X360 survey shows 60% fail rate

Discussion in 'News Discussion' started by HardwareHeaven, Nov 18, 2009.

  1. HardwareHeaven

    HardwareHeaven Administrator Staff Member

    Joined:
    May 6, 2002
    Messages:
    32,274
    Likes Received:
    163
    Trophy Points:
    88
    Read Full Story Here.
    _________________________

    A recent survey has shown some really shocking results for Xbox 360 fail rates with 75% experiencing issues within 18 months
     
  2. Trusteft

    Trusteft HH's Asteroids' Dominator

    Joined:
    Nov 2, 2004
    Messages:
    21,869
    Likes Received:
    2,279
    Trophy Points:
    153
    I have two. One is a year old, the other is about 3. Neither has failed yet. Weird.
     
  3. IvanV

    IvanV HH Assassin Guild Member

    Joined:
    Dec 18, 2004
    Messages:
    10,486
    Likes Received:
    1,716
    Trophy Points:
    138
    I remember an MS official saying that they expect all units belonging to the original revision to fail. Apple is the one that usually gets accused of putting form over function, but this time MS seems obviously guilty of that crime. There are no strict constraints on size and shape for a gaming console, yet MS has decided to passively cool the CPU and GPU and crammed the memory under the drive just to make it all fit in a case someone envisioned (and maybe to make it half a dB quieter). Considering that the GPU was a high end part when it came out and that similar desktop GPUs were coupled with dual slot coolers, and it's not much different with the CPU either, being a 90nm, 3.2GHz multicore design, high failure rates should come as little surprise. Whoever is responsible has cost the company a ton of money and customers a great deal of time and nerves.
     
  4. slugbug

    slugbug Going Broke Saving Money

    Joined:
    Oct 15, 2002
    Messages:
    612
    Likes Received:
    15
    Trophy Points:
    28
    I bought my first XBox 360 in January 2006 and it lasted almost a year. Since then I've had to RMA four more times. I grew tired of getting back crap so I purchased a new Falcon unit on liquidation last December with hopes it would last longer. It lasted about 10 months before giving me the RROD once again. That makes what..600% failure rate for me?
     
  5. Chaos

    Chaos Number Nine

    Joined:
    May 9, 2002
    Messages:
    5,260
    Likes Received:
    95
    Trophy Points:
    0
    Im glad I sent mine back due to some real piss poor issues i had with Dell during the process
     
  6. ET3D

    ET3D Hopeless Dreamer

    Joined:
    Aug 20, 2003
    Messages:
    3,086
    Likes Received:
    90
    Trophy Points:
    58
    I think this shows that product failure rate has little effect on sales. While I'm sure handling the failures is somewhat of a financial hurt for Microsoft, the lesson is probably that it's better to have a malfunctioning product out early, rather than wait more to get higher reliability.
     
  7. slugbug

    slugbug Going Broke Saving Money

    Joined:
    Oct 15, 2002
    Messages:
    612
    Likes Received:
    15
    Trophy Points:
    28
    As much as I hate Sony I bit the bullet and bought a PS3 slim. The disc drive is so much quieter than the one in my 360.
     
  8. Gastrian

    Gastrian New Member

    Joined:
    Oct 14, 2003
    Messages:
    271
    Likes Received:
    5
    Trophy Points:
    0
    Where are the figures? How many people took part in this survey? How was this survey advertised? Is CNET a pro or anti MS website and what about its readers?

    I've had to return a recently bought 360 after 6 months but then again it was reduced stock from the very first shipment of Xboxs so I'm not defending Microsoft but this seems as legit and as responsible as Watchdog's mockery of journalism. Without figures and evidence this is just an opinion piece being passed off as fact. There's lies, damn lies and journalists quoting statistics.
     
  9. clanman

    clanman New Member

    Joined:
    Dec 15, 2008
    Messages:
    151
    Likes Received:
    13
    Trophy Points:
    0
    sounds like someone needs a hug. :rofl:
     
  10. DarkNation

    DarkNation Guest

    mt roommate bought a used 360on ebay and it gave us the RROD first time we turned it on. epic fail.
     
