Remote Asistance Prob.

edperks · Sep 17, 2005, 10:39 PM

Hello Guys,

We just resently purchased some new development software at work and the tech from the company wants me to send him a remote assistance invitation to walk me through the setup.

I have sent him a invitation. He has told me on the phone he get this error message.

"remote assistance connot connect because the novice is not logged on"

I have checked the users and the helpassistant acount is not disabled & the help Service is running also. Im thinking it may be a group policy issue any help on this matter would be greatly appreciated.

Thanks

Ed

PangingJr · Sep 18, 2005, 09:21 AM

if you cannot find the answer to your question i suggest you try below forums...

Microsoft.Public Usenet / Windows XP Support Groups / Forums : Windows XP Work Remotely
http://www.msusenet.com/forumdisplay.php?f=149

that would be almost same as using this...
Google Groups : microsoft.public.windowsxp.work_remotely
http://groups.google.com/group/micro...emotely?lnk=sg

The_Neon_Cowboy · Sep 18, 2005, 09:26 AM

just a though are you running msn messanger? I've always did it over
mesanger when I've done remote connections...

edperks · Sep 18, 2005, 11:21 PM

I will try it with msn messenger I just though it would easier with email. I will have to install Messenger and give it a try.

Sep 17, 2005, 10:39 PM	#1
edperks HardwareHeaven Senior Member Join Date: May 2002 Location: Southern Illinois Posts: 780 Rep Power: 0 System Specs	Remote Assistance Prob. Hello Guys, We just resently purchased some new development software at work and the tech from the company wants me to send him a remote assistance invitation to walk me through the setup. I have sent him a invitation. He has told me on the phone he get this error message. "remote assistance connot connect because the novice is not logged on" I have checked the users and the helpassistant acount is not disabled & the help Service is running also. Im thinking it may be a group policy issue any help on this matter would be greatly appreciated. Thanks Ed Last edited by edperks; Sep 17, 2005 at 11:49 PM.

Sep 18, 2005, 09:26 AM	#3
The_Neon_Cowboy HardwareHeaven Extreme Member Join Date: Dec 2002 Location: U.S.A. Posts: 16,009 Rep Power: 90 System Specs	just a though are you running msn messanger? I've always did it over mesanger when I've done remote connections... __________________

Sep 18, 2005, 09:21 AM	#2
PangingJr Member Join Date: Mar 2003 Posts: 5,989 Rep Power: 69	if you cannot find the answer to your question i suggest you try below forums... Microsoft.Public Usenet / Windows XP Support Groups / Forums : Windows XP Work Remotely http://www.msusenet.com/forumdisplay.php?f=149 that would be almost same as using this... Google Groups : microsoft.public.windowsxp.work_remotely http://groups.google.com/group/micro...emotely?lnk=sg

Sep 18, 2005, 11:21 PM	Thread Starter #4
edperks HardwareHeaven Senior Member Join Date: May 2002 Location: Southern Illinois Posts: 780 Rep Power: 0 System Specs	I will try it with msn messenger I just though it would easier with email. I will have to install Messenger and give it a try.