[LuCifer]

Well I Don't even know how this Started Showing up when ever I enter Windows But I get it...and its Getting on my Nerves... and Really need Help. If anyone has ever had this Problem or I don't even know what it is...But when ever I startup asoon as I get in Desktop these two little windows Come up...One Says "Windows Installer" Preparing to Install... and The Other Says..."Norton Anti-Virus 2005" "does not Support the Repair feature,please uninstall and reinstall." and I'm Like... So Please Help me. Thanks for Any Replies.(I would like to Attach files so you guys can see but I Don't know how... it said Something about my File was to Big and that the Max was only 1kb and My file was 2.25kbs So...)

[MythicaL]

It sounds as if something is scheduled to run on startup every time.

Go to Run from the start menu, and type 'msconfig' (XP only). Click the Startup tab, and uncheck the ones you don't need. And if the Norton Antivirus selection is there, uncheck it and it shouldn't come up on startup anymore

[Yousaif]

Found an article on Symantec's site that talks about that problem http://service1.symantec.com/SUPPORT/nav.nsf/docid/2004090712504306?OpenDocument&src=hot&prod=Norton% 20AntiVirus&ver=2005&csm=no&tpre==


It is Document ID:2004090712504306. Hope that helps.

[daedal]

You can also verify your "hidden" boot items in your registry. Click Start, head to "Run" and type in "regedit" and follow the paths below. In those "Run" folders, you will find every item that is set to run on startup based on registry entry. You can clear the rest (if any) with MSConfig as Mythical pointed out.

HKEY_LOCAL_MACHINE/Software/Microsoft/Windows/Current_Version/Run
HKEY_CURRENT_USER/Software/Microsoft/Windows/Current_Version/Run

[LuCifer]

Well I Didn't find anything about that Norton Crap in the "msconfig" nor the "redegit" although I Did Find some things I thought I had Already Deleted From my System So I was Like WTF?! But Deleted them again... and that Article Says to Uninstall and reinstall and I have already done that twice and Still The Same Darn thing...and The Thing that gets me Pissed the Most is that I Don't even know what it is and What its Trying to Do... But Yeah I Still have this Dang thing Showing up when ever Windows Starts... But thanks for all you Guy's Help... But if anything Else Comes up or Something You Guys might think would be Useful to Me Feel Free to Post them up I'll read'em and try to Fix this Little Problem I have...

[nitrousoxide52]

Check runonce in regedit also, thats usually where installers show up in regedit.

[LuCifer]

How do I Find that? (runonce)Like go to "redegit" then Where?

[Tipstaff]

START, RUN, Regedit, then look for:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\

Inside there is Run, -Run, Runonce, RunOnceEX, RunServices, RunServicesOnce.

Question for you (and something to try): When you installed Norton 2005, and then uninstalled it, did you remember to reboot before during each step? I would install it, reboot, shutdown, reboot, then uninstall it. Also, make sure you don't have any programs that watch your registry for changes such as Spybot S&Ds TeaTimer, or AdAwares Adwatch turned on when you are doing this as they will put those changes back into the registry.

Also, go into Control Panel, Administrative Tools, Services. Look for anything related to Norton, and Stop, then Disable them AFTER you have uninstalled Norton, but BEFORE you reboot.

Lastly, you can try to run a program like CCleaner just after you have uninstalled Norton. It will scan your registry for any 'lost' or 'broken' listings, and it may find the one for the installer, and clean it out.

-Tip

[PangingJr]

this exact problem can/may occur if you've changed or moved the program shortcuts within the Start menu, in order to stop the Windows Installer and the NAV warning message from happening every time the Windows starts you'll need to place program shortcuts at the original location where the program expects them to be.

[LuCifer]

That Sounds like it Might Work Because I did Change Location of the Shortcuts...I moved them... I put them Like in Accessories Then System Tools... So Let Me Go ahead and try it... Thanks Ctrl-Alt-Del... But if that Doesnt work... I'm goin to have to Try what Tipstaff Said... Thanks Guys. Now Let me Go and Try it...

[PangingJr]

if that's does not work-- meaning you've tried moving all the shortcuts to the original location manually, but the warning still showing...

then, follow the steps you see in the article posted by Yousaif, to un-install (then try to do a clean un-install again manually after using the Add/Remove) and re-install the program and see if this time all of the entries has been set and coorects the problem, then try removing the program again if you don't want to use this program any more.

[PangingJr]

one thing that you should not do is to use a registry cleanner program to fix this problem. you've already known what the problem is and you won't need more problem as of yet, fix the original problem first. for how to manually clean un-install the program, i believe, it is there in the article.

