WARNING!! BEWARE!! Current Windows Updates!!!

Dyre Straits · Apr 14, 2005, 04:50 AM

I just spent over a half hour of nail-biting, hope I can get this fixed anxiety.

What happened was, my computer has been slowly downloading the current Windows Updates today. (I'm on dial-up.) So, it finally completed these new downloads about 45 minutes or so ago.

I opted to install these and get them out of the way. Among this group that I got was a new Windows Installer 3.1. Don't yet know if this is the culprit or not, though. What happened was, after all the updates were installed I was prompted to reboot the computer. I did so.

Only, the computer would NOT boot to the Desktop. I would get just past the Windows XP logo with the animated blue dots and then .....NOTHING BUT BLACK SCREEN.

I went through rebooting the computer 3 times trying to get into normal Windows. No go! I also tried rebooting to the last good settings. Still no go!

So, I opted to go into Safemode (which worked, thankfully!) and uninstalled the updates that didn't have a date of install beside them. The first set of 4 updates didn't correct the problem.

What DID correct the problem was uninstalling the Windows Installer 3.1 and one other of the non-dated updates. (I think they're non-dated as they haven't yet successfully installed since the computer has yet to make it to normal Windows at this point.)

So, I'm now back into normal Windows after uninstalling all of these new updates and breathing a BIG SIGH of relief that these update/s didn't do more harm than it/they did.

So, BEWARE and BE WARNED! If you're doing the updates, do them ONE-AT-A-TIME so we can find out which of them may be the cause of this problem....if anyone else is, indeed, affected.

Dark Lord · Apr 14, 2005, 05:17 AM

and i was just thinking about installing these too. i think ill pass.

crlorentzen · Apr 14, 2005, 06:00 AM

no problem here with any of the updates.

BWX · Apr 14, 2005, 06:29 AM

Your problem was probably with your connection, you probably got a corrupted download. They all installed smoothly for my yesterday.

Dyre Straits · Apr 14, 2005, 06:45 AM

Quote:

Originally Posted by BWX

Your problem was probably with your connection, you probably got a corrupted download. They all installed smoothly for my yesterday.

That's possible and even crossed my mind. However, there were no errors or warnings during the installation process. Seems there would be at least that if the files or a file were corrupted.

To be safe, though, I've reported the problem to Microsoft and hope to get a reply from them 'within 1 business day'.

bake15 · Apr 14, 2005, 06:58 AM

no problems here.

TJ- · Apr 14, 2005, 07:03 AM

Quote:

Originally Posted by Dyre Straits

To be safe, though, I've reported the problem to Microsoft and hope to get a reply from them 'within 1 business day'.

depends if the bots are online

i got no problems with them

**MIG-31** · Apr 14, 2005, 07:03 AM

All downloads were smooth for me also.........the installer 3.1 were installed 2 days ago due to the redist were released before the other updates.

mike2h · Apr 14, 2005, 07:10 AM

downloaded & installed them all at once, no problems.

Dyre Straits · Apr 14, 2005, 07:16 AM

I sure hope I can find out just what went awry here. It's the first time in AGES that I've had a problem with any official Windows Updates.

BUT, I can tell you very emphatically that one of those (I suspect the Windows Installer 3.1) caused my system to misbehave.

Dyre Straits · Apr 14, 2005, 08:03 AM

Please excuse the double post here. (Unless someone else responds before I get this post made, that is.

)

Anyway, I have definitely found that the Windows Installer 3.1 doesn't like my system for one reason or another. Here's what I did:

I booted into Safemode and went directly to the Windows directory where the Updates are stored. From there I selected to run the Windows Installer 3.1 package and it extracted, examined my system, etc. and completed the installation and cleanup. Then, I opted to Not Restart Computer yet.

When all the windows were closed, I then selected the Restart the system.

It FAILED to get to the Desktop after 3 more attempts to do so.

So, I then went back to Safemode and Uninstalled the program once again. This time, however, things were screwed up enough that even after uninstalling it, the system still wouldn't get into normal Windows.

So, at that point I had to select the "most recent .....that worked" option. That worked! I'm back into normal Windows again.

