Dell and Hewlett Packard customers are fuming over Windows 7 upgrades to computers they bought earlier this year. Many computer makers had hoped to keep sales high by offering free upgrades to the shiny new MS operating system once it hit shelves on 22nd October.
Unfortunately, even weeks after the Windows 7 launch HP and Dell’s support forums were flooded with complaints from unhappy customers who hadn’t received the promised upgrade in the post.
Most of the big PC manufacturers made these free from Vista upgrade ‘deals’ very clear in the run up to October release in the attempt to clear stocks of old PC’s, after all the thoughts of holding onto stock and reimaging all the prebuilt systems with W7 was not a viable situation to be in.
DriverHeaven contacted a few people on the Dell and HP forums for information on their upgrade issues and one guy called Steve said to us “I registered for my upgrade kit late August and still haven’t received any information on when I can expect it”. Another girl called Sally told our DriverHeaven reporter “I looked up my Win 7 upgrade on their site and I found the kit ready to be shipped but it says 18th of December – this really is ridiculous!”
Other customers in public forums are making it clear that they are still waiting to hear back on when they can expect their new operating system which was part of the original purchase deal.