A number of customers who ordered a £19.99 copy of Vita game Tearaway were instead sent a PlayStation Vita and Tearaway bundle – which retails for £149.99.
After realising its mistake, Zavvi emailed those affected to inform them of the error – and ask that they give up the entire package to send it back.
“We are very sorry to inform you that due to an error in our warehouse we have dispatched the incorrect product,” an initial email said.
“We are contacting you in order for us to arrange a collection of the incorrect item which is on the way to you. If possible, please keep the parcel in its original packaging ready to hand back to the courier.”
Zavvi has now sent out a “final notice” to customers regarding the issue and stated that anyone affected must contact them by 5pm UK time today, 10th December, to arrange a courier to pick the item up.