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X360 survey shows 60% fail rate

X360 survey shows 60% fail rate

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CNET UK have just completed a survey of Xbox 360 fail rates and the results are a staggering 60% amongst the ownership.

47% of failures are experienced within the first year and this rises to 75 percent within 18 months … Microsoft have thankfully extended the warranty period to three years following massive public backlash due to the huge issues with the console design.

While these figures are dreadful, to make matters worse 32 percent of unhappy customers that were asked have said that their Xbox 360 has failed twice, and 19 percent have said their fail rate was three times or more. We asked a few members of our public in private message about their failures with one forum member Alex saying “I have had seven Xbox 360’s now, and I have phoned their customer support to complain several times – to be fair to Microsoft, their support staff are really good, but the console should really never have been released with the design, the cooling is terrible”.

This is in fact the biggest problem with the console, the cooling solution should really never have been approved because the DVD drive sits over the memory and the GPU and CPU are passively cooled with only a single plastic venting system pulling hot air out the rear. Many companies have tried to fix these issues by releasing their own external cooling solutions which sit between the power adapter and the console however many months ago there were reports that these were actually causing too high a power drain and many power supplies were failing as well.

Hopefully when Microsoft’s next generation console is set for release they will spend more time on the R&D to ensure it runs cooler and has a better overall design for airflow – last time we heard Microsoft have spent several billion on Xbox 360 RMA costs so it seems logical that they will learn from their mistakes.

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Stuart Davidson

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