Windows 8.1 laptop that is password locked.

Discussion in 'Windows & Other OS Discussion & Support' started by MIG-31, Mar 30, 2014.

  1. MIG-31

    MIG-31 HardwareHeaven News Mod Staff Member

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    My sister has a Acer Aspire 5742 laptop (Originally win 7) but runs w8.1.


    She has not used it for a while and has forgotten the password that is required to get into widows.


    So it's locked on the P/W screen with the Username (Email address) and p/w entry slot.


    I can not get into windows including safe mode. So the main question is how can I unlock the p/w entry so at least I can gain access and change the p/w.
     

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