[LuCifer]

Yeah! I Fixed it! Thanks Ctrl-Alt-Del. Man... I Can not Believe it was Because of me Changing the the Shortcut Locations... LMFAO! I'm Such a Noob! But Yeah Thanks a lot for all your Help Guys... Well Thanks...Now I know what Not to Do... LOL

[PangingJr]

NP. glad it worked just like that.

[PangingJr]

allow me to explain a bit about this problem since i've responded to this thread with a very short messages earlier.

this's a registry problem, the changed that you've made in the Start menu's had caused registry problem and then the program's setting conflicts.
this problem can occur in any Windows user who have changed the Start menu's entry and any program can cause this problem (but not all programs causes this).

trying to use any registry cleanner to fix this registry problem can sometimes do more harm than good. it may detect the entries as something that we cannot make a prediction about and offeres a wrong solution for the entries. it would be best if it helps, but if it would not and moved around the entries even more then it'll be hard for us to fix this problem.

[Tipstaff]

ooo.. never occured to me. Thanks for catching that Ctrl.

-Tip

[PangingJr]

in the case of the installation of a program that uses Windows Installer technology to be installed is interrupted and the program setup cannot be finished you can use the "Windows Installer Clean Up Utility" (MSICUU.EXE for Windows NT) to remove Windows Installer settings from your computer first, and then you can try to reinstall the program.

with NAV, symantec provides a very good info on how to manually remove the program.
NAV installs/uses a lot of registry, a lot of references in many registries and a lot of settings. i'd suggest anyone who has problem with NAV either with the installation/uninstall or to uninstall-reinstall the program when having problem on any part of the program to follow the steps you see at the symantec site, it would be the best way to do.

but that are for a bigger problem than this. in this case, there is no problem with the installation of the program. however, there are some small changes within the Start menu's which's made by the user, this can cause the problem due many refs between the two programs, from one registry key to another.
you might have seen this similar problem with older version of MS Office before, the Office can do a repair on/by its own but this program cannot repair itself,
so it try to re-install due to some of registry misplaced, but it just can't because it need to be uninstall first. that's about it.

[LuCifer]

Well Thanks bro... I never Knew anything about that... But now I know...

[DarkFoss]

Ugg, I had a similar error just over a year ago. When I installed Alc 120 and enabled the virtual drive.
For some ungodly reason instead of taking an unused drive letter it bumped all my partitions down a notch. Since I have most programs installed on the E partition like Norton's and MS Office you can imagine the havok that was created. I saw that error and a whole lot more. I had to go into the admin tools, computer management, disk management and manually assign new letters, reboot and then finally get them assigned to their original state took 4 restarts.
Great tips all! I hadn't even heard of the "Windows Installer Clean Up Utility" (MSICUU.EXE for Windows NT) before! Filed that one away for future reference

[PangingJr]

maybe that would be something similar to what i had seen years ago,
but problem was caused by a 3rd party registry tools, not from virtual drives.
i used to have Offices installed outside the Windows partition,
one of a worker's boy friend came in and installed a registry tools on her PC,
the tools was one of Norton product, can't remember name of the tools now but it's for cleaning or fixing registry, next day she had problem with Office, many errors and things with Offices went wrong and could not used it, then some programs in system tray just quitted when pointing mouse at it. as i knew later when i saw the registry tools records that it found a lot of registry keys and moved around, remove somes so to fix the Windows registry, but it was not and caused many problems instend. i'd not spent time trying to know the tools at all just helped her to restore the whole Windows system from a backup, and told her to forget about the registry tools but did some tweaks on the Windows for her instend.

anyway, here's an info of the Windows Installer Clean Up Utility.

Originally Posted by Taken from readme file of the program...

The Windows Installer Clean Up Utility is designed to allow you to safely remove Windows Installer settings from your computer in the event of a problem. Although the Windows Installer is designed to be very robust, it is possible for Windows Installer to become damaged if:

- Your computer's registry becomes corrupt
- You or someone else inadvertantly changes a registry setting used by the Windows Installer, resulting in a problem
- The installation of a program that uses Windows Installer (for example, Microsoft Office 2000) is interrupted
- There are multiple instances of Setup running simultaneously, or an instance of Setup is "blocked"

There were two versions of the Windows Installer Clean Up Utility:
MSICU.EXE (designed for use in Windows 95 and Windows 98), and MSICUU.EXE (designed for use in Windows NT). This version of the Windows Installer Clean Up Utility will work properly on all 32-bit Windows operating systems.