ATI Tray Tool Freezing

En1gma · Sep 17, 2005, 05:29 PM

Hey ive not long had my new lappy which came with an X700 128Mb card and bundled ATI drivers. Ive been trying to install the latest Omega Cat 5.8 on it and it appears that the actual drivers install fine, just that when you try and run ATI Tray Tool the system freezes everytime. I tried reinstalling and telling windows to auto load tray tool on startup but this just causes the system to freeze on startup everytime so ive had to reinstall XP. Any ideas why Tray Tool is causing it to freeze all the time as i know that the 5.8 drivers now have support for the mobility x700 and tray tool comed bundled with the drivers

En1gma · Sep 17, 2005, 06:10 PM

Ok, im almost completely sure its ATI Tray Tool causing the problem...Am i correct in thinking that the new Omega Cat 5.8 drivers have a different version of ATI Tray Tool? Ive just installed the Omega Cat 5.7 drivers and they work fine, including ATT. Does anyone know why the new version of ATT is freezing all the time? and is there anyway to install the Omega Cat 5.8 drivers but with the older version of ATT? Thanks

swimtech · Sep 17, 2005, 06:42 PM

Have you tried uninstalling the previous version of ATT (open the folder where your 5.7 version of the driverset is located, opening the ATT folder in there, and run the uninstall.exe file located there...) then installing the latest version that came with the 5.8's?

Edit: After uninstalling the ATT from the 5.7 set, you may want to reinstall the 5.8 set as a whole - there could be custom hooks in the installer that need to initialize that make them work properly together - just a thought...

En1gma · Sep 17, 2005, 07:09 PM

Yeh ive tried that, still no luck. Tryed it from a clean OS reinstall too so there were definately no earlier versions on ATT there and it still froze. Is it possible to install the Omega 5.8 bundle then uninstall ATT, then reinstall the earlier version of ATT?

swimtech · Sep 17, 2005, 07:28 PM

You can uninstall the ATI Tray Tools by going to the 2.6.61 folder within the Radeon Omega Drivers folder within the Program Files folder on your hard drive and running the uninstall.exe file from there - but whether an older version can be installed successfully without it freezing is a question for Ray. Hang in there, he'll probably respond here in time...

*Ray Adams* · Sep 17, 2005, 07:47 PM

I don't know why it happened. No one of my beta testers has this issue

En1gma · Sep 17, 2005, 08:31 PM

Right, ive just installed the Omega Cat 5.8 fine and told windows not to autoload ATT on startup (to prevent it from freezing) then uninstalled ATT from the driver folder. I then restarted and installed an earlier version of ATT (1.0.2.705) and it works fine. Am i missing out on any really useful upgrades by using this earlier version?

On a side note, i noticed a post ealier from a guy showing similar symptoms to what i was having.

http://www.hardwareheaven.com/windows-xp-radeon-display-drivers/84795-lockups-omega-mobility-x700.html

Only i know now that it was ATT causing windows to freeze on startup when it was trying to load it (windows loads fine if you dont select ATT to auto load during the driver installation) and was interested to see he had an Acer 8103 laptop...I have the Acer Ferrari 4005wlmi? Do you have any known compatibilty problems with Acer running x700 128mb?

Ive tryed Omega Cat 5.8 on my desktop and everything works fine first time so just problems on the lappy

*Ray Adams* · Sep 17, 2005, 09:09 PM

As I remeber there are no chamges for X700 Mobility in last release.
It is very strange.
If you run ATT manulay will it freeze Windows?

En1gma · Sep 17, 2005, 09:25 PM

Yeh it freezes windows constantly on boot up if uve enabled autostart during installation and also manually everytime you attempt to open ATT with the Omega Cat5.8 drivers installed. With no drivers installed you simply get the 'No ATI device detected' error message, but as soon as I install the Omega Cat5.8 and attempt to open ATT there is a hard lock and have to reboot

brownstonemr · Sep 17, 2005, 11:00 PM

With the ati mobilty 9800 freezing occurs aswell. Whether the prog is autostarted or started manually. The tray icon appears then the system locks and a few secs after the blue screen appears saying something about 'ati2dvag.dll'. Then have to restart comp. Uninstalled current ATT's from Omegas and installed the older .720 version which seems to run fine.

*Ray Adams* · Sep 18, 2005, 04:25 PM

So everyone how has this problem has mobility cersion of Radeon?

