Computer Freezes upon Installation of Drivers

Bouchacha · Jan 14, 2005, 11:47 PM

Hello everybody, I'm hoping someone will be able to help me with this. I had to format my computer and reinstall windows. Upon reinstalling, I tried to install the latest ATI drivers for my Radeon 9000 Pro 128MB card. As soon as the setup program finishes loading, my computer freezes. I thought that maybe ATI is just screwed up so I tried Omega's drivers but the exact same thing happened. I was able to install the display drivers through windows however (upon finding new hardware, you are prompted for drivers) and it worked just fine. The problem is, some games do not display properly or won't even load. I'm also unable to access Omega's options because my computer freezes when I click on the Options tab in the display properties. Does anyone know what could be wrong? Thanks in advance.

ChoGGi · Jan 15, 2005, 12:54 PM

you can trying installing your chipset drivers first
you might want to run drivercleaner before that though
http://drivercleaner.net

Bouchacha · Jan 16, 2005, 07:49 AM

Thanks for your reply. The thing is, though, is that this is a clean install so far. As soon as windows first boots up, I try to install the ATI drivers (I hate 16 color display) but it freezes. I try to update everything (installing chipset drivers, running windows update etc.) and at different intervals, I keep trying to install the ATI drivers (I hate 16 color display) but the same thing keeps hapenning over and over again. I was hoping it was a problem with the ATI drivers but the exact same thing happens with the Omega drivers. What's odd is that my Radeon 9000 seems to work just fine so I have no idea what the problem is.

ChoGGi · Jan 16, 2005, 01:03 PM

i remember having this problem before but i forget why
what kind of motherboard and whatnot do you have

Bouchacha · Jan 16, 2005, 10:00 PM

ABit KD7-G
Athlon XP 2600+

I think I always had this problem whenever I formatted my computer. But it always seemed to go away after a few certain updates and so I never paid attention to it. I've downloaded and installed every single update and driver I need but the problem persists!

Ne0_MoRTiZ · Jan 16, 2005, 11:28 PM

As mentioned, you MUST install your chipset drivers 1st before installing the Catalyst drivers. This is because there are AGP port drivers included in the chipset drivers.

Your motherboard is using a Via chipset so you have to go to www.viaarena.com to download the latest Hyperion 4-in-one driver.

This is the order of installing updates and drivers after a clean format of my Pc.

1 - Directly connect with Windows Update and download all critical/normal patches available

2 - DirectX 9c should be downloaded and installed at this point as it should be in Windows Update. Or if you are using WinXP-Sp2, this should also be installed already.

3 - Install chipset drivers. This is where the Via Hyperion 4-in-1 comes in. If you have Nvidia Nforce chipset then install Nforce drivers.

4 - Install ATI Catalyst drivers

5 - Complete install of all other drivers.

ChoGGi · Jan 17, 2005, 01:12 AM

maybe these will help
http://www.georgebreese.com/net/software/#PCI
"PCI Latency" patch for VIA chipsets
http://www.georgebreese.com/net/software/#INT
Memory interleave enabler for VIA chipsets

Bouchacha · Jan 17, 2005, 04:44 PM

This is making me sad

I already had the VIA 4 in 1 drivers installed. I reinstalled them, restarted. Tried to install the omega drivers, froze. Restarted, tried to install the ATI drivers, froze. I uninstalled my video card from the hardware manager and retried everything. Froze, froze, froze. I'm about to give up on this. My video card is obviously working (I can play most games with HW acceleration just fine, some aren't working) it's just incredibly annoying that my computer freezes everytime I try to install the drivers to try to access the advanced display properties.

Thanks everyone for your help.

ChoGGi · Jan 17, 2005, 06:25 PM

can you install the drivers from the device manager

Bouchacha · Jan 17, 2005, 07:05 PM

Yes, that's how I was able to install them. If I try to acess the Omega options (display properties>settings>advanced>etc.) my computer freezes. Meaning I can't tweak the settings and such. Some of my games refuse to load as well. While it may be totally unrelated to my video card, I can't tell unless I get this video card driver problem out of the way.

ChoGGi · Jan 17, 2005, 08:37 PM

does it freeze just after you click on advanced or when

Bouchacha · Jan 18, 2005, 02:42 AM

When I click on the Options tab that has the Omega logo. The same thing happens if I have the ATI drivers installed and I click on Options with the ATI logo.

