[Captain EBD]

Ok, lately i've been having some problems with Windows...

Im running Windows XP Professional w/ SP2...

Anyways, Some of the problems are - 1 night I hit [Windows Key] + L to do a fast switch and left some downloads and instant messanger open on my account. I came back in the morning - entered my password - and windows logged back on as if i logged off fully or I restarted. It reloaded explorer shell and all my start up programs without my downloads open or instant messanger...

Another problem is one night i decided not to fast switch off windows while i was downloading, so i left my windows account open with my downloadings open and my instant messanger and turned off my monitor. Next morning i come back, turn on the monitor...and find both my downloads and instant messanger closed...

FINALLY - today, i was surfing the web normally, typing addresses etc...then all of a sudden - my windows shut down (crashed) and restarted back to my login window...

I dunno whats going on, i decided to post these problems just to see if someone has been experencing these problems or maybe someone has some helpful ideas for me to try to stop these problems...

For now, im gonna try again - leaving my windows account logged on with downloads and messanger open - see if it happens again...

[PangingJr]

can't really tell as of now what could have caused this to happen..
but i'd recommend to have a firewall on, change your Windows login password,
and you might also want to edit your Local Security Settings (Run -> secpol.msc) to enable auditing of account logon events and logon events, so that you can check in the Event Viewer/Security (eventvwr.msc) to see if anyone is attempting access to your PC.

[Captain EBD]

I dont think its a hacker/virus problem... if thats that your thinking - think its a windows problem, conflicting with itself or a program...

and btw: it HAPPENED AGAIN!!!...computer just shutdown and restarted, didn't do the "Windows is Shutting Down, Saving Settings...blah blah blah, etc etc etc" It didn't do any of that - just wen't black - shut down, and restarted on its own back to Login Window...

...helppp

[eggs420]

check your event log with start, run eventvwr. Look under system and see what errors/warnings are generated just before the shutdown..

[Captain EBD]

im looking under system - only see 1 error

"The DNS proxy agent was unable to read the local list of name-resolution servers from the registry. The data is the error code.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp."

...

...don't know what to look for - all the rest say Type: Information, dosn't looking like anything out of the normal...

[PangingJr]

Go into the System Properties (Run -> sysdm.cpl), Advanced, Startup and Recovery, click settings and uncheck in front of the Automatically restart in the System failure section,
if you get a BSOD, try getting all the info of the error message and code, then post the info.

[Captain EBD]

ok, i unchecked that...

...now its time to wait...for another crash...

[PangingJr]

How's it going ?

[Captain EBD]

so far no restarts...i've left the computer downloading, etc overnight with my windows account still logged in and nothing has gone wrong so far...

i havn't tried doing [Windows Key] + [L] fast switch yet...gonna try that tonight while leaving something working on my account, and if it reloads my shell without my programs i left running ill post again...

[PangingJr]

Okay, keep us posted.

[Captain EBD]

ok well the overnight download in fast switch mode was ok for that night....but just right now a few minutes ago i just got the BLUE SCREEN OF DEATH! !!!!

Heres what it said in its entiredy:

-------------------------------------------------------------------------

A Problem has been detected and windows has been shut down to prevent damage to your computer.

IRQL_NOT_LESS_OR_EQUAL

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware of software manufacter for any windows updates your might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS Memory Options such as caching or shadowing. If your neeed to use Safe Mode to remoeve or disable components, restart your computer, Press F8 to select Advanced Startup Options and then select Safe Mode.

Technical Information:

***STOP:0x0000000A (0x00000016, 0x00000002, 0x00000000, 0x804DC352)

Beginning dump of physical memory
Physical memory dump complete

Contact your system administrator or technical support group for further assistance.

-------------------------------------------------------------------------

End of BLUE SCREEN OF DEATH ...message...

[PangingJr]

Check this page http://aumha.org/win5/kbestop.php#0x0a for a possible cause of the stop error and might be a solution there.

[Captain EBD]

what is this site saying to do ???....confusing...

