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Friday | March 5, 2021
DETAILS ON NZXT H1 CASE SAFETY ISSUE

DETAILS ON NZXT H1 CASE SAFETY ISSUE

We’ve identified an issue with the H1 case where a short on the PCIe riser cable connection can lead to a potential fire hazard. This issue has currently affected fewer than ten H1 cases.

To be extra cautious, we have paused sales on NZXT & NZXT BLD and asked resellers to temporarily pause sales as well while our engineering team is confirming the issue and preparing a solution.

WHAT IS THE PROBLEM?
We have identified that the two screws that attach the PCIe Riser assembly to the chassis may cause an electrical short circuit in the printed circuit board (PCB). Repair kits are being prepared that include two new screws that address the issue along with instructions to replace them.

WHAT CAN CUSTOMERS DO?
While we have identified this issue as a low probability occurrence, the absolute safest approach is to power-down your H1 until a kit is sent out to you and the repair is made.

We will be taking customer information and providing early repair kits as soon as this upcoming week. These kits will allow users to make the repair at home by replacing both screws that attach the PCIe assembly to the case. Customers can reach out through our H1 dedicated contact channels included below for more information.

WHAT ELSE DO CUSTOMERS NEED TO KNOW?
We are working closely with the US Consumer Products Safety Commission (CPSC) and the proper global authorities to ensure that we are doing everything we can to help NZXT customers. The CPSC’s function is to help people use products safely and we have been adhering to their strongly recommended schedule for releasing information to our suppliers and to the public. We take this issue seriously and are working as quickly as we can to address it.

HOW DO CUSTOMERS GET IN TOUCH IF THEY HAVE ANY OTHER QUESTIONS?
We appreciate everyone’s patience. For direct contact, customers can contact our Customer Support team via the provided number and email address.

Please direct inquiries regarding the H1 Issue to:
Phone: 1-888-965-5520 (Mon – Fri, 8am – 6pm PST)
Email: h1support@nzxt.com

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