monitor switching off?

Max59 · Feb 19, 2008, 10:02 AM

this morning I noticed my wide screen is switching off once loading the desktop. uninstalling the 8.2 driver returns the picture in 1280x1024 mode. any attempt to go 1600x1200 (or better) is switched off.

does this mean my video card is faulty?

**temeteus82** · Feb 19, 2008, 10:11 AM

it don't mean that. I depends what monitor you are using and what refresh rate. Can you give us more information about your monitor?

*CATALYSTCATCHER* · Feb 19, 2008, 04:51 PM

Quote:

Originally Posted by Max59

this morning I noticed my wide screen is switching off once loading the desktop. uninstalling the 8.2 driver returns the picture in 1280x1024 mode. any attempt to go 1600x1200 (or better) is switched off.

does this mean my video card is faulty?

Try using the VGA connection. If that works better, reconnect the DVI and

Try CCC > Digital panel properties > DVI Settings and check "Reduce DVI ~" and "Alternate DVI ~"

Yes more details describing the panel and your normal connection type would be good.

Max59 · Feb 19, 2008, 10:15 PM

Well all was fine until that morning. The monitor is a Chimei 221D - I know it is switching to "no signal" when the display mode mode is not supported. I am using the digital connection and it was working fine until installing 8.2 few days ago.

However, no chance to see any picture with the 8.2 driver (zero display service error when installing) - only using the XP vga driver "works" so far (1280 mode).

thanks for thoughts.

Max59 · Feb 20, 2008, 02:08 AM

Ok, did a XP clean wipe/install - same problem, monitor shows a no-signal as soon as the X1300/1550 driver (manual install)) is installed.

Installing the 8.2 driver via Setup.exe it starts copying the driver files into windows/system32 then aborts installation with 'access denied' (yes, I am in administrator mode and never saw this issue before)

I am somewhat puzzled what is going on? - do I need to go and buy a nvidia card to get my problem fixed?

Tried manual install via device manager - worked but no joy.. no signal..when loading login screen. The internet is full of 'zero display service error' problems.

ideas?

**temeteus82** · Feb 20, 2008, 09:39 AM

Quote:

Originally Posted by Max59

Installing the 8.2 driver via Setup.exe it starts copying the driver files into windows/system32 then aborts installation with 'access denied' (yes, I am in administrator mode and never saw this issue before)

I am somewhat puzzled what is going on? - do I need to go and buy a nvidia card to get my problem fixed?

I don't think that you need to get nVidia card. The access denied indicates that the program don't have the rights to copy the files. Have you tested older drivers??

Max59 · Feb 20, 2008, 10:02 AM

Quote:

Originally Posted by temeteus82

I don't think that you need to get nVidia card. The access denied indicates that the program don't have the rights to copy the files. Have you tested older drivers??

I got it working by removing windows/system32 folder's ready-only. However, afterwards did another wipe/clean install of XP. Problem stays put for 8.1/2 drivers - once installed monitor pops no-signal when loading the XP login screen.

what makes me wonder is the graphics adapter shows no properties (unavailable) under advanced settings monitor/adapter(no Radeon driver installed).

Older Radeon drivers - which one will work?

**temeteus82** · Feb 20, 2008, 10:04 AM

Quote:

Originally Posted by Max59

I got it working by removing windows/system32 folder's ready-only. However, afterwards did another wipe/clean install of XP. Problem stays put for 8.1/2 drivers - once installed monitor pops no-signal when loading the XP login screen.

what makes me wonder is the graphics adapter shows no properties (unavailable) under advanced settings monitor/adapter(no Radeon driver installed).

Older Radeon drivers - which one will work?

That is weird. For older drivers all you can do is just install them and test. btw. just to make sure you got .NET Framework 2.0 installed? Since the Catalyst Control Center (CCC) needs it to work.

Max59 · Feb 20, 2008, 10:09 AM

yes, dotnet framework 3 is installed (including v2).