_Belial · Sep 19, 2005, 01:25 PM

I'm having exactly the same problem with ATT with a mobile x700 128mb too. I installed latest omega's (5.8) and told ATT to start automatically. Then whenever the machine boots up it starts with not being able to click anything then it just hangs (no BSOD).

If i stop ATT from loading at startup (had to edit registry and remove the entry from the HKCU/s/m/w/c/Run key) it all loads ok.

Then if i try to launch ATT from the desktop shortcut it hangs

*Ray Adams* · Sep 19, 2005, 09:17 PM

Ok. Can you guyz give me DeviceID for your boards? I have to check whats wrong with it

_Belial · Sep 19, 2005, 09:51 PM

em, if you tell me how i can check i'll let you know

Mine's the X700 128MB that comes on the acer aspier 1694 laptop

swimtech · Sep 19, 2005, 11:55 PM

Click Start, All Programs, Accessories, System Tools, click System Information. Expand Components, click Display. The number is in the form of this (from my system)

PNP Device ID PCI\VEN_1002&DEV_4152&SUBSYS_7C19174B&REV_00\4&9AE DED5&0&0008

I just copied the line and pasted into this post...

En1gma · Sep 20, 2005, 12:36 AM

Right ok, here is the Device ID for the x700 128mb in my Acer Ferrari 4005wlmi

PNP Device ID
PCI\VEN_1002&DEV_5653&SUBSYS_007E1025&REV_00\4&940 9452&0&0010

Hope there is something that can be solved, any more info needed just ask. Cheers

_Belial · Sep 20, 2005, 01:15 AM

Here's my display info

Code:

[Display]

Item	Value	
Name	ATI MOBILITY RADEON X700 (Omega 2.6.61)	
PNP Device ID	PCI\VEN_1002&DEV_5653&SUBSYS_00661025&REV_00\4&266C3FA7&0&0008	
Adapter Type	ATI MOBILITY RADEON X700 (0x5653), ATI Technologies Inc. (Omega 2.6.61) compatible	
Adapter Description	ATI MOBILITY RADEON X700 (Omega 2.6.61)	
Adapter RAM	128.00 MB (134,217,728 bytes)	
Installed Drivers	ati2dvag.dll	
Driver Version	6.14.10.6561	
INF File	oem13.inf (ati2mtag_M26 section)	
Color Planes	1	
Color Table Entries	4294967296	
Resolution	1280 x 800 x 60 hertz	
Bits/Pixel	32	
Memory Address	0xD0000000-0xD7FFFFFF	
I/O Port	0x00003000-0x00003FFF	
Memory Address	0xC8100000-0xC81FFFFF	
IRQ Channel	IRQ 16	
I/O Port	0x000003B0-0x000003BB	
I/O Port	0x000003C0-0x000003DF	
Memory Address	0xA0000-0xBFFFF	
Driver	c:\windows\system32\drivers\ati2mtag.sys (6.14.10.6561, 1.21 MB (1,273,344 bytes), 01/01/1980 00:00)

*Ray Adams* · Sep 20, 2005, 06:42 AM

Who want to help me with and can test b eta version please send me your email to traytools(at)guru3d.com

*Ray Adams* · Sep 20, 2005, 06:47 AM

Also please download wpcredit from here
http://hp.vector.co.jp/authors/VA002.../download.html
Run it, click on devices button and select you video board
Click on button with number 32
make screenshow of this window and post it here

_Belial · Sep 20, 2005, 10:32 AM

Here's a pic from that WPCredit program as requested

*Ray Adams* · Sep 20, 2005, 12:17 PM

After some investigation I found point where computer hangs.
10:57:44 ATT:CheckDisplays
This is procedure from Catalyst to check connected displays. I don't know why it hangs computer! Control Panel and Control Center both uses the same procedure !

_Belial · Sep 20, 2005, 12:27 PM

I'm going to clean my driver install, remove att + omega then just install the cat5.9 driver-only and att and see how I go.

will report back this afternoone once i'm done

_Belial · Sep 20, 2005, 01:28 PM

OK i've totally uninstalled omega + ATT

then ran driver cleaner on it in safe mode

installed cat 5.8 (moded for mobilty)

installed ati control panel

did not install CCC

installed ATT

machine crashed as usual

Ariakas · Sep 20, 2005, 06:17 PM

Just to add to this http://www.hardwareheaven.com/windows-xp-radeon-display-drivers/83847-problems-ati-tray-tools-ati-tools.html

I had the same issue with my Gateway 8510gz x700 64mb.