  11. Gastrian

    Gastrian New Member

    Joined:
    Oct 14, 2003
    Messages:
    271
    Likes Received:
    5
    Trophy Points:
    0
    Just return to the seller and get your money back as its a faulty item. Its gone outside the three year replacement program so they've sld on a dodgy product hoping somebody would buy it and not return it.
     
  12. comp_ali

    comp_ali Sniper

    Joined:
    Aug 26, 2008
    Messages:
    10,427
    Likes Received:
    281
    Trophy Points:
    108
    He got it on ebay so there is no way he can ask for atonement or replacement.
     
  13. demarc

    demarc New Member

    Joined:
    Dec 12, 2009
    Messages:
    108
    Likes Received:
    8
    Trophy Points:
    0
    ever heard of RROD? search google why microsoft extended warranty of xbox to 3yrs. you're the only one i know who has a console and does not believe xbox 360 pre-jasper high failure rate
     
  14. Gastrian

    Gastrian New Member

    Joined:
    Oct 14, 2003
    Messages:
    271
    Likes Received:
    5
    Trophy Points:
    0
    Unless the advert specifically stated it was faulty then he is allowed to return it to the seller for a full refund. eBay does provide buyers with some protection regarding faulty items.

    And demarc, of course I've heard or RROD, I stated I returned my console once. Its common knowledge that the original 360s had a high failure rate and I didn't dispute that, what I disputed was this survey which doubled the official figure of a 30% failure rate to 60% and the subsequent "news piece" that went with it. So please read what is being said before quoting and replying with something that has no relevance to said post.
     
  15. demarc

    demarc New Member

    Joined:
    Dec 12, 2009
    Messages:
    108
    Likes Received:
    8
    Trophy Points:
    0
    i got two friends who went through 2-3 xbox in 4 years. it has to be higher than 30% or at least approaching 60%. i doubt microsoft would officially say they have 60% failure rate (what company would?). no reason to extend the warranty to 3 years unless they are expecting a lot of units to fail. what constitutes "a lot" i don't know
    stay cool looks like you were somehow offended by my post :D
     
  16. Trusteft

    Trusteft HH's Asteroids' Dominator

    Joined:
    Nov 2, 2004
    Messages:
    21,869
    Likes Received:
    2,279
    Trophy Points:
    153
    I have 2 Xbox 360's. One from 2006 and one from last year. No RROD yet on either of them. Does this mean the console is experiencing 0% failure rate?
    I don't see why anyone would believe some third party and not the official numbers.
    I don't see why anyone would believe the official numbers and not the third party.
    I don't see why anyone would believe and take as truth either of them or both of them.
     
  17. Erroneus

    Erroneus Get off my lawn!

    Joined:
    Aug 25, 2002
    Messages:
    13,727
    Likes Received:
    101
    Trophy Points:
    103
    At least, it seems they have managed to get it under control with Jasper or so I hope :p

    I still don't get why they haven't made a slim version though. It should be possible to make a stable silent slim hardware, considering the hardware in the 360, is fairly old.

    A silent good looking slim version, would also remove some of the focus from the old 360 models and the talk about RROD. Now they could even launch the slim model together with Natal, it would make so much sense...

    But guess not.
     
  18. Mr Cairo

    Mr Cairo Require backup .... NO

    Joined:
    Jul 1, 2002
    Messages:
    3,321
    Likes Received:
    623
    Trophy Points:
    138
    I understood that it was overheating that caused the RROD so making the console slimmer is just going to push the heat back up and possibly they will start failing again .

    i think MS are just happy that they have a working console now

    may be way off the mark though

    we have gone through 2 x 360's in 2 years and had the same problem free PS3 for near on 2 years
     
  19. demarc

    demarc New Member

    Joined:
    Dec 12, 2009
    Messages:
    108
    Likes Received:
    8
    Trophy Points:
    0
    i thought i thought.. i thought i saw a pussy cat :rofl:
     
  20. Erroneus

    Erroneus Get off my lawn!

    Joined:
    Aug 25, 2002
    Messages:
    13,727
    Likes Received:
    101
    Trophy Points:
    103
    Overheat and and bad design. But it should still be possible. The components they are using in the 360 can be made much more optimized these days. The PS3 slim uses 45nm for it's cpu of a monster, should be possible for MS also on their GPU and GPU.
     

Share This Page

visited