**temeteus82** · Feb 20, 2008, 10:18 AM

ok, you have tested the card with VGA cable??

**temeteus82** · Feb 20, 2008, 10:20 AM

btw. the maximum resolution for that flat screen, aka. native resolution, is 1680x1050 so you should not go above that since the resolutions aren't supported by the screen.

Max59 · Feb 20, 2008, 10:11 PM

Quote:

Originally Posted by temeteus82

ok, you have tested the card with VGA cable??

yes, did that and exactly same problem on the analog port.

Quote:

Originally Posted by temeteus82

btw. the maximum resolution for that flat screen, aka. native resolution, is 1680x1050 so you should not go above that since the resolutions aren't supported by the screen.

how can I go over 1680 when I can not even install the Radeon driver due to a zero display service error?

**temeteus82** · Feb 20, 2008, 10:55 PM

according your first post you had CAT 8.2 installed and working. Right?

Max59 · Feb 20, 2008, 11:16 PM

8.2 was working for a day or two before the problem arose, yes! The zero display error appeared after clean installing XP!

what's your point?

**temeteus82** · Feb 20, 2008, 11:24 PM

The point was that everything was working correctly. Now all needed to do is figure out the problem....
So you got now clean XP install and you have all the updates installed? Now you might try if the CAT 8.2 would install or have you tried it already?

Max59 · Feb 21, 2008, 02:25 AM

as mentioned above - zero display service error is the issue when installing any CAT8.x and I believe this is the problem for my monitor switching off?!

I tried it with 7.12 seemingly installing fine but same problem (no picture) the X1300 driver in device manager shows adapter not working properly....(same with Cat 8.8x)
all updates are installed.

I wonder why is there no monitor in the device manager? - isn't it plug n play? .. is the video card bad?

so what can I do?

Max59 · Feb 21, 2008, 05:00 AM

Ok, so far tested looks like a CAT issue:

Installed 8.1, zero display error...continued installing CCC but then skipped reboot. Device manager shows both Radeon X1300 adapter as bad configured (!)

Manually reinstalled both X1300 drivers (primary/secondary) in their properties (device manager) - the error disappears and all looks well.

Then I try to change the screen resolution to 1024x768, actually the same mode I am already in, and ...signal lost - this very same resolution works under XP default vga driver just the second before I clicked Apply.

somehow it looks like CAT is seroiusly stuffed up?

Tipstaff · Feb 21, 2008, 07:52 AM

Just for clarification, when you reinstalled XP you also installed all the proper motherboard drivers, such as chipset drivers, correct?

Some things to try out. 1) Boot up into safe mode (F8 during bootup), and remove the monitor listing from Device Manager (right click the monitor listing in Device Manager, and uninstall). Reboot the machine, and let Windows reinstall the monitor driver, or pick one that you want to try (Default or Plug and Play).

Or,

2) instead of removing the driver, try changing it to a Plug and Play one by updating the driver. But, before you reboot go into Control Panel | Display | Settings and hit the "Advanced" button. Goto the "Montior" tab, and make sure of 2 things: 1) that the checkbox for "Hide modes that this montior cannot display" is checked ON, and 2) that the monitor is set to 60hz. Then reboot the machine, and try some settings out.

Max59 · Feb 21, 2008, 08:36 AM

Quote:

Originally Posted by Tipstaff

Just for clarification, when you reinstalled XP you also installed all the proper motherboard drivers, such as chipset drivers, correct?

This is a Asrock 939SLI board and there is no chipset driver

Quote:

Originally Posted by Tipstaff

Some things to try out. 1) Boot up into safe mode (F8 during bootup), and remove the monitor listing from Device Manager (right click the monitor listing in Device Manager, and uninstall). Reboot the machine, and let Windows reinstall the monitor driver, or pick one that you want to try (Default or Plug and Play).

.....

There is no monitor listed in the device manager

I would think the monitor can not be seen until the CAT driver has been installed properly and is in working order.

