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GAME Apologise For Stock Mix-UP Over Easter

GAME Apologise For Stock Mix-UP Over Easter

GAME has issued an apology through the games website regarding customers who purchased worn and damaged ex-display stock during the busy Easter period.

With demand running high over the holidays the retailer had to ship stock from stores to their online distribution warehouses. Some of the stock seemed to have been that formerly on display and was of a poor quality.

The statement read:

“We can categorically confirm that all products sold as ‘new’ on our web sites are new. This stock should be in mint condition but we are now aware that some ex-display stock has slipped through our quality screening processes. This stock is new (it has never been owned by anyone other than us, and certainly it has never been played) however it may have been stripped of its plastic wrapping.

If any of our customers have bought a “new” game from us, then we will have sent a new game out to them. If any customer has received a game that is damaged or that they are not happy about the condition of, we will be pleased to replace it or refund it, subject to our normal terms and conditions.

We would never seek to mislead our customers by offering for sale product that we know to be sub-standard and would like to take this opportunity to offer our apologies to any customer that has been inconvenienced by this matter.”

Anyone affected can contact GAME via the company’s website, take your faulty goods to a GAME store along with the despatch note or call customer services on 0871 200 1221.

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Stuart Davidson

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