NVIDIA is trying to manage their way through a recall involving a small number of their NVIDIA SHIELD Pro set-top box units running Android TV. The SHIELD Pro units are the 500GB version of the SHIELD units and according to NVIDIA, the problem involves that massive hard drive. According to NVIDIA, less than 1% of those units are prone to hard drive failures. To resolve the problem, NVIDIA is replacing units for customers who are experiencing problems.
NVIDIA says the problem with the hard drive manifests itself in a couple ways. First, when users try to apply Upgrade 1.4, the Fastboot menu appears. NVIDIA says users should seek a replacement unit even if they manage to eventually get the system to recover after a system reboot. The problem also shows up as severe and persistent pixelation in all tiles on the top row of the Android TV homescreen.
NVIDIA’s customer support notice about the matter says they will ship a new unit to customers as soon as an RMA is approved. Customers will not wait for the old unit to be shipped back, although presumably they will need to do that eventually.
Please contact NVIDIA Customer Care at www.nvidia.com/nvcc for a replacement.