[PangingJr]

read the whole section of the "0x0000000A: IRQL_NOT_LESS_OR_EQUAL", and try to follow the General Troubleshooting of STOP Messages checklist, also check out the MS Knowledge base links you see on the page. be patient on this, give it more time and maybe you can stop the problem. what i would do is i'd just copy/paste the thing that i think it would help, but in this case i can't do that since there're alot of contains and things that need to be covered, so you should do the reading yourself.

[Captain EBD]

---------------------------------------------------------------------------

1. Examine the “System” and “Application” logs in Event Viewer for other recent errors that might give further clues. To do this, launch EventVwr.msc from a Run box; or open “Administrative Tools” in the Control Panel then launch Event Viewer. (No Warning/Errors in Event Viewer say what is the cause of my problem)

2. If you’ve recently added new hardware, remove it and retest. (Did not install new hardware)

3. Run hardware diagnostics supplied by the manufacturer. (Nope)

4. Make sure device drivers and system BIOS are up-to-date. (Up-to-date)

5. However, if you’ve installed new drivers just before the problem appeared, try rolling them back to the older ones. (Did not install new drivers)

6. Open the box and make sure all hardware is correctly installed, well seated, and solidly connected. ( All hardware is installed correctly/connected)

7. Confirm that all of your hardware is on the Hardware Compatibility List. If some of it isn’t, then pay particular attention to the non-HCL hardware in your troubleshooting. (All hardware is the same, no recently installed hardware - all is compatible with each other)

8. Check for viruses. (No viruses/spyware)

9. Investigate recently added software. (might be a problem, don't know for sure though: Installed TuneUP Utilities 2004 and DAEMON Tools recently - problems started few days after installation)

10. Examine (and try disabling) BIOS memory options such as caching or shadowing. (My computer is a Dell Dimension 8100, the BIOS is very limited, don't think I can do this in my BIOS)

--------------------------------------------------------------------------

"If you encounter this error while upgrading to a newer version of Windows, it might be caused by a device driver, a system service, a virus scanner, or a backup tool that is incompatible with the new version."

-I've been closing my anti-virus/firewall program recently to save resources while playing games. I run PC-cillin 2002, i close the program entirly, disable real-time scan, plus i got into task manager and end process to 'PCCClient.exe' - 'pccguide.exe' - and 'PCCPFW.exe'. Dunno if this caused my problem but it might be, im going to leave it on from now on and see if it changes anything...

[PangingJr]

that might be.

not sure if the Trend Micro Support Tool (PCCTool.exe) is available in the PC-cillin 2002 version. if it came with this version (check it out the tool would be in the program folder) i'd suggest you use the tool to properly shut down antivirus before playing the game.

[Captain EBD]

'02 has pcctool.exe, but how do you use it to shut down the entire program and everything else related to Pc-cillin with this tool?

[PangingJr]

see the pic i posted in this - http://www.hardwareheaven.com/showthre...hlight=pcctool

go to Quit All Modules setthngs (no need to reboot).

or you can try using the Start up tab, and the settings tab then reboot.

check it out.

i'd also like you to consider upgrade the product, it all up to you, check it out later.. D/L a trial version of the Trend Micro PC-cillin Internet Security 2005
or 2004 version (not sure if this version is still obtainable.)
these two version are alot better than the one your are using.

[Captain EBD]

umm...mine seems to be a LITTLE different... i have Pc-cillion 2002... can you still do it

heres some screenshots



--------------------------

[PangingJr]

nope you can't do it with the tool, it does not seems to have option to shutdown antivirus.
but i'm sure a newer version has it.

IF you want you can D/L the trial version of the Trend Micro PC-cillin Internet Security 2005.
then open/unpack the installer (not to install it, just open/extract it with Winrar) and to see if you can use the newer version of the PCCTool.exe,
it's a standalone program, and you might be able to use it.

>>> do you still get the stop error message ?

[Captain EBD]

Originally Posted by Ctrl-Alt-Del

>>> do you still get the stop error message ?

...great...

yeah ok ill try that.

I havn't gotten the stop error lately, think the last time i got it was because i shut down all pc-cillin processes, im leaving them all on for now. If it happens again then that means it something else - I'll keep you informed on any changes.

[PangingJr]

ok.