Add/remove programs problem

rian222 · Jul 15, 2006, 12:58 AM

A while ago i installed Americas Army 2.6 for my PC. I played it and enjoyed it. Sometime later, I was offered the same game on a CD. I was curious to see if it had any extras on it so i installed it. It turned out to be ver2.3. So i tried to uninstall it and it said i have to uninstall the newer version first. I went to add/remove programs. And there were 2 entries for Americas Army. one was 1.90Gb and one was 1.96Gb. I guessed that the ver2.6 was the larger one so i uninstalled it. It went fine. Then, I tried uninstalling the other one, and it said I had to uninstall the newer version first, but i already did! I tried using CCleaner to clean up the registry, but it still doesn't work. Help plz.

Dyre Straits · Jul 15, 2006, 10:16 AM

When you go to the Add/Remove list again, I assume that the America's Army is listed twice, right?

I only have version 2.6 installed.

When I highlight the selection there's a new link that says, "Click here for support information."

Click on that to see if you can accomplish a Repair installation.

I'm kind of surprised you weren't prompted during the installation of an older version that you were doing so with a newer version already on the system. Surprised, but not shocked, that is.

Anyway, give the Repair a go and let us know if you continue to have problems.

rian222 · Jul 15, 2006, 10:23 AM

okay, i was wrong, it was the smaller version i tried to uninstall that went sucessfully. It was 2.3 for the smaller version and 2.5 for the larger one. After I uninstalled the 2.3, there is only one entry in the add/remove programs menu. I don't know why it says it is ver2.5 because im pretty sure i patched it up to 2.6. The thing you told me to do just gives me a link to the u.s. army page and tells me the version number of the AA installed.

Dyre Straits · Jul 15, 2006, 11:10 AM

Quote:

Originally Posted by rian222

okay, i was wrong, it was the smaller version i tried to uninstall that went sucessfully. It was 2.3 for the smaller version and 2.5 for the larger one. After I uninstalled the 2.3, there is only one entry in the add/remove programs menu. I don't know why it says it is ver2.5 because im pretty sure i patched it up to 2.6. The thing you told me to do just gives me a link to the u.s. army page and tells me the version number of the AA installed.

Do you have XFire or GameShadow? If so, run either of those and scan your games for updates. That should update your version to 2.6 for sure.

rian222 · Jul 15, 2006, 07:41 PM

well, my version IS 2.6, i don't know why it says 2.5. Maybe just becaseu i downloaded the full game for 2.5 and just patched it up to 2.6.

Dyre Straits · Jul 15, 2006, 08:08 PM

Quote:

Originally Posted by rian222

well, my version IS 2.6, i don't know why it says 2.5. Maybe just becaseu i downloaded the full game for 2.5 and just patched it up to 2.6.

Where exactly are you seeing it say 2.5?

rian222 · Jul 16, 2006, 02:32 AM

When I click on 'Click here for support information', it comes up with a window that says version: 2.5

What if I Just delete the whole Americas Army folder, and use CCleaner to clean the registry?

Dyre Straits · Jul 17, 2006, 08:33 AM

Quote:

Originally Posted by rian222

When I click on 'Click here for support information', it comes up with a window that says version: 2.5

What if I Just delete the whole Americas Army folder, and use CCleaner to clean the registry?

That's likely how I'd go about it at this point.

You can then also remove the Entry for it from the Uninstaller in CCleaner.

rian222 · Jul 17, 2006, 09:25 AM

ok, i tried that and everything went fine until I tried to remove the entry from CCleaner. It says

'Cannot delete MSI Installer'

Dyre Straits · Jul 17, 2006, 10:09 AM

How many times have you run the CCleaner Issues app? Sometimes I have to run it 3 or 4 times when cleaning up something like this. One time won't usually do it as one run may create new obsolete entries. So, run it again until you get No Issues Found.

rian222 · Jul 17, 2006, 08:25 PM

I ran it until it said no issues found

>GSXR<mrbusa · Jul 17, 2006, 08:56 PM

what you want to do is a complete cleanup of the registry of any refference to this game and start over... ccleaner does not do a very good job of cleaning the registry,as a matter of fact it sucks for this purpose....first you want to delete all folders related to americas army install.look in c drive and local setting under app data.make sure your pc is setup to NOT hide system files or hidden files.do that in your folder options of explorer.then you want to run regedit and delete any keys in local machine and current user tree.then ru regseeker or another registry cleaner that has a search option and search for anything related to americas army.also run the cleaner and see what it finds.DONT delete anything that you d arent sure needs to be deleted.this is something that takes a little time to learn where everything is in your registry and no time like the present.i spend alot of time in the registry of my system.i dont play this game so i am not sure where all the folders and files for this game are.