ChoGGi · Jan 18, 2005, 02:59 AM

do you use processguard?

edit:
it sounds like you have junk in there, have you used drivercleaner and also goto start>run>type in sfc /scannow

Bouchacha · Jan 18, 2005, 04:17 AM

I do not use processguard. I doubt I have junk on here since this is a totally clean win2k installation. I used drivecleaner (followed the intructions to the letter) and scanned with sfc and nothing changed. Everytime I try to install the drivers my computer freezes.

Someone please get me a gun so I can shoot myself in the head.

ChoGGi · Jan 18, 2005, 04:50 AM

oh i figured it was xp so i assume you have sp4?

edit: i know you said it was a clean install but it sounds like you have something in there causing it to crash

what is the error message when it crashes from the install

Bouchacha · Jan 19, 2005, 01:03 AM

I have win2k with sp4. Everytime I try to install the drivers with ATI,I get the red pretty install shield background, then it freezes. WithOmega, right after it finishes preparing the setup program, it freezes.I don't get any error messages at all, and it seems like bothinstallation programs freeze at the exact same place. Thank you foryour help by the way.

ChoGGi · Jan 19, 2005, 02:14 AM

this guy had (or has) somewhat the same problem as you (the options tab crash)
http://www.hardwareheaven.com/windows-xp-radeon-display-drivers/42727-installation-problem-ati-drivers.html
follow what midshipman says to do (try lowering your agp too)
and also move any oem*.inf and oem*.pnf from C:\windows\inf to another place

edit:this guys running xp sp2 but it sounds like the problem your having?
http://rage3d.com/board/showthread.p...e+installation

Bouchacha · Jan 19, 2005, 03:29 PM

Nothing

I was hoping I came to a breakthrough with the second thread (waiting 10 minutes) but nothing

I think I'm going to officially give up on this. Thank you very much for your help.

ChoGGi · Jan 19, 2005, 08:32 PM

dont give up yet, i still have a few ideas

goto C:\program files\common files\>move the installshield folderelsewhere>download and install these files then try installing thedrivers again
http://support.installshield.com/kb/...rnelUpdate.exe
http://support.installshield.com/kb/...ISScript7x.zip
http://support.installshield.com/kb/.../ISScript8.zip
http://support.installshield.com/kb/.../ISScript9.zip
http://support.installshield.com/kb/...ISScript10.zip

if it still doesnt work then do another clean install of win2k and try installing the drivers before anything

and just to make sure i understand right. does the whole computerlockup and you have to press the reboot button or is it just the setupprogram

Bouchacha · Jan 20, 2005, 03:59 AM

Thank you for your help and patience. I will try out all those thingsand as a last ditch effort, I will do a clean install of win2k (thoseare not fun, especially after the 4th time). The whole computer locksup by the way, I left it that way for 3 hours and nothing changed.

Bouchacha · Jan 20, 2005, 04:29 AM

Looks like I'm going to have to reinstall win2k. Thank you so much for all your help ChoGGi

Jan 14, 2005, 11:47 PM	#1
Bouchacha DriverHeaven Newbie Join Date: Jan 2005 Posts: 11 Rep Power: 0	Computer Freezes upon Installation of Drivers Hello everybody, I'm hoping someone will be able to help me with this. I had to format my computer and reinstall windows. Upon reinstalling, I tried to install the latest ATI drivers for my Radeon 9000 Pro 128MB card. As soon as the setup program finishes loading, my computer freezes. I thought that maybe ATI is just screwed up so I tried Omega's drivers but the exact same thing happened. I was able to install the display drivers through windows however (upon finding new hardware, you are prompted for drivers) and it worked just fine. The problem is, some games do not display properly or won't even load. I'm also unable to access Omega's options because my computer freezes when I click on the Options tab in the display properties. Does anyone know what could be wrong? Thanks in advance.

Jan 15, 2005, 12:54 PM	#2
ChoGGi DriverHeaven Senior Member Join Date: Jun 2002 Location: Toronto Posts: 1,209 Rep Power: 0	you can trying installing your chipset drivers first you might want to run drivercleaner before that though http://drivercleaner.net __________________ specs Common Problems and Fixes for your Radeon

Jan 16, 2005, 01:03 PM	#4
ChoGGi DriverHeaven Senior Member Join Date: Jun 2002 Location: Toronto Posts: 1,209 Rep Power: 0	i remember having this problem before but i forget why what kind of motherboard and whatnot do you have __________________ specs Common Problems and Fixes for your Radeon

