AMD Recognizes USB Problems on X570 and B550

Problems with USB on AMD 500 series motherboards.

For some time now, feedback from users with sporadic USB disconnection problems on 500 series motherboards has been accumulating at Reddit in particular.

Latency, freeze and distortion on external USB devices.

While the first case returns were reported in the spring of last year, it seems that their frequency has increased exponentially in the last month. Some will think that a fixation is being made, but it seems that the problem occurs mainly in systems with the new RTX GPUs. Users with AMD graphics cards are clearly not affected by these problems. Several users affected by these problems decided to compile their concerns into a Googe Sheets table, and the case analysis allows this conclusion to be drawn. The phenomena observed are always the same: Some people find that their keyboard suddenly stops responding for 5 to 10 seconds, others complain about the slowing down of their mouse and finally some owners of dedicated sound cards talk about crackling and distortion.

AMD seems to be aware of the problem and wants to find solutions

AMD has officially taken the problem into account and responded as follows: AMD is aware of reports that a small number of users are experiencing intermittent USB connectivity problems on 500 series chipsets. We have analyzed the root cause and at this time we would like to ask the community for help with a small selection of additional hardware configurations. Over the next few days, some r / Amd users may be contacted directly by an AMD representative ( u / AMDOfficial) via Reddit’s PM system with a request for additional information. This request may include detailed hardware configurations, steps to reproduce the problem, specific logs, and other relevant system information to verify our development efforts. We will provide an update when we have more details to share. Customers experiencing problems are always encouraged to raise a service request online with AMD Customer Support; this allows us to find correlations and compare notes between support requests. We invite users who have encountered these problems to report them here or on our Forum and/or Discord. User feedback is the best way to understand and solve our problems.