So, I went to the Event Viewer, clicked on System and here's a small section of the errors that occured during the 3 attempts to get into normal Windows:

Now, when I click on some of those errors to see the details I find that it says there were several essential boot files that failed to load. So, something is creating havoc in my system when I try to install this Windows Installer 3.1.

Hope this gets corrected soon. I can't believe I'm the only one in the world having this problem.

The_Neon_Cowboy · Apr 14, 2005, 09:32 AM

installed them all, no problems here

PangingJr · Apr 14, 2005, 10:47 AM

i went to the WU site and then D/L these updates files first and install them off-line.

These Security Update and Cumulative Security Update are for XP Service Pack 2,
they are for my XP SP2 systems, and they could differ from your system.

Windows Installer 3.1 Redistributable
http://www.microsoft.com/downloads/d...displaylang=en

Security Update for Windows XP (KB893086)
http://www.microsoft.com/downloads/d...displaylang=en

Security Update for Windows XP (KB893066)
http://www.microsoft.com/downloads/d...displaylang=en

Cumulative Security Update for Internet Explorer for XP Service Pack 2 (KB890923)
http://www.microsoft.com/downloads/d...displaylang=en

Security Update for Windows XP (KB890859)
http://www.microsoft.com/downloads/d...displaylang=en

bananaman · Apr 14, 2005, 11:04 AM

I didn't have any probs either, also installed them on my GF laptop and no problems

nana

PangingJr · Apr 14, 2005, 12:14 PM

Quote:

Originally Posted by Dyre Straits

So, something is creating havoc in my system when I try to install this Windows Installer 3.1.

i'm not sure what's causing the initial problem,
but i'd not think the Windows Installer 3.1 updates is the one that causes this either.

it could be from one of the hotfixes, hard to tell.
here are the Windows system files that get updated on each hotfix,
hope i got them all correctly. and you can get something from the event logs.

Quote:

==================================================
Name : KB893803
Description : Windows Installer 3.1 (KB893803)
Display Version : 3.1
Update Type : Update
Operating System : Windows XP
Uninstall Command : C:\WINDOWS\$MSI31Uninstall_KB893803$\spuninst\spun inst.exe

msi.dll - Windows Installer
msiexec.exe, msihnd.dll - Windows® installer
msimsg.dll - Windows® Installer International Messages
msisip.dll - MSI Signature SIP Provider
==================================================
==================================================
Name : KB893086
Description : Windows XP Hotfix - KB893086
Update Type : Update
Operating System : Windows XP
Uninstall Command : C:\WINDOWS\$NtUninstallKB893086$\spuninst\spuninst .exe

shell32.dll - Windows Shell Common Dll
==================================================
==================================================
Name : KB893066
Description : Windows XP Hotfix - KB893066
Update Type : Update
Operating System : Windows XP
Uninstall Command : C:\WINDOWS\$NtUninstallKB893066$\spuninst\spuninst .exe

tcpip.sys - TCP/IP Protocol Driver
==================================================
==================================================
Name : KB890923
Description : Windows XP Hotfix - KB890923
Update Type : Update
Operating System : Windows XP
Uninstall Command : C:\WINDOWS\$NtUninstallKB890923$\spuninst\spuninst .exe

browseui.dll - Shell Browser UI Library
cdfview.dll - Channel Definition File Viewer
iepeers.dll - Internet Explorer Peer Objects
inseng.dll - Install engine
mshtml.dll - Microsoft (R) HTML Viewer
msrating.dll - Internet Ratings and Local User Management DLL
shdocvw.dll - Shell Doc Object and Control Library
shlwapi.dll - Shell Light-weight Utility Library
urlmon.dll - OLE32 Extensions for Win32
wininet.dll - Internet Extensions for Win32
==================================================
==================================================
Name : KB890859
Description : Windows XP Hotfix - KB890859
Update Type : Update
Operating System : Windows XP
Uninstall Command : C:\WINDOWS\$NtUninstallKB890859$\spuninst\spuninst .exe

authz.dll - Authorization Framework,
ntkrnlmp.exe, ntkrnlpa.exe, ntkrpamp.exe, ntoskrnl.exe - Kernel & System,
user32.dll - Windows XP USER API Client DLL,
win32k.sys - Multi-User Win32 Driver,
winsrv.dll - Windows Server DLL
==================================================

Dyre Straits · Apr 14, 2005, 12:35 PM

Ctrl-Alt-Del,

You must have skimmed over my post about the last episode. The ONLY new update I tried to install was the Windows Installer 3.1. I did it alone without installing anything else. When I went to reboot the system would NOT go to the Login screen or to the Desktop.