Jan 16, 2005, 11:28 PM	#6
Ne0_MoRTiZ DriverHeaven Junior Member Join Date: Oct 2003 Location: Australia Posts: 27 Rep Power: 0	As mentioned, you MUST install your chipset drivers 1st before installing the Catalyst drivers. This is because there are AGP port drivers included in the chipset drivers. Your motherboard is using a Via chipset so you have to go to www.viaarena.com to download the latest Hyperion 4-in-one driver. This is the order of installing updates and drivers after a clean format of my Pc. 1 - Directly connect with Windows Update and download all critical/normal patches available 2 - DirectX 9c should be downloaded and installed at this point as it should be in Windows Update. Or if you are using WinXP-Sp2, this should also be installed already. 3 - Install chipset drivers. This is where the Via Hyperion 4-in-1 comes in. If you have Nvidia Nforce chipset then install Nforce drivers. 4 - Install ATI Catalyst drivers 5 - Complete install of all other drivers. Last edited by Ne0_MoRTiZ; Jan 16, 2005 at 11:46 PM.

Jan 17, 2005, 01:12 AM	#7
ChoGGi DriverHeaven Senior Member Join Date: Jun 2002 Location: Toronto Posts: 1,209 Rep Power: 0	maybe these will help http://www.georgebreese.com/net/software/#PCI "PCI Latency" patch for VIA chipsets http://www.georgebreese.com/net/software/#INT Memory interleave enabler for VIA chipsets __________________ specs Common Problems and Fixes for your Radeon

Jan 16, 2005, 07:49 AM	Thread Starter #3
Bouchacha DriverHeaven Newbie Join Date: Jan 2005 Posts: 11 Rep Power: 0	Thanks for your reply. The thing is, though, is that this is a clean install so far. As soon as windows first boots up, I try to install the ATI drivers (I hate 16 color display) but it freezes. I try to update everything (installing chipset drivers, running windows update etc.) and at different intervals, I keep trying to install the ATI drivers (I hate 16 color display) but the same thing keeps hapenning over and over again. I was hoping it was a problem with the ATI drivers but the exact same thing happens with the Omega drivers. What's odd is that my Radeon 9000 seems to work just fine so I have no idea what the problem is.

Jan 16, 2005, 10:00 PM	Thread Starter #5
Bouchacha DriverHeaven Newbie Join Date: Jan 2005 Posts: 11 Rep Power: 0	ABit KD7-G Athlon XP 2600+ I think I always had this problem whenever I formatted my computer. But it always seemed to go away after a few certain updates and so I never paid attention to it. I've downloaded and installed every single update and driver I need but the problem persists!

Jan 17, 2005, 04:44 PM	Thread Starter #8
Bouchacha DriverHeaven Newbie Join Date: Jan 2005 Posts: 11 Rep Power: 0	This is making me sad I already had the VIA 4 in 1 drivers installed. I reinstalled them, restarted. Tried to install the omega drivers, froze. Restarted, tried to install the ATI drivers, froze. I uninstalled my video card from the hardware manager and retried everything. Froze, froze, froze. I'm about to give up on this. My video card is obviously working (I can play most games with HW acceleration just fine, some aren't working) it's just incredibly annoying that my computer freezes everytime I try to install the drivers to try to access the advanced display properties. Thanks everyone for your help.

Jan 17, 2005, 06:25 PM	#9
ChoGGi DriverHeaven Senior Member Join Date: Jun 2002 Location: Toronto Posts: 1,209 Rep Power: 0	can you install the drivers from the device manager __________________ specs Common Problems and Fixes for your Radeon

Jan 17, 2005, 07:05 PM	Thread Starter #10
Bouchacha DriverHeaven Newbie Join Date: Jan 2005 Posts: 11 Rep Power: 0	Yes, that's how I was able to install them. If I try to acess the Omega options (display properties>settings>advanced>etc.) my computer freezes. Meaning I can't tweak the settings and such. Some of my games refuse to load as well. While it may be totally unrelated to my video card, I can't tell unless I get this video card driver problem out of the way.

Jan 17, 2005, 08:37 PM	#11
ChoGGi DriverHeaven Senior Member Join Date: Jun 2002 Location: Toronto Posts: 1,209 Rep Power: 0	does it freeze just after you click on advanced or when __________________ specs Common Problems and Fixes for your Radeon

Jan 18, 2005, 02:42 AM	Thread Starter #12
Bouchacha DriverHeaven Newbie Join Date: Jan 2005 Posts: 11 Rep Power: 0	When I click on the Options tab that has the Omega logo. The same thing happens if I have the ATI drivers installed and I click on Options with the ATI logo.