*Ray Adams* · Sep 20, 2005, 10:20 PM

Ok. _Belial Can you contact me tomorrow by email , I will give you new version.

_Belial · Sep 20, 2005, 10:30 PM

Will do Ray,

This a new version on top of the 2 versions you already emailed me today

En1gma · Sep 21, 2005, 02:22 AM

Hey, Sorry if this is abit late, ive been wrapped up in Uni preparation today. How are things going?

*Ray Adams* · Sep 21, 2005, 07:37 AM

Enigman you did screenshot for Hsot bridge, not for Video board!

scorp76 · Sep 21, 2005, 02:12 PM

Getting the same prob on my x700 on my desktop pc.. ULI 1689 chipset

*Ray Adams* · Sep 21, 2005, 04:23 PM

Quote:

Getting the same prob on my x700 on my desktop pc

What is DeviceID for your board?

Sep 17, 2005, 05:29 PM	#1
En1gma DriverHeaven Newbie Join Date: Sep 2005 Posts: 11 Rep Power: 0	ATI Tray Tool Freezing Hey ive not long had my new lappy which came with an X700 128Mb card and bundled ATI drivers. Ive been trying to install the latest Omega Cat 5.8 on it and it appears that the actual drivers install fine, just that when you try and run ATI Tray Tool the system freezes everytime. I tried reinstalling and telling windows to auto load tray tool on startup but this just causes the system to freeze on startup everytime so ive had to reinstall XP. Any ideas why Tray Tool is causing it to freeze all the time as i know that the 5.8 drivers now have support for the mobility x700 and tray tool comed bundled with the drivers

Sep 17, 2005, 06:42 PM	#3
swimtech HardwareHeaven Extreme Member Join Date: May 2002 Location: North Carolina Posts: 4,040 Rep Power: 122 System Specs	Have you tried uninstalling the previous version of ATT (open the folder where your 5.7 version of the driverset is located, opening the ATT folder in there, and run the uninstall.exe file located there...) then installing the latest version that came with the 5.8's? Edit: After uninstalling the ATT from the 5.7 set, you may want to reinstall the 5.8 set as a whole - there could be custom hooks in the installer that need to initialize that make them work properly together - just a thought... __________________ It's not so much getting your way that matters or not - what matters is how you go about getting it.

Sep 17, 2005, 07:28 PM	#5
swimtech HardwareHeaven Extreme Member Join Date: May 2002 Location: North Carolina Posts: 4,040 Rep Power: 122 System Specs	You can uninstall the ATI Tray Tools by going to the 2.6.61 folder within the Radeon Omega Drivers folder within the Program Files folder on your hard drive and running the uninstall.exe file from there - but whether an older version can be installed successfully without it freezing is a question for Ray. Hang in there, he'll probably respond here in time... __________________ It's not so much getting your way that matters or not - what matters is how you go about getting it.

Sep 17, 2005, 07:47 PM	#6
Ray Adams DriverHeaven Addict Join Date: Aug 2004 Location: USSR Posts: 350 Rep Power: 0 System Specs	I don't know why it happened. No one of my beta testers has this issue __________________ ATI Tray Tools

Sep 17, 2005, 09:09 PM	#8
Ray Adams DriverHeaven Addict Join Date: Aug 2004 Location: USSR Posts: 350 Rep Power: 0 System Specs	As I remeber there are no chamges for X700 Mobility in last release. It is very strange. If you run ATT manulay will it freeze Windows? __________________ ATI Tray Tools

Sep 17, 2005, 06:10 PM	Thread Starter #2
En1gma DriverHeaven Newbie Join Date: Sep 2005 Posts: 11 Rep Power: 0	Ok, im almost completely sure its ATI Tray Tool causing the problem...Am i correct in thinking that the new Omega Cat 5.8 drivers have a different version of ATI Tray Tool? Ive just installed the Omega Cat 5.7 drivers and they work fine, including ATT. Does anyone know why the new version of ATT is freezing all the time? and is there anyway to install the Omega Cat 5.8 drivers but with the older version of ATT? Thanks

Sep 17, 2005, 07:09 PM	Thread Starter #4
En1gma DriverHeaven Newbie Join Date: Sep 2005 Posts: 11 Rep Power: 0	Yeh ive tried that, still no luck. Tryed it from a clean OS reinstall too so there were definately no earlier versions on ATT there and it still froze. Is it possible to install the Omega 5.8 bundle then uninstall ATT, then reinstall the earlier version of ATT?

