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Tuesday | May 18, 2021
NZXT officially recalls 33,000 H1 boxes

NZXT officially recalls 33,000 H1 boxes

NZXT is asking US customers to bring back the potentially dangerous H1 to NZXT

It might look like a recall campaign from a car manufacturer, but in reality, we’re just talking about NZXT and its little H1 box.

NZXT H1: exaggeration or safety?

Last November, NZXT stopped marketing the H1 following reports of potential electrical short circuits caused by two screws used to attach the PCIe riser assembly to the chassis. The company claims to have received 11 reports of “overheating or fire of printed circuit boards worldwide, including six in the United States”. This is a significant safety initiative, especially since the brand has offered H1 owners nylon screws to replace the metal screws. NZXT H1 problem Yet Gamers Nexus insisted and described NZXT’s behaviour as “terribly irresponsible and negligent”, calling into question the design of the PCB. For them, the concern remains the same. This story might sound laudable if it didn’t leave an unpleasant feeling in their minds.

A certain uneasiness in front of the NZXT / Gamers Nexus balance of power

The H1 box is a particularly well designed mini ITX chassis, probably one of the best even. The first remark of Gamers Nexus could be relevant and had the merit of announcing a potential risk. Let’s recall that the H1 chassis is a product intended for the world of the do-it-yourselfers, of those who assemble their PC from A to Z etc, etc, etc. It is not a toy intended for all users. The design of the PCIe riser seems to be the cause of the concerns, however, the way the problem is raised is still far from a normal use case ( 6:16 in the video below )

Far be it from us to say that a usage alert is of no interest, but the demonstration in this video could reproduce the same effects on a good number of computer hardware today. The tenor of the exchanges with the brand also makes us uncomfortable because we have the feeling that Gamers Nexus is trying to establish an unhealthy balance of power. Following these particular episodes, the has decided to launch a recall of all the boxes…A security solution for some, a real problem for others since the brand is not in a position to offer them a plan B at this time. So the real question is whether this box is really dangerous to the point that the CPSC orders its recall or the buzz is now more powerful than the standards and commissions?

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Edited by Calliers

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