So, based on that, it's the Installer 3.1. Can't be anything else.

PangingJr · Apr 14, 2005, 12:56 PM

you're right, sorry about that.

ok, the Windows Installer depends on the Remote Procedure Call (RPC),
so it would not be because of Windows services since the Windows Installer is set to demand (manual) start up, have not yet checked the default setting but mine is on demand and you'll not disable the RpcSs anyway.
i'd have to look it up and see if anything like this has been popped up already. later.

BWX · Apr 14, 2005, 09:01 PM

Quote:

Originally Posted by Dyre Straits

Ctrl-Alt-Del,

You must have skimmed over my post about the last episode. The ONLY new update I tried to install was the Windows Installer 3.1. I did it alone without installing anything else. When I went to reboot the system would NOT go to the Login screen or to the Desktop.

So, based on that, it's the Installer 3.1. Can't be anything else.

Can you uninstall the update and redownload/install it?

Dyre Straits · Apr 14, 2005, 09:52 PM

Quote:

Originally Posted by BWX

Can you uninstall the update and redownload/install it?

It's not the file. I like to live dangerously and just now burned the contents of the Software Distribution folder to a CD. Then I put the CD in my other XP Home machine and installed the Windows Installer 3.1 without any problem. Booted right up and it's working fine. So, it's not a corrupted download as I pretty much deducted from the fact that there was no error reported during its installation on this machine.

Still waiting to hear from MS about this, too.

nitrousoxide52 · Apr 14, 2005, 10:20 PM

All installed without a hitch here.

El Kapitano · Apr 15, 2005, 12:28 AM

No problems here at home either, along with (at work) 4 new dells, 1 compaq, 1 advent, 2 gateways and 3 toshiba satellite laptops.

(and an e fridge, e washing m/c and e toaster J/K

sorry couldn't resist).

BWX · Apr 15, 2005, 02:43 AM

Quote:

Originally Posted by Dyre Straits

It's not the file. I like to live dangerously and just now burned the contents of the Software Distribution folder to a CD. Then I put the CD in my other XP Home machine and installed the Windows Installer 3.1 without any problem. Booted right up and it's working fine. So, it's not a corrupted download as I pretty much deducted from the fact that there was no error reported during its installation on this machine.

Still waiting to hear from MS about this, too.

Looks like a re-installation of windows might be in your future.. sometimes that's the only way to fix these weird bugs that come up.

Dyre Straits · Apr 15, 2005, 03:54 AM

Quote:

Originally Posted by BWX

Looks like a re-installation of windows might be in your future.. sometimes that's the only way to fix these weird bugs that come up.

I know you're right...and I'm not looking forward to it, either.

BTW, still no reply from MS.

shadowfield · Apr 15, 2005, 04:15 AM

Ive installed it on 2 computers, a VIA P3 chipset computer, and an Nforce2 chipset computer, no problems!

Sorry to hear that you had problems with it, ive had the same thing happen to me before with microsoft updates ;-; at least you fixed it!

BWX · Apr 15, 2005, 06:20 AM

Quote:

Originally Posted by Dyre Straits

I know you're right...and I'm not looking forward to it, either.

BTW, still no reply from MS.

Yeah it does suck, I had to do it a couple weeks ago. It's nice to have a clean install though for sure.

Dyre Straits · Apr 15, 2005, 07:17 AM

Quote:

Originally Posted by BWX

Yeah it does suck, I had to do it a couple weeks ago. It's nice to have a clean install though for sure.