rian222 · Jul 17, 2006, 11:19 PM

Yay! it worked like a charm! Thanks for all the help Dyre Straits and >GSXR<mrbusa

Jul 15, 2006, 12:58 AM	#1
rian222 HardwareHeaven Lover Join Date: May 2006 Posts: 183 Rep Power: 0	Add/remove programs problem A while ago i installed Americas Army 2.6 for my PC. I played it and enjoyed it. Sometime later, I was offered the same game on a CD. I was curious to see if it had any extras on it so i installed it. It turned out to be ver2.3. So i tried to uninstall it and it said i have to uninstall the newer version first. I went to add/remove programs. And there were 2 entries for Americas Army. one was 1.90Gb and one was 1.96Gb. I guessed that the ver2.6 was the larger one so i uninstalled it. It went fine. Then, I tried uninstalling the other one, and it said I had to uninstall the newer version first, but i already did! I tried using CCleaner to clean up the registry, but it still doesn't work. Help plz.

Jul 15, 2006, 10:23 AM	Thread Starter #3
rian222 HardwareHeaven Lover Join Date: May 2006 Posts: 183 Rep Power: 0	okay, i was wrong, it was the smaller version i tried to uninstall that went sucessfully. It was 2.3 for the smaller version and 2.5 for the larger one. After I uninstalled the 2.3, there is only one entry in the add/remove programs menu. I don't know why it says it is ver2.5 because im pretty sure i patched it up to 2.6. The thing you told me to do just gives me a link to the u.s. army page and tells me the version number of the AA installed.

Jul 15, 2006, 07:41 PM	Thread Starter #5
rian222 HardwareHeaven Lover Join Date: May 2006 Posts: 183 Rep Power: 0	well, my version IS 2.6, i don't know why it says 2.5. Maybe just becaseu i downloaded the full game for 2.5 and just patched it up to 2.6.

Jul 16, 2006, 02:32 AM	Thread Starter #7
rian222 HardwareHeaven Lover Join Date: May 2006 Posts: 183 Rep Power: 0	When I click on 'Click here for support information', it comes up with a window that says version: 2.5 What if I Just delete the whole Americas Army folder, and use CCleaner to clean the registry?

Jul 17, 2006, 09:25 AM	Thread Starter #9
rian222 HardwareHeaven Lover Join Date: May 2006 Posts: 183 Rep Power: 0	ok, i tried that and everything went fine until I tried to remove the entry from CCleaner. It says 'Cannot delete MSI Installer'

Jul 17, 2006, 08:25 PM	Thread Starter #11
rian222 HardwareHeaven Lover Join Date: May 2006 Posts: 183 Rep Power: 0	I ran it until it said no issues found

Jul 17, 2006, 08:56 PM	#12
>GSXR<mrbusa im a FREAK Join Date: Feb 2004 Location: Portland, OR Posts: 2,107 Rep Power: 0 System Specs	what you want to do is a complete cleanup of the registry of any refference to this game and start over... ccleaner does not do a very good job of cleaning the registry,as a matter of fact it sucks for this purpose....first you want to delete all folders related to americas army install.look in c drive and local setting under app data.make sure your pc is setup to NOT hide system files or hidden files.do that in your folder options of explorer.then you want to run regedit and delete any keys in local machine and current user tree.then ru regseeker or another registry cleaner that has a search option and search for anything related to americas army.also run the cleaner and see what it finds.DONT delete anything that you d arent sure needs to be deleted.this is something that takes a little time to learn where everything is in your registry and no time like the present.i spend alot of time in the registry of my system.i dont play this game so i am not sure where all the folders and files for this game are.

Jul 17, 2006, 11:19 PM	Thread Starter #13
rian222 HardwareHeaven Lover Join Date: May 2006 Posts: 183 Rep Power: 0	Yay! it worked like a charm! Thanks for all the help Dyre Straits and >GSXR<mrbusa