Jan 18, 2005, 02:59 AM	#13
ChoGGi DriverHeaven Senior Member Join Date: Jun 2002 Location: Toronto Posts: 1,209 Rep Power: 0	do you use processguard? edit: it sounds like you have junk in there, have you used drivercleaner and also goto start>run>type in sfc /scannow __________________ specs Common Problems and Fixes for your Radeon Last edited by ChoGGi; Jan 18, 2005 at 03:06 AM.

Jan 18, 2005, 04:17 AM	Thread Starter #14
Bouchacha DriverHeaven Newbie Join Date: Jan 2005 Posts: 11 Rep Power: 0	I do not use processguard. I doubt I have junk on here since this is a totally clean win2k installation. I used drivecleaner (followed the intructions to the letter) and scanned with sfc and nothing changed. Everytime I try to install the drivers my computer freezes. Someone please get me a gun so I can shoot myself in the head.

Jan 18, 2005, 04:50 AM	#15
ChoGGi DriverHeaven Senior Member Join Date: Jun 2002 Location: Toronto Posts: 1,209 Rep Power: 0	oh i figured it was xp so i assume you have sp4? edit: i know you said it was a clean install but it sounds like you have something in there causing it to crash what is the error message when it crashes from the install __________________ specs Common Problems and Fixes for your Radeon Last edited by ChoGGi; Jan 18, 2005 at 04:57 AM.

Jan 19, 2005, 01:03 AM	Thread Starter #16
Bouchacha DriverHeaven Newbie Join Date: Jan 2005 Posts: 11 Rep Power: 0	I have win2k with sp4. Everytime I try to install the drivers with ATI,I get the red pretty install shield background, then it freezes. WithOmega, right after it finishes preparing the setup program, it freezes.I don't get any error messages at all, and it seems like bothinstallation programs freeze at the exact same place. Thank you foryour help by the way.

Jan 19, 2005, 02:14 AM	#17
ChoGGi DriverHeaven Senior Member Join Date: Jun 2002 Location: Toronto Posts: 1,209 Rep Power: 0	this guy had (or has) somewhat the same problem as you (the options tab crash) http://www.hardwareheaven.com/windows-xp-radeon-display-drivers/42727-installation-problem-ati-drivers.html follow what midshipman says to do (try lowering your agp too) and also move any oem.inf and oem.pnf from C:\windows\inf to another place edit:this guys running xp sp2 but it sounds like the problem your having? http://rage3d.com/board/showthread.p...e+installation __________________ specs Common Problems and Fixes for your Radeon Last edited by ChoGGi; Jan 19, 2005 at 02:23 AM.

Jan 19, 2005, 03:29 PM	Thread Starter #18
Bouchacha DriverHeaven Newbie Join Date: Jan 2005 Posts: 11 Rep Power: 0	Nothing I was hoping I came to a breakthrough with the second thread (waiting 10 minutes) but nothing I think I'm going to officially give up on this. Thank you very much for your help.

Jan 19, 2005, 08:32 PM	#19
ChoGGi DriverHeaven Senior Member Join Date: Jun 2002 Location: Toronto Posts: 1,209 Rep Power: 0	dont give up yet, i still have a few ideas goto C:\program files\common files\>move the installshield folderelsewhere>download and install these files then try installing thedrivers again http://support.installshield.com/kb/...rnelUpdate.exe http://support.installshield.com/kb/...ISScript7x.zip http://support.installshield.com/kb/.../ISScript8.zip http://support.installshield.com/kb/.../ISScript9.zip http://support.installshield.com/kb/...ISScript10.zip if it still doesnt work then do another clean install of win2k and try installing the drivers before anything and just to make sure i understand right. does the whole computerlockup and you have to press the reboot button or is it just the setupprogram __________________ specs Common Problems and Fixes for your Radeon

Jan 20, 2005, 03:59 AM	Thread Starter #20
Bouchacha DriverHeaven Newbie Join Date: Jan 2005 Posts: 11 Rep Power: 0	Thank you for your help and patience. I will try out all those thingsand as a last ditch effort, I will do a clean install of win2k (thoseare not fun, especially after the 4th time). The whole computer locksup by the way, I left it that way for 3 hours and nothing changed.

Jan 20, 2005, 04:29 AM	Thread Starter #21
Bouchacha DriverHeaven Newbie Join Date: Jan 2005 Posts: 11 Rep Power: 0	Looks like I'm going to have to reinstall win2k. Thank you so much for all your help ChoGGi