What's really annoying about this is that this particular installation was done from the 'new' Windows XP Home SP2 CD. AND, it's less than a couple months old. I just hate having to reinstall so soon and then, if the trend continues, later you have to deal with calling to get activation taken care of.

I know I have several activations left on this newly installed version, but, I don't like the thought of having to use them up so soon.

PangingJr · Apr 15, 2005, 07:22 AM

Quote:

Originally Posted by Dyre Straits

So, at that point I had to select the "most recent .....that worked" option. That worked! I'm back into normal Windows again.

So, I went to the Event Viewer, clicked on System and here's a small section of the errors that occured during the 3 attempts to get into normal Windows:

[image]--->://img52.exs.cx/img52/9599/systemerrorlog414054ta.jpg[/image]

Now, when I click on some of those errors to see the details I find that it says there were several essential boot files that failed to load. So, something is creating havoc in my system when I try to install this Windows Installer 3.1.

Hope this gets corrected soon. I can't believe I'm the only one in the world having this problem.

when you start your XP computer by using the Last Known Good Configuration (your most recent settings that worked) feature to troubleshoot the XP startup problems the last time, XP restores registry information and driver settings, the "HKLM\System\CurrentControlSet" registry key that were in effect the last time the computer started successfully (which was saved at the last shutdown) has been restored. this did correct problems that are caused by the registry information, driver settings and i was not pay attention about you've used the LKG configuration before, so i'd also say this time that the services configuration is also included. and according to the Event log pic you posted above,
the 'Service Control Manager' and 'DCOM' sources of the errors are both about indicating the failure of services and drivers startup. but, however, the LKG configuration does not/won't correct problems that are caused by corrupted files or drivers, so without doubt you didn't have problem with corrupted files.

i still have no idea atm why the update caused this problem,
you may want to check in the KB893803.log file (the file is in \WINDOWS, if you have it), also take a look in the Event errors logs, to see if you can find some useful information about this problem in your XP.

Dyre Straits · Apr 15, 2005, 07:43 AM

Looking through that log file I find several lines that start with...

"Failed to query DriverPath of ROOT\LEGACY...."

Also these two lines:

7.719: SetupVerifyInfFile failed with error 0x490 for oem19.inf of device PCI\VEN_1002&DEV_4150&SUBSYS_20661002&REV_00\4&B7E B302&0&0008

12.907: SetupVerifyInfFile failed with error 0x490 for oem19.inf of device PCI\VEN_1002&DEV_4170&SUBSYS_20671002&REV_00\4&B7E B302&0&0108

AND a WHOLE section of this:

C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\KB893803_wxp.cat with error 0x57
46.797: MyMakePerFileExceptionA: MakePerFileException failed; error=0x6ba.
48.719: MyMakePerFileExceptionA: MakePerFileException failed; error=0x6ba.
48.719: MyMakePerFileExceptionA: MakePerFileException failed; error=0x6ba.
48.719: Copied file: C:\WINDOWS\system32\msi.dll
48.719: MyMakePerFileExceptionA: MakePerFileException failed; error=0x6ba.
48.781: MyMakePerFileExceptionA: MakePerFileException failed; error=0x6ba.
48.812: MyMakePerFileExceptionA: MakePerFileException failed; error=0x6ba.
48.812: Copied file: C:\WINDOWS\system32\msiexec.exe
48.812: MyMakePerFileExceptionA: MakePerFileException failed; error=0x6ba.
48.984: MyMakePerFileExceptionA: MakePerFileException failed; error=0x6ba.
49.015: MyMakePerFileExceptionA: MakePerFileException failed; error=0x6ba.
49.015: Copied file: C:\WINDOWS\system32\msihnd.dll
49.015: MyMakePerFileExceptionA: MakePerFileException failed; error=0x6ba.
49.515: MyMakePerFileExceptionA: MakePerFileException failed; error=0x6ba.
49.531: MyMakePerFileExceptionA: MakePerFileException failed; error=0x6ba.
49.531: Copied file: C:\WINDOWS\system32\msimsg.dll
49.531: MyMakePerFileExceptionA: MakePerFileException failed; error=0x6ba.
49.578: MyMakePerFileExceptionA: MakePerFileException failed; error=0x6ba.
49.578: MyMakePerFileExceptionA: MakePerFileException failed; error=0x6ba.
49.578: Copied file: C:\WINDOWS\system32\msisip.dll
49.578: MyMakePerFileExceptionA: MakePerFileException failed; error=0x6ba.
49.640: MyMakePerFileExceptionA: MakePerFileException failed; error=0x6ba.
49.750: MyMakePerFileExceptionA: MakePerFileException failed; error=0x6ba.
49.750: Copied file: C:\WINDOWS\system32\DllCache\msi.dll
49.750: MyMakePerFileExceptionA: MakePerFileException failed; error=0x6ba.
49.765: MyMakePerFileExceptionA: MakePerFileException failed; error=0x6ba.
49.765: MyMakePerFileExceptionA: MakePerFileException failed; error=0x6ba.
49.812: Copied file: C:\WINDOWS\system32\DllCache\msiexec.exe
49.812: MyMakePerFileExceptionA: MakePerFileException failed; error=0x6ba.
49.828: MyMakePerFileExceptionA: MakePerFileException failed; error=0x6ba.
49.828: MyMakePerFileExceptionA: MakePerFileException failed; error=0x6ba.
49.828: Copied file: C:\WINDOWS\system32\DllCache\msihnd.dll
49.828: MyMakePerFileExceptionA: MakePerFileException failed; error=0x6ba.
49.844: MyMakePerFileExceptionA: MakePerFileException failed; error=0x6ba.
49.906: MyMakePerFileExceptionA: MakePerFileException failed; error=0x6ba.
49.906: Copied file: C:\WINDOWS\system32\DllCache\msimsg.dll
49.906: MyMakePerFileExceptionA: MakePerFileException failed; error=0x6ba.
49.922: MyMakePerFileExceptionA: MakePerFileException failed; error=0x6ba.
49.922: MyMakePerFileExceptionA: MakePerFileException failed; error=0x6ba.

And finally, near the end:

53.812: In Function SetVolatileFlag, line 11576, RegOpenKeyEx failed with error 0x2
53.812: In Function SetVolatileFlag, line 11593, RegOpenKeyEx failed with error 0x2

So, does any of this generate some thoughts on what could be the problem?

PangingJr · Apr 15, 2005, 08:20 AM

Quote:

Originally Posted by Dyre Straits

So, does any of this generate some thoughts on what could be the problem?

sorry, i can't be certain on what were on those lines, but it seems to me that might be some permissions problems. but i'll look around about this when i have time anyway. the Admins who installs the Windows hotfixes all the time may have some idea on the error lines of the log, and then the MS supports themself.

but, if i were you i'd try removing all of the last 4-5 Windows updates including the installer 3.1 which's i suspect you've already did/done this.

then D/L and re-install all the updates over again manually,
but before i do this i'd also first reset all services to default and logged in Windows as the real built-in Administrator account.

note-- the last LKG configuration and all the changes that were made since the last successful startup are now gone and i'm not sure if you can use the new LKG configuration to start the XP again if you still having the same problem.

Dyre Straits · Apr 15, 2005, 08:26 AM

Thanks again for your suggestions and help.

I'm using the computer now online and doing my other stuff as well.

I tried to install that Installer 3.1 from Safemode logged on as Admin. Got the same result as posted above.

At this point, I've not tried to install any other of the recent updates that were downloaded yesterday. I HAVE, however, installed other Programs that installed and are working fine.