Tipstaff · Feb 21, 2008, 10:30 AM

Quote:

Originally Posted by Max59

This is a Asrock 939SLI board and there is no chipset driver

There is no monitor listed in the device manager

I would think the monitor can not be seen until the CAT driver has been installed properly and is in working order.

Actually, it's more like, "Tipstaff shouldn't be posting help at 4am, cuz he forgets that in Safe Mode, almost everything is "Default", so there won't be a monitor listing in Device Manager".

I'll have to get back to you on some ideas once I've slept.

Max59 · Feb 23, 2008, 02:55 AM

Ok, one step progress - testing system ram I got *one* stuck bit at position 206MB. If I swap sticks the error moves to 803MB..so it's definitely physical. I'll get new ram next week and will see how it goes.

Max59 · Mar 2, 2008, 02:18 AM

to close this thread here the findings:

First ram stick showed one sticky bit in memtest86+ at 206.3MB - I replaced both sticks, memtest went fine, but the CCC problem did not go away ( I was expecting this). Another fresh XP install, with those new sticks, then solved all issues except 8.2 was coughing again

- invalid token.. when trying to open CCC. It obviously needed all .net service packs in place first, then removing/reinstall 8.2 drivers did the trick.

Now my new HD3850 is working fine.

chaPTER closed

Max59 · Mar 2, 2008, 02:20 AM

...double post

Feb 19, 2008, 10:02 AM	#1
Max59 DriverHeaven Junior Member Join Date: Dec 2007 Location: Australia Posts: 31 Rep Power: 0 System Specs	monitor switching off? this morning I noticed my wide screen is switching off once loading the desktop. uninstalling the 8.2 driver returns the picture in 1280x1024 mode. any attempt to go 1600x1200 (or better) is switched off. does this mean my video card is faulty?

Feb 20, 2008, 02:08 AM	Thread Starter #5
Max59 DriverHeaven Junior Member Join Date: Dec 2007 Location: Australia Posts: 31 Rep Power: 0 System Specs	Ok, did a XP clean wipe/install - same problem, monitor shows a no-signal as soon as the X1300/1550 driver (manual install)) is installed. Installing the 8.2 driver via Setup.exe it starts copying the driver files into windows/system32 then aborts installation with 'access denied' (yes, I am in administrator mode and never saw this issue before) I am somewhat puzzled what is going on? - do I need to go and buy a nvidia card to get my problem fixed? Tried manual install via device manager - worked but no joy.. no signal..when loading login screen. The internet is full of 'zero display service error' problems. ideas? Last edited by Max59; Feb 20, 2008 at 05:03 AM.

Feb 21, 2008, 02:25 AM	Thread Starter #16
Max59 DriverHeaven Junior Member Join Date: Dec 2007 Location: Australia Posts: 31 Rep Power: 0 System Specs	as mentioned above - zero display service error is the issue when installing any CAT8.x and I believe this is the problem for my monitor switching off?! I tried it with 7.12 seemingly installing fine but same problem (no picture) the X1300 driver in device manager shows adapter not working properly....(same with Cat 8.8x) all updates are installed. I wonder why is there no monitor in the device manager? - isn't it plug n play? .. is the video card bad? so what can I do? Last edited by Max59; Feb 21, 2008 at 03:06 AM.