Sep 17, 2005, 08:31 PM	Thread Starter #7
En1gma DriverHeaven Newbie Join Date: Sep 2005 Posts: 11 Rep Power: 0	Right, ive just installed the Omega Cat 5.8 fine and told windows not to autoload ATT on startup (to prevent it from freezing) then uninstalled ATT from the driver folder. I then restarted and installed an earlier version of ATT (1.0.2.705) and it works fine. Am i missing out on any really useful upgrades by using this earlier version? On a side note, i noticed a post ealier from a guy showing similar symptoms to what i was having. http://www.hardwareheaven.com/windows-xp-radeon-display-drivers/84795-lockups-omega-mobility-x700.html Only i know now that it was ATT causing windows to freeze on startup when it was trying to load it (windows loads fine if you dont select ATT to auto load during the driver installation) and was interested to see he had an Acer 8103 laptop...I have the Acer Ferrari 4005wlmi? Do you have any known compatibilty problems with Acer running x700 128mb? Ive tryed Omega Cat 5.8 on my desktop and everything works fine first time so just problems on the lappy

Sep 17, 2005, 09:25 PM	Thread Starter #9
En1gma DriverHeaven Newbie Join Date: Sep 2005 Posts: 11 Rep Power: 0	Yeh it freezes windows constantly on boot up if uve enabled autostart during installation and also manually everytime you attempt to open ATT with the Omega Cat5.8 drivers installed. With no drivers installed you simply get the 'No ATI device detected' error message, but as soon as I install the Omega Cat5.8 and attempt to open ATT there is a hard lock and have to reboot

Sep 17, 2005, 11:00 PM	#10
brownstonemr DriverHeaven Lover Join Date: Apr 2004 Posts: 99 Rep Power: 0	With the ati mobilty 9800 freezing occurs aswell. Whether the prog is autostarted or started manually. The tray icon appears then the system locks and a few secs after the blue screen appears saying something about 'ati2dvag.dll'. Then have to restart comp. Uninstalled current ATT's from Omegas and installed the older .720 version which seems to run fine.

Sep 18, 2005, 04:25 PM	#11
Ray Adams DriverHeaven Addict Join Date: Aug 2004 Location: USSR Posts: 350 Rep Power: 0 System Specs	So everyone how has this problem has mobility cersion of Radeon? __________________ ATI Tray Tools

Sep 19, 2005, 01:25 PM	#12
_Belial DriverHeaven Junior Member Join Date: Mar 2003 Posts: 22 Rep Power: 0	I'm having exactly the same problem with ATT with a mobile x700 128mb too. I installed latest omega's (5.8) and told ATT to start automatically. Then whenever the machine boots up it starts with not being able to click anything then it just hangs (no BSOD). If i stop ATT from loading at startup (had to edit registry and remove the entry from the HKCU/s/m/w/c/Run key) it all loads ok. Then if i try to launch ATT from the desktop shortcut it hangs

Sep 19, 2005, 09:17 PM	#13
Ray Adams DriverHeaven Addict Join Date: Aug 2004 Location: USSR Posts: 350 Rep Power: 0 System Specs	Ok. Can you guyz give me DeviceID for your boards? I have to check whats wrong with it __________________ ATI Tray Tools

Sep 19, 2005, 09:51 PM	#14
_Belial DriverHeaven Junior Member Join Date: Mar 2003 Posts: 22 Rep Power: 0	em, if you tell me how i can check i'll let you know Mine's the X700 128MB that comes on the acer aspier 1694 laptop

Sep 19, 2005, 11:55 PM	#15
swimtech HardwareHeaven Extreme Member Join Date: May 2002 Location: North Carolina Posts: 4,040 Rep Power: 122 System Specs	Click Start, All Programs, Accessories, System Tools, click System Information. Expand Components, click Display. The number is in the form of this (from my system) PNP Device ID PCI\VEN_1002&DEV_4152&SUBSYS_7C19174B&REV_00\4&9AE DED5&0&0008 I just copied the line and pasted into this post... __________________ It's not so much getting your way that matters or not - what matters is how you go about getting it.