Apr 14, 2005, 06:00 AM	#3
crlorentzen DriverHeaven Senior Member Join Date: Feb 2004 Location: East Coast USA Posts: 1,201 Rep Power: 0	no problem here with any of the updates. __________________

Apr 14, 2005, 06:29 AM	#4
BWX unplugged Join Date: Nov 2002 Location: USNY Posts: 19,669 Rep Power: 110 System Specs	Your problem was probably with your connection, you probably got a corrupted download. They all installed smoothly for my yesterday. __________________

Apr 14, 2005, 07:03 AM	#8
MIG-31 HardwareHeaven News Mod Join Date: Dec 2002 Location: Nottingham,UK Posts: 56,865 Rep Power: 471 System Specs	All downloads were smooth for me also.........the installer 3.1 were installed 2 days ago due to the redist were released before the other updates. __________________ Please Post Your News Submissions Here

Apr 14, 2005, 07:10 AM	#9
mike2h DriverHeaven Extreme Member Join Date: Nov 2002 Location: norcal Posts: 6,483 Rep Power: 91 System Specs	downloaded & installed them all at once, no problems. __________________

Apr 14, 2005, 09:32 AM	#12
The_Neon_Cowboy HardwareHeaven Extreme Member Join Date: Dec 2002 Location: U.S.A. Posts: 16,009 Rep Power: 92 System Specs	installed them all, no problems here __________________

Apr 14, 2005, 05:17 AM	#2
Dark Lord HardwareHeaven Extreme Member Join Date: Jul 2004 Location: Grand Rapids, MI Posts: 5,945 Rep Power: 125 System Specs	and i was just thinking about installing these too. i think ill pass.

Apr 14, 2005, 06:58 AM	#6
bake15 DriverHeaven Senior Member Join Date: Oct 2004 Location: Wigan,UK Posts: 582 Rep Power: 0	no problems here.

Apr 14, 2005, 10:47 AM	#13
PangingJr Member Join Date: Mar 2003 Posts: 5,989 Rep Power: 71	i went to the WU site and then D/L these updates files first and install them off-line. These Security Update and Cumulative Security Update are for XP Service Pack 2, they are for my XP SP2 systems, and they could differ from your system. Windows Installer 3.1 Redistributable http://www.microsoft.com/downloads/d...displaylang=en Security Update for Windows XP (KB893086) http://www.microsoft.com/downloads/d...displaylang=en Security Update for Windows XP (KB893066) http://www.microsoft.com/downloads/d...displaylang=en Cumulative Security Update for Internet Explorer for XP Service Pack 2 (KB890923) http://www.microsoft.com/downloads/d...displaylang=en Security Update for Windows XP (KB890859) http://www.microsoft.com/downloads/d...displaylang=en

Apr 14, 2005, 11:04 AM	#14
bananaman banana muncher Join Date: Dec 2002 Location: London Posts: 1,254 Rep Power: 64	I didn't have any probs either, also installed them on my GF laptop and no problems nana __________________

Apr 14, 2005, 12:56 PM	#17
PangingJr Member Join Date: Mar 2003 Posts: 5,989 Rep Power: 71	you're right, sorry about that. ok, the Windows Installer depends on the Remote Procedure Call (RPC), so it would not be because of Windows services since the Windows Installer is set to demand (manual) start up, have not yet checked the default setting but mine is on demand and you'll not disable the RpcSs anyway. i'd have to look it up and see if anything like this has been popped up already. later.

Apr 14, 2005, 10:20 PM	#20
nitrousoxide52 Driverheaven.com err .net Join Date: Jan 2005 Posts: 1,719 Rep Power: 0	All installed without a hitch here. __________________ AMD Athlon64 X2 3800+ XFX Geforce 7800GT ABIT AN8-SLI BFG Tech 650w

Apr 15, 2005, 12:28 AM	#21
El Kapitano Most of the 7 dwarfs in 1 Join Date: Jul 2002 Location: Rochdale, Lancashire Posts: 947 Rep Power: 0	No problems here at home either, along with (at work) 4 new dells, 1 compaq, 1 advent, 2 gateways and 3 toshiba satellite laptops. (and an e fridge, e washing m/c and e toaster J/K sorry couldn't resist).

Apr 15, 2005, 04:15 AM	#24
shadowfield DriverHeaven Lover Join Date: May 2003 Posts: 117 Rep Power: 0	Ive installed it on 2 computers, a VIA P3 chipset computer, and an Nforce2 chipset computer, no problems! Sorry to hear that you had problems with it, ive had the same thing happen to me before with microsoft updates ;-; at least you fixed it!