Specs	Re: Help with Vista program uninstall issue Tried booting in safe mode throws the same error message at me. "Windows uninstall tool is missing" in a nut shell thats the message. Just a removal tool I am unsure what they gave her as I didn't look at it but I can check. Supposedly there have been major problems uninstalling AVG from certain Vista computers and Avira has provided a 'removal tool' that correctly uninstalls AVG. The problem before she downloaded Avira's removal tool was that she was unable to uninstall AVG at all. She would click on the 'uninstall AVG' icon and the process would start and then her computer would lock up. She also tried going in through control panel and tried uninstalling it that way to the same result. (which is expected) I agree there that I might try installing AVG again rebooting and then uninstalling it on the backside. __________________ HTPC/file server: Windows 7 Ultimate 64-bit - AMD Phenom x4 9850 - 4GB OCZ DDR2 800 (2x2GB) - 1TB WD Black - 4 x 1TB Hitachi DeskStar in RAID 5 - ATi TV Wonder Digital Cable Tuner - HIS Raedon 4850 512MB - ASRock N68C-S UCC mobo - OCZ ModExtreme Pro 500W PSU GF's Gaming PC: Windows 7 Ultimate 64-bit - AMD Phenom 9850 - 4GB OCZ DDR2 1066 - 500GB Western Digital GP - HIS Raedon 5770 1GB - ASUS M3A78-EM - Zalman 650W PSU Media Streamer: Win 7 Pro 64-bit - AMD Athlon x2 3200+ - 4GB SuperTalent DDR2 800 - 250GB SeaGate Barracuda - MSI K9N6PGM2-V2 - ASUS Raedon 5450 SILENT - FSP group 250W PSU

May 1, 2009, 12:08 PM	#8
Mac Daddy DriverHeaven Extreme Member Join Date: Jul 2002 Location: Ontario, Canada Posts: 7,950 Rep Power: 80 System Specs	Re: Help with Vista program uninstall issue Frustrating issue you have there let us know how reinstalling and uninstalling works out for ya Bro. __________________ "My mom said the only reason men are alive is for lawn care and vehicle maintenance." - Tim Allen