Sep 20, 2005, 12:36 AM	Thread Starter #16
En1gma DriverHeaven Newbie Join Date: Sep 2005 Posts: 11 Rep Power: 0	Right ok, here is the Device ID for the x700 128mb in my Acer Ferrari 4005wlmi PNP Device ID PCI\VEN_1002&DEV_5653&SUBSYS_007E1025&REV_00\4&940 9452&0&0010 Hope there is something that can be solved, any more info needed just ask. Cheers

Sep 20, 2005, 06:42 AM	#18
Ray Adams DriverHeaven Addict Join Date: Aug 2004 Location: USSR Posts: 350 Rep Power: 0 System Specs	Who want to help me with and can test b eta version please send me your email to traytools(at)guru3d.com __________________ ATI Tray Tools

Sep 20, 2005, 06:47 AM	#19
Ray Adams DriverHeaven Addict Join Date: Aug 2004 Location: USSR Posts: 350 Rep Power: 0 System Specs	Also please download wpcredit from here http://hp.vector.co.jp/authors/VA002.../download.html Run it, click on devices button and select you video board Click on button with number 32 make screenshow of this window and post it here __________________ ATI Tray Tools

Sep 20, 2005, 10:32 AM	#20
_Belial DriverHeaven Junior Member Join Date: Mar 2003 Posts: 22 Rep Power: 0	Here's a pic from that WPCredit program as requested

Sep 20, 2005, 12:17 PM	#21
Ray Adams DriverHeaven Addict Join Date: Aug 2004 Location: USSR Posts: 350 Rep Power: 0 System Specs	After some investigation I found point where computer hangs. 10:57:44 ATT:CheckDisplays This is procedure from Catalyst to check connected displays. I don't know why it hangs computer! Control Panel and Control Center both uses the same procedure ! __________________ ATI Tray Tools

Sep 20, 2005, 12:27 PM	#22
_Belial DriverHeaven Junior Member Join Date: Mar 2003 Posts: 22 Rep Power: 0	I'm going to clean my driver install, remove att + omega then just install the cat5.9 driver-only and att and see how I go. will report back this afternoone once i'm done

Sep 20, 2005, 01:28 PM	#23
_Belial DriverHeaven Junior Member Join Date: Mar 2003 Posts: 22 Rep Power: 0	OK i've totally uninstalled omega + ATT then ran driver cleaner on it in safe mode installed cat 5.8 (moded for mobilty) installed ati control panel did not install CCC installed ATT machine crashed as usual

Sep 20, 2005, 06:17 PM	#24
Ariakas DriverHeaven Newbie Join Date: Sep 2005 Posts: 2 Rep Power: 0	Just to add to this http://www.hardwareheaven.com/windows-xp-radeon-display-drivers/83847-problems-ati-tray-tools-ati-tools.html I had the same issue with my Gateway 8510gz x700 64mb.

Sep 20, 2005, 10:20 PM	#25
Ray Adams DriverHeaven Addict Join Date: Aug 2004 Location: USSR Posts: 350 Rep Power: 0 System Specs	Ok. _Belial Can you contact me tomorrow by email , I will give you new version. __________________ ATI Tray Tools

Sep 20, 2005, 10:30 PM	#26
_Belial DriverHeaven Junior Member Join Date: Mar 2003 Posts: 22 Rep Power: 0	Will do Ray, This a new version on top of the 2 versions you already emailed me today

Sep 21, 2005, 02:22 AM	Thread Starter #27
En1gma DriverHeaven Newbie Join Date: Sep 2005 Posts: 11 Rep Power: 0	Hey, Sorry if this is abit late, ive been wrapped up in Uni preparation today. How are things going? Last edited by En1gma; Sep 22, 2005 at 02:21 AM.

Sep 21, 2005, 07:37 AM	#28
Ray Adams DriverHeaven Addict Join Date: Aug 2004 Location: USSR Posts: 350 Rep Power: 0 System Specs	Enigman you did screenshot for Hsot bridge, not for Video board! __________________ ATI Tray Tools

Sep 21, 2005, 02:12 PM	#29
scorp76 DriverHeaven Newbie Join Date: Oct 2004 Posts: 6 Rep Power: 0	Getting the same prob on my x700 on my desktop pc.. ULI 1689 chipset