Feb 21, 2008, 07:52 AM	#18
Tipstaff HardwareHeaven Extreme Member Join Date: Jul 2002 Location: Real capital of Canada: Torauna Posts: 6,658 Rep Power: 187 System Specs	Just for clarification, when you reinstalled XP you also installed all the proper motherboard drivers, such as chipset drivers, correct? Some things to try out. 1) Boot up into safe mode (F8 during bootup), and remove the monitor listing from Device Manager (right click the monitor listing in Device Manager, and uninstall). Reboot the machine, and let Windows reinstall the monitor driver, or pick one that you want to try (Default or Plug and Play). Or, 2) instead of removing the driver, try changing it to a Plug and Play one by updating the driver. But, before you reboot go into Control Panel \| Display \| Settings and hit the "Advanced" button. Goto the "Montior" tab, and make sure of 2 things: 1) that the checkbox for "Hide modes that this montior cannot display" is checked ON, and 2) that the monitor is set to 60hz. Then reboot the machine, and try some settings out. __________________ Portal: The Flash Version _________________________________ Brain: So, you sacked the cocky khaki Kicky Sack sock plucker? Mr. Sackett: The second cocky khaki Kicky Sack sock plucker I've sacked since the sixth sitting sheet slitter got sick.

Mar 2, 2008, 02:20 AM	Thread Starter #23
Max59 DriverHeaven Junior Member Join Date: Dec 2007 Location: Australia Posts: 31 Rep Power: 0 System Specs	...double post Last edited by Max59; Mar 2, 2008 at 02:26 AM. Reason: double post

Feb 19, 2008, 10:15 PM	Thread Starter #4
Max59 DriverHeaven Junior Member Join Date: Dec 2007 Location: Australia Posts: 31 Rep Power: 0 System Specs	Well all was fine until that morning. The monitor is a Chimei 221D - I know it is switching to "no signal" when the display mode mode is not supported. I am using the digital connection and it was working fine until installing 8.2 few days ago. However, no chance to see any picture with the 8.2 driver (zero display service error when installing) - only using the XP vga driver "works" so far (1280 mode). thanks for thoughts.

Feb 20, 2008, 10:09 AM	Thread Starter #9
Max59 DriverHeaven Junior Member Join Date: Dec 2007 Location: Australia Posts: 31 Rep Power: 0 System Specs	yes, dotnet framework 3 is installed (including v2).

Feb 20, 2008, 11:16 PM	Thread Starter #14
Max59 DriverHeaven Junior Member Join Date: Dec 2007 Location: Australia Posts: 31 Rep Power: 0 System Specs	8.2 was working for a day or two before the problem arose, yes! The zero display error appeared after clean installing XP! what's your point?

Feb 21, 2008, 05:00 AM	Thread Starter #17
Max59 DriverHeaven Junior Member Join Date: Dec 2007 Location: Australia Posts: 31 Rep Power: 0 System Specs	Ok, so far tested looks like a CAT issue: Installed 8.1, zero display error...continued installing CCC but then skipped reboot. Device manager shows both Radeon X1300 adapter as bad configured (!) Manually reinstalled both X1300 drivers (primary/secondary) in their properties (device manager) - the error disappears and all looks well. Then I try to change the screen resolution to 1024x768, actually the same mode I am already in, and ...signal lost - this very same resolution works under XP default vga driver just the second before I clicked Apply. somehow it looks like CAT is seroiusly stuffed up?

Feb 23, 2008, 02:55 AM	Thread Starter #21
Max59 DriverHeaven Junior Member Join Date: Dec 2007 Location: Australia Posts: 31 Rep Power: 0 System Specs	Ok, one step progress - testing system ram I got one stuck bit at position 206MB. If I swap sticks the error moves to 803MB..so it's definitely physical. I'll get new ram next week and will see how it goes.

Mar 2, 2008, 02:18 AM	Thread Starter #22
Max59 DriverHeaven Junior Member Join Date: Dec 2007 Location: Australia Posts: 31 Rep Power: 0 System Specs	to close this thread here the findings: First ram stick showed one sticky bit in memtest86+ at 206.3MB - I replaced both sticks, memtest went fine, but the CCC problem did not go away ( I was expecting this). Another fresh XP install, with those new sticks, then solved all issues except 8.2 was coughing again - invalid token.. when trying to open CCC. It obviously needed all .net service packs in place first, then removing/reinstall 8.2 drivers did the trick. Now my new HD3850 is working fine. chaPTER closed